Latest Complaints/Claims

Admin fee charged not notified at all from taking out of my bank i have sent them letters and made calls but TLG loans are not getting back to me with regards to refund and i would like TLG loans to refund me that money back to me when i ring them now their telephone number is unavailable now.

I have horrible hair, so thick, frizzy. well only hair straighteners that i've used that seem to do the trick really was GHD's. well i was looking for some and i saw some on a website and decided to go for it and buy them.

www.ghdhairhome.co.uk

when i told my mate, she was worried and said she thinks they are fake. she had just bough some which were real and had the code and stuff on wire. She gave me a list which is from GHD and all you had to do and type the website in.

www.ghdhair.com/beware-imitations/website-checker

this means the site i ordered from isn't approved by GHD them selfs so it means that they must be fake.

I hope no one else makes the same mistake as i did and check before you buy these sort of things if possible.

Thank you

Jessica Murgatroyd

West Coast Breakers got in contact with me after I requested an engine on Last Choice spares, sorry think they call themselves 1st Choice, they sent me a scrap lump for my £276. Day late with delivery, I was'nt there then. Hole in alloy casing oil pissed out of, wasn't even new damage. Then they tell me it was a day late because TNT said it had been knocked off the pallet. My naive wife had signed for it so sing for your refund. Ok lets see what Last/1st Choice have to say. Er, David Clarke, customer service mongager, (yes thats mong), quite happy with this. Me fuming. Trading Standards now involved and my card company fraud dept. taken over my claim. If they get away with this there's little future for this type of purchasing second hand car parts. Distant selling scamsters.   

"Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort.

We were on vacation in Cabo San Lucas for our anniversary 2006. We attended a timeshare presentation and we were subjected to a high pressure, and very convincing presentation, by a salesman called COREY LOWE.

We felt manipulated in believing that we were making a great financial investment even after we expressed to Mr. Lowe that we already had a Timeshare and we were in no position financially to purchase another Timeshare. We were told that we had to make a decision as we would not be able to purchase at this price in the future or execute the contract at a later date without traveling back to Mexico to sign the necessary paperwork.

Seeing that we were still hesitant, Mr. Lowe decided to show us around the resort by pointing out the amenities such as the spa, restaurants, pools and floor plans. After the tour, we were escorted once again to the patio where the high pressure presentation began. After being pitched to for over, Lowe assured us that we were making a sound financial decision and stated that we would be missing out on a a chance of a lifetime because Cabo San Lucas is the most popular destination to vacation in the world and that not only could we rent our unit for a substantial fee we would have no problem renting it out because there is a waiting list for Pueblo Bonito Sunset Beach.

I have tried to rent and sell my Timeshare (if you sell it you will lose about 70% of the purchase pirce). In desperation of getting out of this contract payed listing companies (companies that Mr. Lowe said are the best) who promised us they could help us, only to find that they too were scamming us. This purchase has caused us financial hardship and no longer is we able to pay the maintenance fees.

If someone have information about this business, please contact me back, I will appreciate it.

Vig1.  

I recently ordered this dvd 13/07/09...I received the dvd 23/07/09...I opened it to see how it played on my Panasonic DMR EZ47V...as I watched it. I became aware that this is a copy and a poor one at that...as I looked at the cover the plastic wrapping had a sticker on it that reads "This imported DVD is region compatible with UK and European DVD players....As described on our website" ( it does say that they are imported but that is all) "prior to purchase DVD'S do not always work on DVD recording machines" ( it does not go as far as to say this much or even the rest of this, as you will read) "computers or game consoles. You should only break the seal if you understand that". "As an import edition this DVD is not supposed to look identical or similar to UK released editions. However the movie content is identical as described". The movie content is the same but it is a copy. there are no holograms on the casing when you take the time to have a close look and also on the discs themselves there are no holograms. these are copies..if you contact moviebytes there refund policy is to return the DVD at your own cost plus whatever else you may incur in the process. Pleas do not use this company it is a scam to say the least.  

99.99 POUNDS WAS DEDUCTED FROM MY BANK ACCOUNT WITHOUT MY PERMISSION, I TRIED SEVERAL TIMES TO CONTACT THEM AND BY LUCK I GOT HOLD OFF THEM, AND THEY ASKED ME TO WRITE A LETTER TO CLAIM BACK MY MONEY AND THEY STILL PHONE ME TO TELL ME THEY RECIEVED MY LETTER AND THAT IT WAS SENT TO HEADOFFICE TO BE PROCESS FOR MY REFUND.IT IS NOW PASS TWO MONHTS,AND NO REFUND AND THERE NUMBER IS NOT WORKING NOW.

Ordered GHD hair straightners nearly a month ago, still hasnt shown up and are now longer answering emails. Looks like a scam site as the only contact is a hotmail email address. I also found this  http://www.canyoutrustthem.com/index.php?go=details&id=3731  which indicates many other people have been scammed out of money or recevied fake products. I would like a refund as my emails are now going unanswered.

As a promotion for joining pivital fitness, I recieved information on how to get free gas.   I logged into the websight and filled out the information.  I was told to mail gas reciepts in the amount of $100.00 and I would recieve a gas card in the amount of $25.00.  To date I have sent in 6 months of reciepts and haven't received on gas card.  I emailed the company on June16, 2009 I got an email stating I would have the cards within 7 days, It is now July 23, 2009 and I still haven't recieved one card.  I have tried to call the company only to get a recording the first time and now the number has been changed. 

Im entitled to the $150.00 in gift cards, where are they and how do I get them?

Heathrow engine centre took my vehicle for the purpose of fitting a NEW engine for a previously agreed sum.  After dismantling the old engine, they said they could not fit  a 'reconditioned' engine because my old engine could not be reconditioned.  I told them that the agreement was for a new engine.  The price for a reconditioned rose exorbitantly by more than £2,500.  They even charged V.A.T. although my brother did a company search and found they were not registered for V.A.T.  They refused to give my vehicle back when I requested its return with my old engine intact.  I successfully took them to court for the value of my vehicle.  They keep refusing to accept the demands for payments and send them back to the court but they do still exist and they reopen using a different name only to con people again.  According to company records they have been liquidated at least 5 times.  My courts claim lists Jerry White and Gary Adams of Heathrow Engine Centre as culpable as it is they who invented the charges and who subsequently 'stole' my vehicle.  They are jointly and severally liable and can be held personally responsible for their actions.  This means that I can send Bailffs to their house to remove their personal possessions which I will do when I track them down.  If anyone knows of their whereabouts and if I am successful in achieving the money for which I have claimed as is supported by the court order, I am willing to give £500.00 for their assistance in this matter.

New look escorts [www.newlookescorts.com] (link: http://www.newlookescorts.com) contacted me and asked me to join as they were on a recruitment drive so i paid the my membership fee 3 weeks later i got a call from luck is is in the public eye saying she had a booking for me so she passed me to a lady called Selena Davies, who is the finance manager who asked for a bond of 5,000 which goes into a ecru account where we both pay 5,000 each and when we meet the the money is paid back to the my account, after refusing they then contacted me asked for 1,300 then they would pay the rest, i paid the deposit then 10 minutes later the lady had been in a car accident, then after a few weeks i contacted them then i was told they could not reach her then, they were just waiting for her to sign the papers, and that every one was in a meeting to discuss the situation, after 2 months of calling i then am told i need to pay another 300, to confirm the booking as she is waiting for me to pay the rest of the bond, which i refused, when dealing with this agency please be very careful in my opion they are very decitful and experts at scaming people. 

two weeks ago I clicked on an ad for the "free trial" for acai berry, thinking I would try it since it has been talked about so much, and in a positive way.  I also clicked on a "free trial" for Colon Cleanse 3000...I did receive that bottle.  Thankfully have not seen a debit for that one...yet.  Supposed to have the option to cancel at anytime for these products.  Today, 7-23-09, I saw an unauthorized debit in the amount of $87.13 under the name rainforestberry, with a partial 800 phone #.  I HAVE NOT received the "free trial" bottle of the acai berry detox that I ordered.  I AM FURIOUS.  I want my debit reversed...I do not want this product at all.  Total ripoff.  What a sin!

I have been going to Morrisons oin Westcroft Milton Keynes for several years now and on many occassions bought something that has been on the shelf...sometimes in end displays advertising in big letters/numbers a special deal. One example was Surf.."Small and Mighty" It was a remarkable price and i almost bought one but I have learnt from experience how supermarkets are often mispricing lines. It was referring to a 24 wash bottle but had been filled with 42 was size! How many people i wonder would have just taken it and not checked!! Two days ago i was buying toilet paper...thought oh that's good..a leading brand..4 rolls, plus two for free, at £1.71...got to check out...£2.20. I went back to shelf to find once again the wrong merchandise was put in the wrong space. Could you tell me what recause legally has the consumer now got on this. As I am coming across it more and more frequently. 

I just arrived in London and was looking at getting extra work.

I cam across this website for becoming a "companion", fancy word for becoming an escort.

I spoke to a girl called Daisy, and she said that my profile has attracted lots of attention, due to my looks and obviously that I was Australian.

She booked me in with a client called Analise, a 26yr old Canadian business woman who apparently paid a booking fee plus was going to pay me in cash £550 for 3 hours. This was supposed to take place on Saturday evening, 18th of July 2009.

On Friday, she rang me and suggested I needed to sign up with a package, so that I can get registered. I paid via Natwest account into their banking details.

I feel like such a dick, seriously naive. Why would they want me to transfer the funds over before? Why not just get paid my share and then I could pay them the oustanding amount owing?

Either way, I paid up what I needed to and then waited for Saturday. On Saturday morning, I received a phone call by another lady, saying that Analise called in with "flu like symptoms" and so needed to cancel.

Ever since then, I have been calling them and they said that they have put me on the "priority cancellation list" , my ass!

I have tried to get Daisy, my so called agent to contact me back but she has not done so.

These guys are a scam, I am just fortunate I only had to pay £263 for these suckers! I will be informing the police and this case is now officially CLOSED!

Bottom line, this company is a SCAM and the good always wins in the end.

You can make your money by being cheap, but there is only one problem, YOU ARE STILL CHEAP!

My work is done through here!

After buying a new car in Oct 08 I couldnt transfer my insurance with Swinton but had to take out a new policy, which I did. On taking out my new policy I gave them my new bank details and new payment date to coincide with my wage payment. The first payment came out before the agreed date and when I went to compain, looked at my insurance details and noticed I had breakdown assistance.... I had never took out breakdown assistance or even spoken about it when taking out my cover. I had previously spoken to the Oldham branch to complain and a member of staff pretended to be the manager, so I decided to go in in person. This was in November 2008. The manager was not concerned that someone had pretended to be her and told me the person who had added the breakdown insurance without my knowledge no longer worked for them. I was promised a refund on the bank charges from them taking an early payment out of my wage account (which never materialised!) and was told that the breakdown cover would be cancelled, although I could not be refunded for the cover that I had already previously paid for!! I agreed to this and have continued to make my monthly payments.

Today I received a letter telling me that my breakdown insurance is up for renewal and I immediately rung the Oldham Swinton branch. I have been told that when I took the cover out that I only had 14 days to cancel it and after aguing that I never took the cover out and had spoken to the manager in November regarding this was told I could have a £30 refund off my car insurance renewal!!

I have tried to phone their complaints line, as I did in November but again to no avail, as I cannot get through... no surprises there then!

How can a company get away with adding extras you dont want, refuse to refund you when you complain and then carry on charging you for the very thing you have complained about.

I have phoned a number for the FSA only to hear a message that they do not deal with complaints!! So have no idea where to complain!

Needless to say I will not be renewing with Swinton and would advise others to be wary of this company. If they advocate lying in their staff, including managers how can they be trusted??

I signed up with Lanwall Services Ltd in November 2007 after I was led to believe that it would be at no cost to me as any shortfall between copies sold and cost would be paid by Lanwall services.  When the first rebate was due I contacted them and was then told there had to be 3 consecutive rebate statements before payment!  This went on until I eventually got a payment about 12/13 months later.  They tried hard to get me to upgrade to colour photocopier but would not touch with a barge pole.  Have been given ever more wonderfull excuses as to why rebate has not been paid. Have been trying ever since to get my rebate which is currently £250.  I did have the mobile no. of the owner a Mr Mark Waller I left numerous messages on his answer phone but to no avail.  This number is no longer working surprise ,surprise!  I have been ringing the head office and all you get is the annoying answerphone message to say they are busy and someone will get back to you, which of course no one ever does.  I today phoned the Finance lease company (Key Commercial Finance) to see if they could help. They said they were aware of a problem with Lanwall and had had to take legal action against Lanwall as they were not returning emails/letters/phone calls.  So  I am left paying £90 a quarter to a finance company for a machine we do not want with no hope of getting our rebates.  It would cost us £900 to pay off the lease, what a rip off!  As a member of the NFRN I only went with this company because they were recommended by the NFRN, but they seem to have washed their hands of the matter as well!  All in all it would appear that I and lots of other people have been taken in by this company who appear to have no shame!

Close premium finance charged me £40 penalty for just an unpaid direct debit as I moved bank and forgot ti inform them. As soon as i recieved the letter asking me to pay the fine, I rang and apologized for the missed payment and offered to pay the full amount outstanding and to excuse me from paying the fine as this was too high an amount and they wouldn't agree.

I wrote and complained but they wrote back saying this £40 was for admin charges which include printing paper, putting it in an envelope and pasting stamp and posting.

£40 seem to be too high an amount. They said a final letter informing me that the fine would stand and if I don't pay my car insurance would be cancelled.

Having read some other complaints I no longer feel such an idiot... but I too spoke to someone called Frankie and was assured that this was totally above board and was also fed the line that she used to do this job. Again up until I sent the money over I was able to speak to Frankie no problem. A date was set up but hours before the booking I was told that he had had to cancel. Now I can't get hold of Frankie at all even after leaving messages I just get put through to the booking department who say I am high priority. This has been going on for 2 weeks now and still no booking!  I will be reporting them to trading standards and taking the matter up with the police. I'm not totally sure whether the police are going to be able to help however. As it is for a small amount (relatively) I have put my complaint in writing to the company and will also be informing them that I will be taking this complaint to a small claims court if the money is not returned within a 7 day period. I do not however, hold out much hope of seeing this money again. I urge people not to sign up with these people, the concept really is too good to be true!

I received this email when I asked for a refund:

Dear Miss Hadley

Thank you for your recent communications. 

Unfortunately we cannot offer you the right to cancel (cooling off period) as quoted in our terms and conditions, the fact that you have contacted us through email means you have had access to view our terms and conditions and read them thoroughly before you joined.

As previously stated at no time during your communications with this company have we guaranteed bookings, the personal tastes of our clients is not within our control and it is unfortunate that we have had so few requests for your services. 

We are very sorry that you are feeling this way about our company, however the membership is for a year and you really need to let us get on with our job and get you a booking. If you want to make any changes to your profile or pictures then you may do so by forwarding that onto us.

There is nothing more we can do for you at this stage except work together.

We, of course, regret the lack of interest in your services but again must stress that we have fulfilled our contractual obligations to you both and will continue to do so for the entire membership year. 

If you feel it necessary to take legal advice on this matter we are quite confident that you will be advised that we have no case to answer.  Moreover we are fully prepared to defend any court action you may deem fit to initiate. 

Regards

Lovely Liaisons

[www.lovelyliaisons.com] (link: http://www.lovelyliaisons.com/)

08453032799

I shall of course be following this up as now I'm just really hacked off!

Having my wallet x license stolen in may,I applied for a replacement photo x paper license. On receipt I had a full motorcycle license,but only a provisional car license,despite passing my car test in 1962. I tried to sort the problem by email over a 3 week period,no luck. I phoned DVLA x the lady told me I didnt hold a full license, x to return them. I was then informed I couldnt drive a car until the problem is sorted, 2/3 weeks,that was 12 days ago. I emailed details of my license from 1962,also my IAM test pass in 1989,to expediate my having my full license returned.

Any help would be greatly appreciated as I need my license ASP

This case involves:

Mrs J.E. Riley

100 Crewe Road

Nantwich

Cheshire

CW5 6JD.

Around twelve years ago Mrs Riley applied for a water metre to be fitted to her property. However, she was informed by United Utilities that they would not be able to fit one because she shared a water main with next door.

However, ten years later Mrs. Riley was successful, in applying for a meter to be fitted, (AND THE METER WAS FITTED INSIDE HER PROPERTY), and her water bill dropped by a colossal amount, (from sixty two pounds seventy per month to just six pounds seventy).

Mrs. Riley wrote to the Water Company in question to complain, she also wrote to Consumer Council, and Ofwat, and the Office of Fair Trading.

Mrs. Riley wishes to be compensated for all the over payments she has made since she applied for a meter over twelve years ago.

Also there must still be millions of households on the old rateable value system who are all paying exeuberant charges for their water. Mrs Riley wishes her case to be a test case, to test the legality of these charges.

Yours sincerely, with the Greatest of Respect 

J.R. Ephraim acting as Mrs. Riley's executor.

On Monday 22nd June 2009 I ordered, on line, the above toner cartridge which we paid for by credit card.

I rang Offike's contact number on 29.06.09 to enquire where our order was. I was told that the order would be despatched immediately and that I would receive either a telephone call or email. The telephone call and email never came. Since then I have phoned so many times and was always told that someone would get back to me - they never did.

I eventually emailed a couple of times. On Thursday 16th July I emailed and asked for our money back. Then on Sunday 19th July I finally received an email saying that the lack of communication was due to "to staff issues at this time of year." and that the order was actually going to be despatched. And on Monday we received another email saying that it had been despatched.
The package arrived on Tuesday morning (21st July).
When I opened the package, the box had been opened and stuck back down with sellotape. I opened the box and the toner cartridge inside was not in a sealed black plastic bag. And the tab that one normally pulls to begin a new cartridge had already been removed. Therefore they had sent me a used cartridge!

I have phoned, emailed amd written asking for a full refund.