Latest Complaints/Claims

I order the Acia 3x three months ago and have tried to cancel my order since April of 2009.  I have been unable to contact this company by emal by phone. They do not give a phone number on the packaging and when I try to find them by internet all I can find are websites with complaint blogs about this company.  I really need to cancel this continuous order.  I would really appritate it if someone could help me. 

Thank You.

Shea Zuke

I never signed up for this service but they are taking my money and I have cancelled this service already.

To whom it may concern:

I welcome this opportunity to address what has been a horrendous experience in connection with the unrestrained use of false and deceptive sales practices on the part of GRUPO PLAYA DEL SOL (PDSG). On January 20^th 2008, I purchased a timeshare at PDSG for $35900 USD, only after lengthy negotiations with PDSG Sales Representative Erick Hompe, and Verification Agent Javier Reyes, who each affirmed that the total purchase price would covered by the sale of my current Timeshares and additional bonus weeks.

At the time of purchase, I made it very clear that I was DEBT-FREE, only a few years from retirement and could not afford nearly $36000 USD in debt. However, I was assured by the PDSG sales representative that, Robert Jones; Director of Royal Vacations would arrange the sale of my timeshares from Rancho Banderas and Villas del Palmar, as well as the rental of 8 "Playa Del Sol Grand" weeks for a total of $12000 USD ($1500 each).

Before March 2008, I paid off the account balance in full by transferring the debt to my own credit card (When I figured out that I would pay an extra $16796 - or more than 66% in finance charges - for 84 equal monthly installments of $499.13 on a balance of $25130).

To make matters worse, PDSG has achieved this trough an insidious use of deceit, outright lies and other forms of dishonesty. In short I am seeking my complete refund. Since September 2008 I´ve spoken with Edgar Peniche, he was trying to help me with this matter. On October 22th 2008 I received a partial transfer in the amount of $25130.

I understood that PDSG was going to continue working on this matter in connection with issuing a refund balance in the amount of $11465 (This was the down payment I made the day of purchase). After time with no answers, I sent them a PROFECO´S complaint, when Playa Del Sol knew about it, they moved  out Edgar  and said wire transfer won´t be completed as discussed, since the Legal Department effectively takes me out of the case upon PROFECO´S complaint.

Since August 2008, nobody from Playa del Sol has ever responded to me, my e-mails, and my phone calls. I will not debate the specifics of my case in this public complaint, several points are being reviewed, even now it is difficult to realize how completely I was mislead by PDSG on practically all levels.

The PDSG has refused to my request of the full refund; their last offer is to refund $2500 USD on what I expected to be a payment of $11465 USD. The reason of their claim is that they were going to reimburse 100% (they were in fact, stalling me for months) but because I contacted PROFECO, Playa del Sol has to pay legal fees to protect their scam.

I advise to anyone who reads this letter, to take maximum precautions when traveling international the following:

• 1. Avoid as much as possible to go to Puerto Vallarta and mostly attend a Timeshare presentation.


• 2. Avoid going to Mexico since now I know that PROFECO cannot defend us, American citizens, of the deceitful sales practices that companies such as Playa del sol. This is, because of the "administrative nature" of this office.

I went online and was amazed at the volume of complaints against PDSG on so many websites, including requests to join class action suits. These claims alone, say a lot of this company.

If you have been victim of a timeshare fraud in Mexico and would like to join forces or are and expert on web design and would be interested in creating a discussion forum, please contact me immediately.

D Akhan.

IM ON A FIXED INCOME AND WHEN THESE SCAMS CHARGE IT TAKES FOOD FROM ME IM 66 YRS OLD AND THIS ISN'T THE FIRST TIME I HAVE BEEN HIT BUT NEVER KNEW WHAT TO DO..THIS MUST STOP!!!!I WANT A REFUND ASAP

unauthorised withdrawal from debit card

This company promised to help my family acheive a loan modification on our first and second mortgage. They charged us $2500, and then strung us along for nine months. Only after contacting the bank directly (and finally getting the right person on the phone) was I able to discover that nothing had been submitted on one of our loans and that the other request had been denied. I was never notified of anything and now they will not provide a refund as promised in our contract. They are preying on people who are already in a bad financial position and taking advantage of them with false promises and providing nothing in return.  

this place gave our card number away, so we paid for shipping for a free trail but some how we got charged with $89.31 plus the number was given away so therefor we got charges from unknow places, my daughter order them online, she is 17. isnt there somthing i can do because my child is under age?

This company gets your credit card number online and then keeps charging it every 15 days and sends NO product whatsoever!!  Their phone lines are now disconnected.  HUGE SCAM!!

I tried this supposed offer on line received it in the mail while on vacation got home and was charge 89.00 dollars for this stupid thing.  I called and was told thats what the sight said and they could do nothing about a refund. Some how they need to be stopped, they are very vague about the "trial period"  The bad thing is you have no recourse.  anyone reading this run as far away as possible from this rip off

I was suppose to pay $5.95 for a "Free Trial " offer of a product that suppose to take away wrinkles and blemishes from the face. They charged me on my credit card not only $5.95 plus $79.95. The second time I was away and my daughter took care of my mail,another Lift SP bottle came to my address my daughter thought I had bought her another another whooping $79.95. After all of this I told my daughter NO! NO! NO! I did pay  for those two orders. The thrid time came in June of 2009 another came to my home and I called my credit card co. and informed them what was happening I was told show me proof. I them called Lift SP in Riverton,UT I was told by their Customer Service once you order you will receive once month,I told her i didn't find anything like that on their Internet program they presented and I want to Cancel it was on June 8, 2009 that I canceled it with a Cancel # 5863C5 and on 30 May 2009 I sent the third order back to Riverton,UT Certified and my green certifaction card  indicting it was received by Jon Sparks. I'm not trying to type my life history but folks ordering on the "INTERNET" should be aware and check the background of these money hungary snakes winding through grass just "WAITING FOR YOU AND YOUR CHARGE CARD NUMBER>

Redford financial group called us saying that we were approved for a home loan of $75000, which at the time we had been looking for. James Adams our account representive told us we just needed to send$2590 to Frank Zeller in Ontario Cananda and the funds would be put into our account via direct deposit. The next morning Robert Rhodes contacted us saying we needed to send and additional $2590. We told him to send back our money. He said they would put it in our account on July 12, 2009. Now the website for the company is gone and the phone number had been changed. They have my drivers license, social security card and bank account information. Please do not send money to anyone no matter what they promise you. How did they find my family?

We were sucked into this time share vacation membership back in September of 2007. In the agreements we signed, it stated we could not cancel within 3 business days. So when we were immediately (24 hours later) sorry that we had proceeded with this, we didnt know that Mexican law allows 5 business days for cancellation. We were also told that we could resell our membership. We were told we would get a 2 yr membership to RCI, a cruise, discounts on airfare and hotels. All that is a lie! Since October of 2007 I have e-mailed, called, and written letters with no response for almost 2 yrs. They won't let me make a reservation, I can't sell my membership, or even trade days with RCI. I didn't even get my RCI package for almost a year after I signed the contract (therefore losing a year of the 2 yr membership). If they are not obligated to abide by the contract why should I? I want my $2,145 USD back immediatly. I have never been treated so rudely, or lied to so much.

We want Real Club to buy back our membership so we can forget about this whole nasty situation.

I have read many postings on the internet of people with the same situation with this resort. Any information anyone out there can provide to help us with this situation would be appreciated.

Note: Builder Kris Kubacki, 07878719002 [plumber29@wp.pl] (link: mailto:plumber29@wp.pl)

They advertise in gumtree.  Piotr Woloszyj claimed he is a plumber from Poland able to fix CH system.  He charged me £3,000+ for a job that was so bad another plumber has to take everything down.  I have now spent £5,000 to fix a boiler.  The trio has been reported to RIDDOR, HSE and the criminal court.  DO NOT HIRE THEM - THEY ARE CRIMINALS.  

I applied for a loan and in responce to this i had a phone call asking me to reviel my card details for a security check and to make sure i was a uk resident. i have been mugged off £49 by TLG, they may have took more money but i havn't looked on my bank statement. I know it doesn't sound alot but when you have a family it just isn't justified. any help contact me on [ryanmarjoram@hotmail.co.uk] (link: mailto:ryanmarjoram@hotmail.co.uk) tel 07955068694.

I wish I had read this before I parted with my money!

I saw their ad for 'Social Escorts Required' in the local paper and emailed them, saying I was interested. Within minutes I got a phone call from 'Naomi', who asked me a series of questions, apparently to asses whether I would be right for this line of work. I was told that I would have a driver who would pick me up and take me to my destination and that they would hire a suit for me, if I didn't have one - they made it sound so appealling! And so, like a gullible fool, I parted with £240, via a bank transfer.

I was then sent an email with my membership details and log-in info. The site, at first glance, looks bona fide....

About 48 hours later, I got a call from a 'Selina Davis', who told me that she is head of the 'Puplic Eye' dept, who deal with high profile celebs and the like - she told me that a '45 year old british actress' had seen my profile and wanted to meet me. Being the naive soul that I was at the time, and possesed by the pound signs that had taken hold of my senses, I willingly parted with another £1,000, which was my contribution to the bond they were putting up front - this is to ensure that I don't squeal to the press, telling them that I am having regular liasons with a celebrity. I was told that upon the first meeting with this person, that I would get the money back. The meet up was scheduled about 4 days from this conversation taking place. I was assured that this assignment was for a six month duration and was definitely going to happen.

All this happened about a month ago. As of yet, this meeting with the 45 year old british actress has yet to materialise. After I had deposited the money, the phone magically went quiet and I received no further correspondence. I have tried to chase this up with the company and after speaking to an 'Anna' and a 'Chloe', I was reassured that it was all going to happen and that the meeting had to be rescheduled and their booking dept was chasing it up. I was told that I would be 'called back as soon as they have news'. Interestingly enough, each girl I spoke to sounded exactly the same - is it one person pretending to be several!?

It boils down to the old saying: 'if it sounds too good to be true, then it probably is'. I feel so humiliated and I can't believe that I fell for this SCAM! They come across as very genuine and very, very convincing and oh, so very nice.

I would say to anyone reading this - DO NOT CONTACT THIS AGENCY AND PART WITH YOUR MONEY!!

AVOID, AVOID, AVOID, THIS COMPANY ARE THE BIGGEST RIP OFF MERCHANTS IN LONDON, WE RECENTLY HAD A BOILER REPAIRED BY THEM AND IT CAME TO £ 2100.00 (CAN YOU BELIEVE THAT ?) I HAVE BEEN QUOTED LESS THAN THAT TO REPLACE THE WHOLE BOILER SINCE THEN BY THREE DIFFERENT COMPANIES.

SERIOUSLY AVOID THIS COMPANY, I AM CURRENTLY PREPARING TO  TAKE THEM TO COURT FOR COMPENSATION AND THE REPLACEMENT COST OF A NEW BOILER BECAUSE OF THEIR ACTIONS, I SERIOUSLY BELIEVE THAT DURING THE COURSE OF THE REPAIR THEY HAVE EVEN TRIED TO SELL ME MY ORIGINAL PARTS BACK OR AT LEAST TRIED TO CHARGE ME FOR PARTS THAT THEY HAVE NOT FITTED,

I HAVE TRIED TO CONTACT THE DIRECTOR MARK (WHOSE SURNAME YOU CAN GET FROM COMPANIES HOUSE WEB SITE IF YOU HAVE HAD A SIMILAR AWFUL EXPERIENCE LIKE I HAVE) BUT HE HAS TOTALLY IGNORED MY CALLS, THE OFFICE STAFF ARE RUDE AND DEFENSIVE WHEN CHALLENGED REGARDING THIER ASTRONOMIC BILLS.

JUST AVOID AT ALL COSTS, IT IS NOT WORTH TAKING A CHANCE ON THIS COMPANY BELIEVE ME !!!!!!!!!!

We rented Casa de Sol from Thursday, July 2, 2009 through Thursday, July 9, 2009 during your "Premium Season".  We have honored our part by paying one-half deposit upfront to reserve this home and completing the payment one month before our vacation stay.

My family and I have rented vacation homes all across the nation and this is the most unpleasant, disappointing, and non-functional rental we have ever experienced.  You market a list of home features that are either not present, non-operable, and/or misleading.  You did not even list a maintenance or emergency contact phone number in your 5-page folder.  And yes, we know 911 is an emergency number but that number does not connect us directly to you, the rental company, or the owner of the home.      

Your company markets the following statement below:

"The large open great room is surrounded by windows with views of the Gulf, Sound and 12 miles of National Seashore.  The house has flat screen TVs throughout, a wet bar, as well as the most incredible kitchen imaginable with Viking appliances and granite counter tops. This is a house for entertaining!"

As the weekend progressed, this rental home unveiled to be an embarrassment for our family and guests.    

• First of all, when we came into this home, there was an uninviting smell throughout the home. We had to buy air fresheners to create a comfortable breathing environment.

• You had advertised this rental as luxury living that sleeps 10-12 people. Sure, there are enough beds for 12 people to sleep on but that was about it. There are not enough wine glasses, cookware, or even seats at the dining table to hold this many people.

• There are many areas that were not cleaned. Layers of dust are accumulated on the ceiling fans, center pieces, fake plants, etc. There are spider webs and dead insects throughout the home. The air filter for the A/C unit is dirty. The floors still had some dirt and sand. Again, my family and I had to purchase cleaning products to re-clean what your employees had failed to do correctly. We left the dust on the props, dead insects, and spider webs for you to review.

• Three bins of trash from the previous renters were not removed from the premises. We arrived at the property with the overfilled, green trash bin at the curb of the home. There were also 2 other overfilled, blue trash bins on the side of the home. The trash from the large green bin was picked up on Saturday but the other 2 trash bins were still on the side of the home. We do not feel that it was our responsibility to pull out these trash bins to the curb when we did not create that trash. In addition, my family and I are not aware of when trash pick-up schedule is in this area.

• The light for the front door does not work. The doorbell is cracked and is inoperable.

• This home has knives, pots, bowls and a kettle that are rusted.

• The Viking Stove was missing a knob for one of the ovens. Also, we are unable to use all the burners on this stove. The stove became inoperable on the morning of July 4^th. My family and I purchased over $800 worth of food for the 4^th of July event. Natural gas was no longer available for use.

• After the gas stove went out, the water heater also did not provide any hot water! Everyone in this household had to take cold showers for a day and a half.

• There are two dishwashers present, however, only one works. The other dishwasher is missing the knob that turns on the unit.

• The drawer, located at the bottom of the microwave, does not stay close. It will occasionally open out which is dangerous for the children passing by.

• There are two bar stools at the island counter. However, one bar stool is broken. One of my family members who sat on it, fell back when he lean against the back side of the chair. One of the family members had to go purchase tools to fix it.

• There are a colony of ants around the blender of the wet bar. We had to put the blender in the sink and cleaned the area on the counter.

• The ice maker in the bar area was inoperable, dirty and there was mold inside. Again, mold is very unsafe for anyone to breathe in.

• There is a wire that comes out of the wall outlet in the dining area. This is a safety and hazardous issue. This wire operates the exterior balcony lights. You should have a licensed electrician to correct this deficiency immediately.

• Track lightings under the cabinets of the kitchen are not properly installed. These strings of lights hang low and needs to be properly mounted. This type of deficiency is not up to standard in a luxury vacation home.

• The sliding patio doors to the balcony always come off track. It is extremely difficult to open and close this door. The screen door is also just hanging from the top.

• In the master bedroom of the 3^rd floor, a tube and wires are hanging down from the ceiling. Photos from your website indicate that a flat screen TV was once there. Again, hanging wires are safety issues and this is a misleading advertisement from your company. Even if the flat screen was out of commission, it should have been replaced by a comparable flat screen, not a tube TV.

• One of the sinks in the master bedroom has a slow drain.

• In the middle bedroom of the 3^rd floor, a cable wire runs from the window along the corner of the room and into the closet. This cable wiring is unprofessional and is a safety concern.

• The bathroom light for the standing shower does not work. It is in the bedroom to the far left on the 3^rd floor. This is the bedroom that faces the ocean.

• All of the air vents in the bathrooms along with the air vent in the laundry room on the 3^rd floor all have mold and mildew around the vents and ceiling. Our children have allergies and this is health hazardous to them.

• The master bedroom has dead insects on the ceilings at the corners of the walls.

• There are no flat screen TV's throughout the home as advertised on your website. The living area has a projection type TV placed in the built in entertainment center. Obviously, Holly does not know what a true flat screen is.

• The charcoal grill outside was filthy. We had to go buy cleaning products to scrub off old grease and grime. (Again, more expenses on our part)

• The gazebo is unstable. Some of the wood has detached and huge nails are exposed. This is a serious safety issue and needs to be addressed immediately.

• Wood boards with exposed nails and a broken concrete block are located at the side of the home. This is a safety issue and is dangerous for we have children playing outside of the beach home.

• There are patio chairs lined up on the side of the home. There are also many furniture and items stored in the garage (1^st floor). It seems that this is more of a storage house than a rental home.

• This is a luxury home you advertised; the linen you provided should have been updated. The towels were all worn out and mismatched. Moreover, the washing machine is out dated and should at least be up to the same quality (or better) of the dryer. It seemed that you have put any leftover type of furniture, props, and accessories into this house. This is not a preference of taste; it is more of being updated and upkeep of this home. Also, a touch of paint would help the home to be more presentable. There are dents, scuff marks, and scratches on the walls throughout the home.

• There was a wedding at the house before our stay started. Tables and chairs were not picked up until Friday at noon. We paid in full to rent this home privately from Thursday to the following Thursday. You, the company, should have coordinated proper cleaning and pickup after previous renters. This is very unprofessional and lack of management to invade on our time spent there. Although they were only there for about an hour to pick up their items, that was an hour of privacy that was taken from us.

• There were numerous phone calls and numerous emails to your company. On Friday morning, I specifically stated the issues in the emails and this company chose to send out a guy named Gary have no authority or decision making skills. He simply apologized and said there is nothing he can do at the time. Only one phone call was returned on Saturday afternoon although the first phone call from me was on Friday morning. On Saturday, "Holly" said that the owner of the home is out of the country and cannot be reached at this time. The following day, another maintenance person came to inspect the stove approximately at 1pm and called the owner directly from his cell phone to tell him that there is no gas at the home and the owner, Sean picked up the phone immediately. He also said that Sean was the one who sent him out there. When I spoke to Holly, she said that she would get someone out there first thing in the morning. We missed breakfast and lunch that day because the maintenance guy did not come out until 1pm and the gas company did not arrive to replenish the gas until 3pm!

• Your rental policy states that "Strip all bedding and place in the laundry area. Start the first load of laundry". First, why should we strip the bedding when you have charged us a cleaning fee? Second, how are we to start the first load of laundry when you did not provide us with any laundry detergent? Do you wash your linens in just water? I must say that is pretty unsanitary!

• Overall, you advertised that we will feel that we are "on an episode of Lifestyles of the Rich and Famous". I beg to differ and I would like to know which episode you are referring to.

NOTES for phone calls and maintenance contact

Emailed them on Friday, July 3^rd (no email/phone response)

Emailed and called them on Saturday, July 4^th (spoke to Holly who had very unprofessional customer service)

I have called/emailed every day since my stay at Casa del Sol. On Friday afternoon, a man named "Gary" came out and asked if we had problems with the master bedroom.  We told him that there are many problems with this home as stated in the email that I had written that morning.  We asked if he was the maintenance person, he replied that he works for the owner part-time.  He also said he is not really the maintenance person but just came out because of the complaint.  He did not have any tools with him nor did he call before he came to the home.  He even said that "I really can't do anything" (to help us).  Also, he shared with us that the owner of this home is not really a good landlord and that this home is not well-kept.   He even said "I can show you which homes around here to rent that is better and cheaper".   He also agreed that we should be upset for the price that we paid for the home considering that it did not match what was advertised. Furthermore, he mentioned that the last renter who was a realtor was also not pleased with this home and that the owner will definitely be getting it from him.  After realizing that he could not do anything to help us, we courteously sent him on his way home and told him to go and enjoy his holiday weekend with his family.  We never once yelled at him nor were we rude to him.

On Sunday, July 05, 2009, a maintenance person came out to look at the stove approximately at 1pm.  He said the tank is out of natural gas and the company will be here later to replenish it.  After 3:00 p.m., AmeriGas came to refill the natural gas tank.  My family and I were not able to have proper meals (breakfast, lunch, and dinner) on Saturday, July 4^th, breakfast and lunch for Sunday, July 5^th.  We came in from all over (California, Texas, Louisiana, Mississippi, and Florida) to share this holiday together.  Sure, Holly did offer us a $200 gift certificate to go eat somewhere...but $200 does not cover 5 meals for 12 people! Also, we rented the home so we can have our privacy, not go out and join the circus of people out on a holiday weekend! Considering how we did not have a working stove or hot water, I had a right to be furious but Holly did not. I demanded a maintenance person (as anyone would have) and she kept yelling that no one would come out because it was the 4^th of July but at that time she had only called two of the company's regular maintenance guys.  Fireworks did not start until 9pm. She called around 5pm. The maintenance guy had a 4 hour window to get out there and figure out the problem. When you run a rental home business, you must make sure that there is maintenance 24/7, 365 days a year. Also, everything should be checked to make sure that the guests will not run into issues like the ones we ran into.  Obviously, the management company avoids as much contact with the renters as possible. I'm sure if the house were to burn down that you would be out there instantly! A day and a half completely ruined because we were not able to use the house to the fullest and you do not think that it is fair that you refund what we are asking? You, your company, staff, and the owner has managed to ruin our vacation.

Again, your low season fee is $2800 plus taxes and cleaning fees (even though the home was not clean when we got there). Even for that price, it is not worth it. So, since we stayed for 4 days, we think that it is fair that your company, beach house rentals, should reimburse us for all of the inconvenience and the horrible experience that you've put us through this past weekend.  We are requesting a refund of 50% or else further action will have to be taken. 

We went on Holiday to Cancun, Mexico on December 2008. We were enjoying our trip, but for our disgrace, we met a man selling day trips. He asked us to go and take a look to the nicest resort called Sunset Beach.  After time pushing us to assist to his resort and trying to convince us saying this is just a breakfast, we agreed.

After being introduced to a sales representative called Israel Romero, he showed us the hotel. Then we were taken to Sunset Royal (Another resort from the same company), where a sales team was waiting for us. We were talked through a presentation and we had no intention of signing up, but as they kept talking to us for many hours and giving us alcohol, we were DECEIVED AND LIED TO with many special offers, so we decided to sign their contract,

One day after, we went back to Sunset because we figured out that everything they sold us was not truth. Israel showed us a different package for a lower price with more incredible offers. He said with this new package will have these benefits:

*.-We will have 4 week a year and 2 RCI weeks for 2 years. We were told the maintenance fee was payable every other year but we had 4 weeks a year to use plus the RCI weeks. When we started emailing Sunset they said that we now only 4 weeks every years. This is not what we were promised.

*.- We were told that it would be a fantastic investment for the future and we would never lose our money and they GUARANTEED that. But is untrue too, you can´t even give it back to them or give it away.

*.-We were told that we could split our unit and rent the other side back to them  at $500 USD a week or swop it for extra weeks if we split it. We were told this is a normal practice and we just email or ring Sunset and they will do this for us (Now we are being told this is not so and because they lowered the price, they cannot do it).

When we figured out that this is not what we were sold, we started sending emails and making phone calls trying to contact to Jonathan Stoker Senior (Sales Manager) and cancel this contract, since then, he has been ignoring them all.

At this point, we googled Sunset Beach and we found on the internet many complaints by the words "SCAM" and "FRAUD". Please if someone wants to share some information,  I will appreciate it.

kb.

My story is, alas, the same as all those which have gone before.

Paid upfront (through PayPal, thank goodness) and waited 25 days, per the website's request.

Nothing arrived, at which point I contacted moviebytes' customer service (such as it is) and, in fairness, received a quick response explaining that 99% of their deliveries were made on time and that this was extremely diasappointing for them.  I now find this hard to believe and suspect that non-delivery is probably the norm with this outfit.

It was at this point that moviebytes.co.uk glibly stated that the goods were coming from Thailand, which is categorically NOT stated on their website.  When I cited this as an issue, the fact that I received nothing suddenly became completely incidental as they took umbrage that I was challenging the DVDs integrity.  Apparently, this was covered in their terms and conditions.

I know how tempting the prices on the website are, and they have done well to get top billing when certain keywords are entered into the world's favourite search engine, but these cowboys need to be avoided like the plague.

FYI - claims can be made through PayPal within 45 days of making payment, therefore moviebytes.co.uk's requirement that customers wait 25 days does not cause a particular problem in this regard.

** PRIZE DRAW SCAMMERS AVOID**

Please avoid any mail comming from these people claiming that you have won loads of money.

My father-inlaw was recently sent wining notification claiming he was the sole winner to the £500,000.00 prize fund.

He foolishly sent them a cheque for £14.995 believing this to be true!!

What an idiot and we told him!!

We have reported this matter to SOCA the Serious Organised Crime Agency.

I wish for anyone who has received mail from this firm, but any other firm claiming to have won money to report it immediately.

Lets put a stop to these fraudsters!!