Latest Complaints/Claims

Really short version: We ordered a Hot Tub at the beginning of September, we were told it was manufactured in America it's not it's coming from China. We were told it would be with us within 4-6 weeks we still don't have it. We've paid £3,145 which we are trying to get back through our credit card company. Jonathan Husselbee is saying we now owe the remaining £3,145 and if we do not pay he will take me to court. The Hot Tub is still not in the country. If you Google Jonathan Husselbee of The Trade Price Group you will see this is not a one off or his only company doing this. I found The Trade Price Group www.thetradepricegroup.com online while I was looking to buy a hot tub, a salesman came round within a couple of days and sold me a hot tub, it was quite a high pressured sales pitch, they tried to make me use a crdit card which I didn't really want to do, the only one that had that amount available was my husbands but I didn't have the pin number so it wouldn't go through so they took a cheque for £3,145 deposit, but the salesman had already taken my card details and put the payment through on the card a couple of days later although it clearly states "cheque on the paper work. I was told my hot tub was made in America and they had a shipment about to come over and if I placed the order on that day I would have my tub in 4-6 weeks, if I didn't I may have to wait for up to 12 weeks. The next day things didn't seem right so I googled Jonathan Husselbee, the owner and The Trade Price Group and was horrified by what I read and from so many people. I called The Trade Price Group straight away and asked to cancel my order, they tried to talk me round but after what I'd read I was insistent and was told they would cancel the order and they would write to me within 5 working days to confirm my refund. I waited 6 days then re rang them to see where my refund was and was told that they didn't know anything about my cancellation and as per the contract I was over my 7 days cooling off period and couldn't cancel, Jonathan Husselbee then rang me and said that I was not to worry my Hot Tub was on it's way and I could pay the outstanding balance once the hot tub was delivered and installed. Then we heard nothing - So we contacted our credit card and organised a charge back, which The Trade Price Group is now contesting. We still don't have a delivery date for the hot tub in fact we have been told it's still not in the country and it has in fact been made in China and is being shipped from there not America as I was promised - After looking into hot tubs before buying one I would never have ordered one from China. So after 19 weeks and still no tub Jonathan Husselbee has put in righting that I owe them another £3,145 (on top of the £3,145 50% deposit) for shipping costs and that if that payment is not forth coming they will take me to court, please Google this company, you'll see that they are doing this to loads of people and people are loosing thousands of pounds. Please forward your story to BBC Watchdog - www.bbc.co.uk/watchdog/ or you can email them at watchdog@bbc.co.uk and there is also a Sun newspaper reporter that may be intrested in your story o.harvey@the-sun.co.uk THE MORE OF US THAT REPORT THIS COMPANY (AT THE SAME TIME) TO THESE TWO THE BETTER THE CHANCE OF STOPPING THIS HAPPENING AND FOR US TO GET OUR MONEY BACK ALL YOU NEED TO DO IS CUT AND PASTE YOUR STORY AND EMAIL IT WITH THE TRADE PRICE GROUP IN THE SUBJECT!

Really short version: We ordered a Hot Tub at the beginning of September, we were told it was manufactured in America it's not it's coming from China. We were told it would be with us within 4-6 weeks we still don't have it. We've paid £3,145 which we are trying to get back through our credit card company. Jonathan Husselbee is saying we now owe the remaining £3,145, shipping costs and if we do not pay he will take me to court. The Hot Tub is still not in the country. If you Google Jonathan Husselbee of The Trade Price Group you will see this is not a one off or his only company doing this.

Longer Version - Which has been forwarded to BBC Watchdog - www.bbc.co.uk/watchdog/ or you can email them at watchdog@bbc.co.uk and ther is also a Sun newspaper reporter that may be intrested in your story o.harvey@the-sun.co.uk THE MORE OF US THAT REPORT THIS COMPANY TO THESE TWO THE BETTER THE CHANCE OF STOPPING THIS HAPPENING AND FOR US TO GET OUR MONEY BACK ALL YOU NEED TO DO IS CUT AND PASTE YOUR STORY AND EMAIL IT WITH THE TRADE PRICE GROUP IN THE SUBJECT!

I found The Trade Price Group www.thetradepricegroup.com online while I was looking to buy a hot tub, a salesman came round within a couple of days and sold me a hot tub, it was quite a high pressured sales pitch they took a cheque for £3,145 deposit, I was told my hot tub was made in America and they had a shipment about to come over and if I placed the order on that day I would have my tub in 4-6 weeks, if I didn't I may have to wait for up to 12 weeks.

The next day things didn't seem right so I googled Jonathan Husselbee, the owner and The Trade Price Group and was horrified by what I read and from so many people. I called The Trade Price Group straight away and asked to cancel my order, they tried to talk me round but after what I'd read I was insistent and was told they would cancel the order and they would write to me within 5 working days to confirm my refund.

I waited 6 days then re rang them to see where my refund was and was told that they didn't know anything about my cancellation and as per the contract I was over my 7 days cooling off period and couldn't cancel, Jonathan Husselbee then rang me and said that I was not to worry my Hot Tub was on its way and I could pay the outstanding balance once the hot tub was delivered and installed. Then we heard nothing - So we contacted our credit card (although I issued a cheque for the deposit the salesman took my card details then went to the office a couple of days later and put the payment on the card!) and organised a charge back, which The Trade Price Group is now contesting.

We still don't have a delivery date for the hot tub in fact we have been told it's still not in the country and it has in fact been made in China and is being shipped from there not America as I was promised - After looking into hot tubs before buying one I would never have ordered one from China. So after 19 weeks and still no tub Jonathan Husselbee has put in writing that I owe them another £3,145 (on top of the £3,145 50% deposit) for shipping costs and that if that payment is not forth coming they will take me to court, please Google this company, you'll see that they are doing this to loads of people and people are losing thousands of pounds.