Latest Complaints/Claims

got a free sample of acai berry detox @life cleanse but did not realse they would be taking more money out of my account  when i didn,t order it they said it was a free sample but as you can see it was no

I remember ordering the free Acai Berry's and having to pay the Postage and Handeling fee of £4.95 which converted to over $8 AUD but I didn't not order another bottle for £82.95 (inc shipping) which converts to $138.38 AUD plus $3.46 conversion rate fee. They have charged my Credit card and I refuse to pay for that amount of money I did not order anything for. I will return the new bottle of Acai Berry Detox that I didn't order when the money is returned.

I also paid postage and packing for a trial but within a period of 5 days I have received two other bottles of pills which I had not requested. I will be in touch with Trading Standards and the TV consumer watchdogs. A RIP OFF these sort of gutless underhanded people should be removed from society, they are gutter trash.

I ordered the Acai Berry capsules for free  only had to pay postage of $1.41 Aust dollar as soon as I ordered this I immediately rang the UK to cancel and was told I could not do so . On the 9.10.09 I have had $133.42 taken from my credit card this seems to from same company but from the USA.

       I have contacted my bank and they have contacted the fraud squad I did not ok any transactions apart from the first one for freight .

        I am still trying to contact them by telephone and am also going to write to them

I ordered two pair of Ugg Boot from this outfit on Sept 25th. I received an email on Oct 4th telling me that they had been shipped. I contacted the seller saying the ticket number they had given show they had been shiped on Sept 28th - No reply. Sent another email - No reply. I sent an email to Parcelforce who said they could not trace them since China. I sent the seller another email - no reply. Today I contacted my credit card who to my astonishment told me 124.37 had been taken from my card equalling 9.39 for postage that was meant to be for free (invoice stated 115.98) - I knew the price of the boots were too good to be true. I have now sent a final email to both the MSN address and the site web address letting them know my Credit Card are involved however I do not expect a reply. If anyone reads this please do not be like me and you should KEEP WELL CLEAR of this COMPANY

i ordered a FREE trial sample on 6th Aug 2009 for which i had to pay postage and handling, received.

on the 24th was then charged $238.04 for the products which i did not order and did not receive.

Now i cannot contact them by phone or email to request a refund.

$3.95 for a free trial. Now charged on visa a couple more times. I want my money back now!!!! If no money I will get jusyice. HELL is waiting for you guys!

One free trial of resveratrol extract for $3.95C originally. Now have 4 charges of $133C. Visa may not be able to do anything. Big rip off scam.  Pills are probably bogus. I will get my money back or get even some how!!!! Scum, hell is waiting for you.

i ordered a pair of  ugg boots from www.uk-ugg-boots.com on 27th september for my daughter {for passing her nursing degree) they debited my bank account two days later, when i tried to access my account with them the email address and password were not recognised i have sent them 12 emails none of which have been answered. My banks fraud department said i have to wait 31 days before they try to get the money back

I ordered a trial of this product and was toild the Postage and handling charge was US$5.93. I have not received any goods so require a refund

Am worried there may be other charges from this Company as I think I have been conned by this firm

   My wife and I were brief customers of this firm - they are a telecom service for the 'business user'. We were persuaded to switch by my wife's ex-employer, (a small independent marketing firm) for the purpose of her working from home, tele-marketing TITAN TELECOM phone packages. (of all things!) He then chose to make her redundant within 5 days' of the line going live. He gave her notice by text message while we were on holiday, and failed to pay her any notice pay too, but thats another story...

   Following this, we cancelled the service. (without the job we are just residential users only, and have no use for a business service.) We cancelled well within the '30 day no obligation trial period', as quoted on their advert - and straight away received a letter stating we 'will become liable to pay £150 termination fee'! As a result of this letter, I stopped the direct debit. When my wife called their office the following day, (they only stay open til 6pm) they agreed we would not be charged this fee, as we had cancelled within 30 days - but the letter was threatening, and I feel, enough to scare most people.

   My wife later received a couple of calls over the coming week, from a female call centre operator - probably from some sort of customer retention department,  trying to encourage us to keep the service. As we made it clear to her we did not want to stay with them, her tone became somewhat rude and sarcastic. She tried to suggest that we were only cancelling because of the redundancy, and we might as well keep the service! - The fact that they offer cheap daytime calls when we would never use them did not seem to register with her!

   Just after our service switched back to BT, I got another call from a chap asking me to reinstate the direct debit, because 'there are a couple of invoices' to be paid. When I asked how much they would be for - he said he couldn't tell me without going through the computer system - I got the impression it was a hastle. I informed him that they should send me an invoice and I'd settle by cheque. When the bill did finally arrive it was for just under £40 for the equivalent of one months' service!!

 We are very light home phone users, and the bill only included £1.21 worth of chargeable calls - so it was a shock to be billed for that amount.

   Amazingly, when you join Titan, they are able to calculate and charge for a 'part' month, but when you leave you are charged for a whole month - My service began 7th August, and ended on 7th September - a total of 32 days' for which I've been charged for 62 days. My bill itemises one period from 07/08 to 31/08, and then a second from 01/09 to 30/09/09, even though I left on 08/09/09. I now have to pay BT again for September.

   I've calculated that I actually owe just short of £23.00 for the length of service I had from them, and when we tried to discuss this with them on the phone, we just got more sarcasm and rudeness. I was informed - quote: 'that you can't just tell us what you're going to pay!'.

 I then decided to try emailing instead of using their 0844 number. - So far, not one email has been answered. Even emailing their compliance deptartment twice results in no reply - I requested the direct email address of a senior person to deal direct with on this issue, and got nothing in return.

   Finally, out of total frustration, I sent a recorded delivery letter to the 'Managing Director' with a cheque for £23.00, and a detailed letter explaining what I was prepared to pay for, and yet again got no reply. - Even when they have been informed of a dispute, they just ignore all correspondence and continue to send demand letters and even sent a demand text message to my wife's mobile requesting payment.

    I've now been sent a letter threatening a £10 fee for late payment, plus an interest charge, and £10 fee for paying by cheque. (The cheque I sent earlier was not acknowledged, or even rejected and sent back)

   I have now given up trying to deal with these people, and sent the remainder of the money - even though I know it is a total rip off. - Once the deadline for a response to my dispute is up I will be making a formal complaint to OTELO.

*Update*

  Monday 12th October -

My wife took a quick call from a man called 'Tom' today, he was rather rude, as we've come to expect from these people - He informed us that he is not accepting my cheque - even though they cashed it 4 days ago on the 8th....Mmmm.

They've been paid in full and they still continue to harass!

  Tuesday 13th October -

Two letters arrived today - one telling me they are cutting off my service tomorrow - (even though they have not been supplying it since 8th September - can't wait to see what happens!)

The other says they are cashing my cheque but still expect the remainder for the service they did not supply. Apparently they are adding £10 'administration charge' to next months' bill.

   - They still don't realise it was paid on the 8th!!!

I have been watching my credit card online due to ordering the acaiberry products and having multiple charges from them. Noticed today a new charge, that was posted on the 6th of Oct. from this global wellbeing +36180882 for $129.97 CAD, and I have no idea what it is from. Needless to say this is causing me a lot of stress today, and I have already filed a dispute with my credit card company. I suspect it is related to the Acai berry and proclease products that have caused me a lot of grief, but they will not admit it.

I agreed to pay package and postage to receive a free sample of Acai berry detox and life cleanse.  I intended to cancel as the tablets gave me severe stomach upset.  I sent a letter with a bottle of Acai that I had received telling them to cancel the product and there was to be no more transactions on my account...they continue to send them and I continue to return them.  They are impossible to get a hold of with the number they supplied me and they did not provide an email address...A copy of the letter I sent them is attached.  I want this cancelled and I want my credit card charges reversed immediately...I sent a letter cancelling on August 28th as you will see below.  I work full time and I cannot call from work so have no way of getting a hold of these people...it is a total rip off as they do not stand up to their promises...

 August 28, 2009

 Health Science

Ordman House,

31 Arden Close,

Bradley Stoke, Bristol

BS32S 8AX

United Kingdom

Dear Sir/Madam:

You say you give us an email address if we want to cancel however you do not...you don't give us enough time from the time you send the product until the time we have to cancel and when we send by mail it takes time to get there...your phone number does not work from here so I am sending this letter...I do not want any more transactions going through my Master Card and if there are I will be contacting Master Card to cancel them...please stop sending the Acai Bery and the Life Cleanse immediately...I have received my free shipment and I do not wish to continue on as they do not work...I have returned the extra sample you sent...I do not wish to have it and I do not want to be charged for any products... 

Thank you for your immediate attention to this matter...

Debra Simons

147 Perreault Crescent

Saskatoon, SK. Canada

S7K 6A9

Customer No: 80239763 and Customer Number 80239845

I trust this will be the last of any dealings with you...thank you.

ordered a beseen hi-vis bomber jacket on 11-09-09 payed at the same time  its now 08-10-09 web site says order is pending , have phoned and emailed numerous times but no response, the phone line either rings and cuts you of or says line is busy .

i now want the order canceled and my money back , i would advise nobdy to use this company

I wanted to sell my books and came across this site (onlinebookbuyers.com) that bought books for $4.99. I sold them 11 of my book, which were in perfect condition. I had realized after about a couple weeks that I did not receive a check. I replied back to the email they had sent me regarding my order and got a failed delivery message.

Being a student, I felt very betrayed since I was trying to make some extra money. After some research, I realized that this was not a reliable site.

i orded a paif or boots for myself it said they cost £52.00 then they charged me £64.00 i resived my boots but ordered a pair for my daughter and they were £46.00 and a got charged £56.00 and havent recived them boots. i have sent the company 6 messagers asking for a refund but they dont reply, i wouldnt or orded any more boots but i didnt know they over charged me untill i recived my statment. please help, thank you

I recently ordered a fancy dress outfit for a friends hen night from www.davidgalore.com, I ordered it a little late than i'd hoped but still had 10 days in order to receive outfit and return if not suitable, however 2 days before the hen night I still hadn't received the outfit - I contacted the owner countless times by both email and phone before then as I had been told that it'd be with me 3-4 days after I ordered it! but I didn't receive any response but I did receive an email saying confirmation of order and that the money had been taken and even emails from him saying when I'd definately get it by - so feeling a little nervous about whether i'd receive it on time I ordered it from another company (www.jokers.com) and this was received the next day before 1pm and fitted perfectly

I received an email 1 day before I was due to have the hen night which was on the 24th September 2009 and he said he wouldn't be able to get it out to me on time and would I like a refund? I replied yes....it's now been 14-15 days since that email and I am still waiting on the refund from the guy, further to leaving countless emails and voice mail messages and not able to leave any further messages on the landline number as it says the mailbox is full. I certainly don't think this company is to be trusted and I think it's appaling that someone thinks they can abuse someone like this and effectively steal their money as they requested for the money to be returned following their error.

I am now in extreme financial difficulty as I had to buy another fancy dress outfit to compensate for this, and I am looking for any advice or settlement for this

sent my car vauxhall astra p372 to this garage for a new engine 21 may collect it 2 weeks later drove 70 mies home overheatin runnin lumpy n leakin oil from crank seal rang they sed they wud collect l8a that day they refused that offer n sed i had to drive it bak they then fed me wiv loads rubbish i finaly got car bak same problems returned it bak this time they crashed my cars and come up wiv an unbelievable story that they hadnt applied my handbrake properly n it rolled causein damage to front n bak bumpers n wing this wot they told me after havin my car nearly 3 months in total n costin me £1070 after bein uotein me £950 i got car bak on 16 august which i can not drive as they av wrote it off n tried coverin it up my crankseal still leakin oil after they tried repairin 3 time all my front suspension damaged wheels buckled front cross member bent radiator bent exhaust dented all underneath is scratch holes dents underseal missin i did not receive any paperwork as to what was done to repair bodywork engine still runnin lumpy av had report from a garage statein this n photos if ne1 intrested i av taken them to court they failed to reply which is no suprise n av handed judgement into court now as no reply thanks 4your unprofesional service mr peter p morris (m.d) im stil waitin 4 d boys ollie or r u d boy who throws out threats n hides behind security lol didnt get ur judgement set aside either

Attracted to so-called properties of Acai berry as a supplement with fat burning properties.

Free 14 day risk free trial of AcaiBerry offered with payment of Shipping £0.95.

Apparently this is a subscription service, this was not made clear in the large print - otherwise I would not have taken it up.

I phoned the Customer Service number 08082389891 and was able to cancel the subscription, but not the first delivery and charge of £76.80. An expensive mistake not to cancel within 14 days!

i purchased from the website [www.likeghdhair.net] (link: http://www.likeghdhair.net) they advertised as the offical ghd website,i purchased hair stylers for 61.35 but they took from my credit card 73.75,i found this to be odd,so i sent several emails to them as this was the only contact they gave,they have not replyed to any,since then i got in touch with my bank and they said they have already taken the amount of 73.75 out,i got in touch with the trading standards and they said as its under 100.00 they will not refund me,please can you advise me