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Latest Complaints/Claims
Found: 24523
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| ID | Company / Person | Claim Title | Incident Date | Added | Posts | Add comment | |||
| 29365 | Miles Grady [Timperley] Total claims:17 | Paymatters Director fraud???? » | 2013 | 21/05/2013 | 0 | ||||
| My name is Ian Griffin, I was in my early twenties when I founded a company called "Griffin Finance Ltd" which I later changed to "Harrington Brooks Accountants Ltd". (check Companies house register for details) I had put everything I had into this business, from coming up with the concept to all my savings and time. As the business proved to be a success I went on and employed my two neighbours and friends, Nick Holmes and Miles Grady to run the sales and book-keeping for the company. I thought, if I had to trust anyone it was better to trust two friends than two strangers. To cut a very, very long story short, my first problem came when I had to make Mr Holmes and Mr Grady equal partners in the company as they had threatened to leave once we were in a position where I could not manage the company without them, as they knew. Doing this I had given them control of my company with 66.6...% of the voting rites together. I even had to guarantee them both £50,000 per year (which was nearly double their current salaries) and a company car out of my own pocket incase the company failed in the future. A few years later Nick & Miles approached me and asked me, and I quote "Would you like to cash in your shares as myself (Nick) and Miles just want to keep Harrington Brooks small, we don't want to expand any more as you do, we want to keep Harrington as a small family business. I'm sure you can make more money with the cash elsewhere?" Based on everything THEY reported my shares were worth just over £1,200,000. (the actual figures revealed that they were worth 5-7 times that) I then took advice from a friend and accountant who knew Miles and Nick - he told me "Be careful Ian, it's all a bit sudden after all this time....make sure they sign an embarrassment clause. This is a contract to say that if the directors, Nick Holmes or Miles Grady were refinancing or selling the company at the time or within a reasonable length of time, in the future, without my knowledge, I would be able to claim back the difference as it breaches their responsibilities to their shareholders. This act is also corporate fraud and can carry a prison sentence, but the contract makes it much easier and quicker to reclaim the money as opposed to suing and criminal proceedings, which would take years. Business law is very clear here, the directors must inform the major shareholders of any such activities as they happen or if they know they will in the future (fiduciary duties). The law protects shareholders from dishonest directors (with insider knowledge) buying out shareholders whilst constructing a better deal for themselves without the company owners knowledge or even knowing there is a higher value deal on the table in the future. I called Nick Holmes at the time and said to him "Nick, will you just sign this simple document so I know there is nothing going on now or in the near future that I don't know about? " Nick Holmes would not sign it, in fact he made me feel so guilty for asking and not trusting them I withdrew the contract. He even swore on his child's life..! I felt ashamed of myself for asking. Later that week I accepted their offer. The next thing I knew Harrington Brooks was all over the Manchester newspapers. Part of Harrington Brooks had been sold for around £15,000,000 according to the press releases. You don't have to be the Chancellor to work out what happened. An honest person might say this deal was constructed by Miles and Nick before they approached me to sell my shares. Never mind the supposed entire reason for the buyout was for Nick and Miles to keep the company SMALL and NOT to expand or sell as I was the one who was always pressuring them to bring in venture capital investment in to grow the business..." which is exactly what they did when they got my shares! "On his child's life..." was the nail in the coffin for me. It was all about TRUST, looking back I was such a stupid fool. I don't remember a single shareholders meeting I was invited to, despite all the huge changes made within my own company. Directors changed (Nick's own brother) subsidiary companies set up, websites and domains moved, bought and changed. The list was endless and all of this I found out after the sale of my own company. How is this legal? It's NOT! This company was my life, the feeling of betrayal, loss, loss of trust and self-esteem lead to me having dis-abilitating depression and eventually a nervous breakdown. I was unable to face the stress of a legal challenge at the time. Neither Nick or Miles would take my calls after I found out about the sale. My family contacted Mr Holmes to ask "How could you do such a thing when Ian had trusted you so much and gave you the chance in the first place? " Nick Holmes replied "Get off the phone you silly old cow and don't get involved, tell Ian to fight his own battles" NICE! A few years later I regained my health and wrote www.CanYouTrustThem.com solely to Name & Shame Nick Holmes & Miles Grady. To my surprise the site immediately attracted 1000's of people every day using it for their own personal experiences too. I didn't write this site to make a living or profit, it is totally free to use. I have never sold any data or made any profits from it in any way. The only revenue generated is from a google advertising banner to finance the up-keep of the website. CanYouTrustThem.com is now currently dealing with 10's of millions in disputes and getting amazing settlements every day! Within a few days of posting my story last week on the 21/4/2013 Nick Holmes and Miles Grady emailed me, threatening me with legal action bragging that they now have a company Called PayMatters Ltd which is worth £45,000,000 per year and they are now losing business because of my complaint. It just goes to show in the age of the internet, no matter how big they are or how many lawyers they have, a single person, armed with the truth and a laptop can now stand their ground against what was a lost cause. This brought another mystery to light, I Googled Paymatters Ltd - it advertises that it was founded by Tax experts. Hmmmm, Miles Grady worked at the ICS Insurance then debt management for as long as I have known him and was certainly NOT a secret Tax Lawyer. Nick Holmes previously worked as a salesman for a mobile phone company prior to the debt management. So, not sure where all their Tax expertise came from??? Here is some insider information: Harrington Brooks was deregulated for VAT over 10 years ago and received an enormous back payment of 17.5 percent of all their clients payments, which to this day, has never been given back to the customers/clients of Harrington Brooks or All Clear Finance, while under the control of Nick Holmes & Miles Grady. If you are a client of theirs or any of their associated debt management companies I would demand between 17.5 & 20 percent (depending on when you joined the programme) of all your payments back. Not to mention all your future payments! I have waited some time to set that cat amongst the pigeons. Harrington Brooks Accountants Ltd (debt management), under the control of Nick Holmes & Miles Grady, was deregulated for VAT over 10 years ago. As a result, the company received an enormous back payment of 17.5 percent of all their clients payments which, to this day, has never been given back to the clients of Harrington Brooks or associated companies. Even worse, despite being ‘deregulated for VAT, Harrington Brookes continued to charge an equivalent VAT fee - giving the appearance that there was never VAT included in the payment. All those companies that dealt with Harrington Brookes, will see on subsequent invoices that VAT was included. No clients ever found out that Harrington Brooks/All Clear Finance did not have to pay VAT. If you are a client of Miles Grady or Nick Holmes or any of their associated debt management companies (All Clear Finance) - I would demand a partial refund on all payments – somewhere between 17.5 & 20 percent (depending on when you joined the programme). Not to mention a reduction of all your future payments! Nick Holmes and Miles Grady pocketed millions which should have gone back to their clients. Charging people, already in debt, around 20 percent more is just plain wrong! This payment and future savings on their debt repayment programme could really change their lives. It is sheer greed without a care in the world for those who are struggling and losing their homes on a daily basis. I now know why Harrington Brooks was valued so highly. The VAT deregulation enabled Nick Holmes and Miles Grady to add 20 percent to their clients payments – which went straight into the companyprofits! If you know anything about company valuations, you simply take the companies annual profits and factor (times) them by the industry rate (which varies between 4 – 8 times profit). This makes an enormous difference to any companies valuation if you add an extra 20 percent without any extra costs… What Nick Holmes and Miles Grady did was shameful and really does show their true character. Harrington Brooks was doing very well without keeping the VAT and certainly did not need or deserve it. The people in debt, paying this extra charge, should have got every penny back - at least morally if not legally. Moreover, they are still paying it to this day! The citizens advice bureau now offer the exact same service and they do not charge the extra 20 percent on top of all your monthly payments. For legal reasons I can't disclose all the details until my legal challenge is concluded. Ironically, Nick Holmes and Miles David Grady now operate a company called Paymatters Ltd/ umbrella. This company gives tax advice to the same people - for a substantial fee of course! Neither of these two characters are tax lawyers. Miles & Nick: I am a very fair person as you know. If either of you read this which I am sure you will as I have just e-mailed you the link. Take a polygraph if you have nothing to hide. Answer these three question's under polygraph. If you are telling the truth I will drop and remove my complaint. (good luck with that one!) "Did you purchase my shares while knowing there was a more lucrative deal on the table for the company in the future ?" "Did you make any major changes to the company without informing me or holding a shareholders meeting ?" "Did you manipulate the companies profits report to greatly reduce the value of my shares ?" (By around 500 percent :() Registered UK Polygraphs examinations are over 98 percent accurate. Take the test and clear your names. I will accept results either way. Don't take the test and see your name in lights for the rest of your lives or until you settle my claim. I will never go away!!! Your call Gents. There is one thing more powerful than any company or lawyer, public opinion! I await you response, which I will be posting here. I have 100 more sites just like this one ready to go live. I just want you to tell the truth and let justice be done. You should be totally ashamed of yourselves! Well, you know what they say about the truth coming out ? It's out and it's staying out!!! UPDATE 16/05/2013: It has now been 4 week's since I challenged Nick Holmes and Miles Grady to clear their name by taking a simple Polygraph test. Neither of them are not prepaired to take the test. I do have a nasty letter threatening me and my personal life which is not really what I was asking for, but it does show a very clear picture of Nick Holmes and Miles Grady. | |||||||||
| 29364 | yourfinance.co.uk [Berkshire] Total claims:8 | unauthorised payment » | 21/05/2013 | 21/05/2013 | 0 | ||||
| checked my bank account and found a card payment of £79.95. I had not authorised this payment to be debited from account so it was a shock as I receive benefits and this company has taken half of my money. I need this to live on and support my baby. I have phoned the company and they said that it is a one of admin fee. so I phoned my bank but there is nothing they can do to remove my details from the company. so I called yourfinance back to ask them to remove my bank details from there system. I asked how they will prove and laura (the lady I spoke to) said that there is notes on my file on there system. I said "are these calls recorded" laura confirmed this. as your finance do not state clearly that there will be a charge is very misleading and they will continue to rip people of who need help. this company is not to be trusted. nd from experience I will not be applying for any loans as id rather suffere with debt than be ripped of and have UNAUTORISED payments made from my account. I just hope and pray I have no more charges. I will be going to C.A.B to see what action I can take. FOR ANYONE ELSE WHO HAS SUFFERED AT THE HANDS OF THIS COMPANY RING THIS NUMBER 08447041566, that is the companys number. ive read a few complaints that a few people cant get through I have been able to get through to them twice. be warned they like to go of the subject and try to advise you on what loan to take. there company they tell you to go for is amigo loans. absolute liberty. steer clear. | |||||||||
| 29363 | smile finance Total claims:49 | toke money with out my permison » | 4th apirl 13 | 20/05/2013 | 0 | ||||
| hello as i got a wonga loan and seens i had got it i have 3 conpernys take a lot of my money witch i had never see or heard of them nore gave the pemeshon to take money iv tryed to call and never had any luck heres there number 0844 7391162 wich costed a lot of money to call as i found out | |||||||||
| 29362 | Cash Loan Finance Total claims:7 | Brokers and lenders! » | 20/05/2013 | 20/05/2013 | 0 | ||||
| In my stupid desperation I applied online through the above broker, they said I would have to pay £27.31 for them to match my criteria and pass my details onto suitable lenders. I spoke to one company CFD and had to ring a premium rate number and the call should cost no more than £22.95. I did this then was called back and told to ring another premium number which would cost no more than £15.95, all the time making me believe that these were the actual lenders I was calling and my loan would be available in the next 24 hours or so. Then on the last call he told me that suitable lenders would be in touch within the next few days to finalise my loan applications. All I have had since then are payday loans (I was looking for £10,000 to upgrade my business!) so £1000 is not gonna cut it! And CASH LOAN FINANCE asking me to buy a UKASH voucher so this guarantees the funds but they need to see a guarantee from me first, Indian man calling named PETER JOHNSON which I pulled him up about! When I questioned the fact that I shouldn't be paying up front and I won't be he called me a fake customer! Calling from 01614083280 | |||||||||
| 29361 | paymatters.co.uk [Paymatters.co.uk] Total claims:5 | Paymatters Directors in client VAT immoral/ilegal? » | 2013 | 20/05/2013 | 0 | ||||
Harrington Brooks, Paymatters Ltd directors Miles Grady & Nick Holmes insider information. Harrington Brooks Accountants Ltd (debt management), under the control of Nick Holmes & Miles Grady, was deregulated for VAT over 10 years ago. As a result, the company received an enormous back payment of 17.5 percent of all their clients payments which, to this day, has never been given back to the clients of Harrington Brooks or associated companies. Even worse, despite being deregulated for VAT, Harrington Brookes continued to charge an equivalent VAT fee - giving the appearance that there was never VAT included in the payment. All those companies that dealt with Harrington Brookes, will see on subsequent invoices that VAT was included. No clients ever found out that Harrington Brooks/All Clear Finance did not have to pay VAT. If you are a client of Miles Grady or Nick Holmes or any of their associated debt management companies (All Clear Finance) - I would demand a partial refund on all payments between 17.5 & 20 percent (depending on when you joined the programme). Not to mention a reduction of all your future payments! Nick Holmes and Miles Grady pocketed millions which should have gone back to their clients. Charging people, already in debt, around 20 percent more is just plain wrong! This payment and future savings on their debt repayment programme could really change their lives. It is sheer greed without a care in the world for those who are struggling and losing their homes on a daily basis. I now know why Harrington Brooks was valued so highly. The VAT deregulation enabled Nick Holmes and Miles Grady to add 20 percent of their clients payments which went straight into the company profits! If you know anything about company valuations, you simply take the annual profits and factor them by the industry rate (between 4 -8 times profit). This makes an enormous difference to any companions valuation if you add the extra percentage on to profit without any extra costs. What Nick Holmes and Miles Grady did was shameful and really does show their true character. Harrington Brooks was doing very well without keeping the VAT and certainly did not need or deserve it. The people in debt, paying this extra charge, should have got every penny back - at least morally if not legally. Moreover, they are still paying it to this day! (as far as I know) The citizens advice bureau now offer the exact same service but they do not charge the extra 20 percent on top of all your monthly payments. For legal reasons I can't disclose all the details until my legal challenge is concluded. Ironically, Nick Holmes and Miles David Grady now operate a company called Paymatters Ltd/ umbrella. This company gives tax advice to the same people - for a fee of course! Neither Nick Holmes or Miles David Grady are tax lawyers. Kind Regards The insider | |||||||||
| 29360 | smile finance Total claims:49 | Unauthorised money from account. » | 15.5.2013 | 20/05/2013 | 0 | ||||
| I made several enquiries regarding loans but was unsuccessful due to poor credit. I didn't sign up for any loans or brokers, yet this money disappeared from my account. I have emailed custoner services with no joy. HELP me please. | |||||||||
| 29359 | right finance [davenport black ltd] Total claims:40 | Brokers fed » | 16/05/2012 | 20/05/2013 | 0 | ||||
| I revived a phone call saying my worries were over and I had been accepted for a loan. They said there was a fee and would only be charging me when I gt paid a loan and they even said that I only got 14 days to claim it back. They never issued my permission | |||||||||
| 29358 | Right Financial [Poole] Total claims:28 | Right Financial » | December 2012 | 19/05/2013 | 0 | ||||
| Hi I was desperate for a loan last year and due to my credit rating could not go through the normal channels so I unknowingly contact the above company. I spoke to a very helpful lady on the phone who said I should give over my bank details I was unwilling to do so but she said they would not take any money until the loan was agreed. I said I wanted to think things over and she said that was fine and if I wanted to cancel the next day I could. I then went on the net and discovered that they were a scam so next day i tried the number she had given me to cancel but it was never answered and I then spoke to a very unhelpful man on another number who was quite rude! Just before Xmas they took the amount of �£69.95 from my bank I was furious and rang my bank the Cooperative for help they said if it was fraudelent they would do their best to get the money back and their Visa dispute service would look into it. Eventually they refunded the money back and confirmed the Company was Frudalent. However last week they sent a letter saying that Right Financial have sent them evidence which supports the withdrawal from my account and they will be taking the money back again!! I cannot believe this at all! they say they it is not fraudelent because I have agreed to Right Financial to take the money! but after seeing so many people that they have done the same thing to I am totally angry please can you tell me what to do next? as my bank are being no help at all! | |||||||||
| 29357 | MONEYWAREHOUSE Total claims:6 | i want my money back » | 15.05.13 | 19/05/2013 | 0 | ||||
| they took 27 pound out of my bank account and i would like my refund back please natalie garbutt 25 granville street sunderland tyne and wear sr4 6bh my email adress is natgarbutt182@live.co.uk my number is 07706724350 they took money out of my account and its really wrong i would like all my money back | |||||||||
| 29356 | steve furze svs mobile vehicle mechanics [peterborough] Total claims:1 | unprofessional misconduct resulting in vehicle immobilization » | 30/04/2013 | 19/05/2013 | 0 | ||||
| I hired steve to change a turbo on my car, after informing me that this would be a difficult job, he agreed to do the work, after numerous fits of temper and storming off the job a number of times, he eventually completed the job, however my car was leaking oil as a result of his work when I approached him to come back and fix the leak , he responded by swearing at me, expressing his frustration and informing me that his uncle was coming for dinner so he was unavailable, when I asked him about coming the following day he replied saying it was laundry day and he did not want to get dirty.... three days later he came back to investigate the oil leak and informed me that he could not find it... he then removed a major oil pipe from the vehicle and promptly left informing me that he had to collect his daughter from playschool... the vehicle was now immobile and blocking my parents drive, when I asked him when he could come back he replied not for nearly a week as his diary was full.. as I could not be without my car for that length of time I called a second mechanic out who investigated the job and informed me that the oil leak was caused by a couple of missing washers which had not been replaced when steve changed the turbo, subsequently I had to buy a new part and have the vehicle recovered to a garage to have the job completed, I have contacted steve numerous times asking for him to compensate me for the massive expense and inconvenience he has caused me only to receive a letter from him informing me he wont be refunding me ... he is now completely ignoring me.... his negligence caused me to be without my vehicle for 3 weeks and has cost me almost £1100 in repairs and loss of income, I can also prove that at the time he was working on my car he did not have public liability insurance..... | |||||||||
| 29355 | YOUR FINANCE /CO.UK Total claims:4 | refund please » | 16/05/2013 | 18/05/2013 | 0 | ||||
| loan companies taking money from my bank account for loan applications, im broke broke broke to start with and i demand a refund please help | |||||||||
| 29354 | MONEYGAGALOANAPLIC Total claims:20 | refund please » | 08/05/2013 | 18/05/2013 | 0 | ||||
| just looked at bank statement and found this company MONEYGAGA LOANS has deducted £34.16 from my account for which looks like its for a loan application fee, this is wrong as i dont have any money to start with, and if i did, i wouldnt pay for a loan application, i demand a refund | |||||||||
| 29353 | smile finance Total claims:49 | refund please » | 30/04/2013 | 18/05/2013 | 0 | ||||
| just looked at bank statement and found this company WWW.SMILEFINANCE.CO.UK has deducted £26.34 from my account for which looks like its for a loan application fee, this is wrong as i dont have any money to start with, and if i did, i wouldnt pay for a loan application, i demand a refund | |||||||||
| 29352 | WWW.MONEYWAREHOUSE Total claims:2 | refund please » | 09/05/2013 | 18/05/2013 | 0 | ||||
| just looked at bank statement and found this company WWW.MONEYWAREHOUSE has deducted £27.31 from my account for which looks like its for a loan application fee, this is wrong as i dont have any money to start with, and if i did, i wouldnt pay for a loan application, i demand a refund | |||||||||
| 29351 | right finance [davenport black ltd] Total claims:40 | refund » | 16/5/2013 | 18/05/2013 | 0 | ||||
| my partner has just started new job and only gets paid monthly and as things are a struggle we thought we would get a loan to keep us ticking and these people phoned me and reasured me id get a loan and that they can help. ive had no help from them and yet they have taken money from my account and i have only that for me my girlfriend and my animals to live on... and now i gt no money for food etc so pls pls get me my £69.95 back as i gt to live. | |||||||||
| 29350 | Currys Total claims:27 | Do NOT buy from Currys » | 13/04/13 | 18/05/2013 | 1 | ||||
| OMG we've just spent nearly £2000 buying a washing machine, a tumble dryer and a Panasonic Fridge Freezer. They were all delivered on Mon (today is Fri). We did as the instructions and plumbed the wash/mach in, put it on a "cleaning cycle" - it leaked all over the floor. Engineer came out the next day - sorted. Same delivery day we discovered that the Panasonic fridge freezer had a "clunk" on the door of the fridge so called Currys TWICE, put through to Panasonic but they were closed. Tues AM called Panasonic directly and arranged engineer for next available time slot which was Friday.... Engineer came this morning and took the door off the fridge to investigate... here should have been a happy ending, an uplift number, and exchange of brand new goods but no it was not like that..... Firstly the engineer told me that the fridge door was missing and a rubber bush on the door (like a big washer) at manufacturing and therefore was defective. He left as I was on the phone to Currys to report this. They told me to call Panasonic who said it wasn't their fault and I needed to call Currys again. I did....Curry's said they could not exchange it as they need an uplift number (Not true they are required by law to exchange or refund the defective machine at their own cost it was defective from new) Either way I was stuck between the devil and the deep blue sea. I realised sometime later that, since the "adjustments" by the Panasonic engineer ("I don't work for Panasonic we're just a subsidiary - I can't authorise anything for you I don't have the power"), the fridge is actually now completely broken - the LCD on the front doesn't work and as a consequence the fridge and freezer is now defrosting and all my food is now for the bin. Brilliant!!! Then a brain wave.....I'll ask Currys to contact where I bought it from (I can't exactly take this back?) and ask them to exchange it for me....( I make no mention of the 2.5 hrs I've spent on the phone dealing with this matter - surely they'll just appreciate this and make it right?) So the manager from Chester Diva retail park calls me, I forget to get his name and number as I'm so excited to hear from someone from Currys (I've been promised 3 calls back so far) I know, I know, I should have got them. He says to me that a new fridge is going to issued tomorrow and delivered, to call a certain number after 9pm with my reference no and they will tell me what time slot it will be. Called at 9pm exactly on the number he gave me......ALL CURRYS LINES ARE NOW CLOSED! Gosh their customer services are second to non... TOMORROW: IF the fridge turns up with the same fault I shall refuse it and then drive the hour to the store and demand compensation and a full refund... if not I'm taking these idiots to court.....I'm so fed up with being fobbed off by them like it's meant to be. They actually told me today that they were doing me the favour because they were sending out a brand new fridge freezer, despite the fact that Panasonic had refused to issue the uplift number because I refused the repair........HELLO it's a brand new machine...not a refurb, why should I have to accept a faulty machine???? It seems to me that they have a policy of sending out defective goods and leaving it up to the customer to get them fixed. Rubbish service, rubbish products, rubbish company! DO NOT buy anything from Currys! | |||||||||
| 29349 | Hayat [London] Total claims:1 | Duplicate advert excuse » | 17/05/2013 | 18/05/2013 | 0 | ||||
| I sent the following e-mail to ASA & Gumtree Dear I am self employed and trying to establish my startup removal business. I advertised on 17/05/2013 gumtree which was a paid advert. I am copying the e-mail which I have just sent to them. Dear Gumtree I have been shocked to receive removal of my add from gumtree in the name of duplication. in the following e-mail. Hello f Thank you for posting on Gumtree. Unfortunately we have had to remove your ad "man and van hire Bournemouth removals piano, house, office removals bournemouth" posted in the category "Removal Services" from the site. We believe that this ad is a duplicate of another ad on the site. We ask our users to only post 1 ad per item. To see our posting rules please go to: http://gumtree.force.com/Help/knowledgeProduct?c=Posting_rules You can edit your original ad or bump it back up to the top of the listings at anytime. To do this simply go to:http://www.gumtree.com/account/login Thank you for your understanding The Gumtree team **Please do not reply to this e-mail!!** It is automatically generated and if responded to, WILL NOT be received by a member of our staff. For further help or to contact us please go to: http://gumtree.force.com/Help/knowledgeHome If there was duplication please tell me the second add reference number. My add reference is 1018865586 this add reference number was generated when I posted the add without payment. and i received the following e-mail. Hi f, Many thanks for posting your ad on Gumtree. Advert summary Your ad: man and van hire Bournemouth removals piano, house, office removals bournemouth Category: Removal Services Location: Bournemouth Ad reference number: 1018865586 It can sometimes take a few hours for your ad to appear in the listings however, you can view and edit your ad in My Gumtree straight away. If you'd like a better response to your ad, you can add extra features for just £5.00. For example, a Featured ad places your ad in a dedicated slot above the regular listings and will get you on average 6 times more viewers. Thanks The Gumtree Team P.S. If you have any questions about Gumtree, please visit our Help section Then i decided to pay & I received this email Many thanks for your payment of £14.95 and updating your ad(s) on Gumtree. Featured ads will be rotated into the Featured ad section at the top of the listings page for 3, 7, or 14 days. After that time they will stop being a featured but will remain in the regular listings until they expire. Order summary Order reference number: 212961094 Order date: Friday 17 May, 2013 VAT registration number: 752 2099 36 Total (exc VAT): £12.46 VAT: £2.49 Order total: £14.95 Order detail: Ad ID Description Price 1018865586 7 day Feature in Removal Services, Bournemouth £14.95 Is it my fault if your system is treating this paid advert as duplicate . I don't understand how can you guys penalise your customers for your own technical issues. This is not the first time this time enough is enough. I can produce all the previous payments I made and my add was being removed without any warning or intimation. I even tried in past to try to call but GOD knows where your call centre is this is utterly unfair. I am extremely shocked. I am intending to forward this e-mail to fair trading and possibly to the relevant authorities. Enough is enough. If these are your policies. Tell me , or show me the second reference of the duplicate advertisement. Am I entitled to a refund? In general we do refund ads which are removed from our site, this normally takes 10 working days to re-credit your original payment details. However there are some main reasons why we don't issue refunds:- • If we believe that you are deliberately breaching the Gumtree Posting Rules, we will not refund the payment. • If you purchase a feature for your ad and your ad goes live with exposure of that feature and its benefits, we will not refund the payment. • If you pay for an ad and the ad did go live, with exposure on our site, we will not refund the payment. • Under no circumstances do we refund any payments made on Pet ads or Massage ads. • If your ad breaches a policy, but only requires a re-write we will put your ad into edit mode and await an update. Your ad is still active so no refund will be issued. • If you remove any paid ad yourself, we will not issue a refund. • Please note our rules regarding duplicate ads, if you post any duplicate ads and pay for these ads, we will not issue a refund. We reserve the right to remove ads without refund if we feel that our rules or terms & conditions are regularly or deliberately breached. I need to speak to someone reasonable on the phone to call me. You should correct your own systems before you expect someone to follow. Very bad service. I am extremely unhappy ___________________ Please tell me what can I do in relation to that They have premium number to avoid possible calls. Even if you call them they keep you waiting to make more money?? Its very frustrating this is not the first time it happened. Gumtree just remove the add without warning. How is it possible for someone to study Hundred pages of terms and conditions and how can someone correct himself where there is no intimation about the problem with the advert. I will be very thankful to you if you could take a notice of it & let me know what should I do next? Regards HAYAT | |||||||||
| 29348 | Money warehouse Total claims:6 | Loan » | 09/05/2013 | 18/05/2013 | 0 | ||||
| Total scam should be shut down | |||||||||
| 29347 | loans direct ltd Total claims:2 | 69.75 » | 07/05/2013 | 18/05/2013 | 0 | ||||
| The worst company ever you can't even log into your account once take fee a message is sent yor credit not good enough totalscam | |||||||||
| 29346 | LOAN OPTION.NET [cardiff] Total claims:4 | 64.75 » | 08/05/2013 | 18/05/2013 | 0 | ||||
| Advised me they had over10 lenders pay fee - pnce fee paid all refuse only neededc£200!. Also received 19 texts claiming been approved total sham | |||||||||
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