Latest Complaints/Claims

I have also been duped by this company. To the total amount of £295. Because I hadn't had the opportunity to check my statement, I have had four amounts of £74 taken from my account unlawfully. These have been from 4 different billing addresses and for slightly varying amounts.

I never agreed to their T£C as I never saw them to read or had a box to tick to say I had. I never ever agreed to pay the extortionate amount of £150 per month for a subscription of second rate vitamins.

 The T&C  are not lawfully binding and I have a copy of the Unfair Terms in Consumer Contracts Regulations 1999. They contravene 60% of it.

These people must be stopped from robbing money from vulnerable people. Please help. They are refusing to refund me although I have returned the goods. My story is exactly the same as all the others.

This company sucks. They advertise free lifecleanse tablets - just pay postage of £3.95 but next month you receivce a credit card statement and they have charged your card with £79. Phone them up - they say they will cancel the account and you will get a refund - But no !!! They then write to you can say you didn't read the small print. DON'T TOUCH THIS COMPANY WITH A BARGE POLE. STAY AWAY AT ALL COSTS! You wont get your moey back and the credit card company will tell you it's not fraud, when clearly it is.

Here is the e-mail they wrote me

Date: Tue, 18 Aug 2009 18:10:56 +0200
> CC:
> From: support@viv3.com
>
> Dear Customer,
>
> Thank you very much for contacting our customer service at Viv3 Labs.
>
> We would like to inform you that on 2009-07-11 01:50:01 you were charged for the shipping and handling cost for the free trial. The 15 day free trial starts from the day of shipment of the order and implies that you have 15 days to try your order for free.
>
> As stated in the terms and conditions of the purchase, which you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 2009-07-28 02:59:49 you were charged for the product and have entered a monthly subscription cycle.
>
> Since the account was not cancelled, on 2009-08-12, we sent you another monthly supply of the product, and your credit card was automatically charged for the product.
>
> We would like to confirm to you that your account has been cancelled successfully. This cancellation implies that no further charges will be made by our company and no product will be shipped out to you.
>
> In event that you have not received your monthly product yet, you should expect to receive it within the next few days.
>
> Best regards,
>
> Viv3 Labs
> Customer Service
>
> English phone support
> Toll-free UK 08082389891
> International Contact Number +44 2031399027
>
> French phone support
> Toll-free France 0800915118
> Toll free Canada 888.325.8623
>
> Ticket Details
> ===================
> Ticket ID: BNI-636704
> Department: Viv3 CS
> Priority: Low
> Status: Closed
>

I ordered the free trial of the AcaiBerry & LifeCleanse from this company.  I have just noticed that there are 2 charges of $131.66 each on my credit card statement that were NOT authorized.  I ONLY ordered & paid for the FREE trial.  I would appreciate a FULL refund of these charges ASAP.

In a desperate attempt to alleviate my financial difficulties, I applied for a loan from YES LOANS and was....like many.... guaranteed the loan and paid the £69.50 fee. Surprise Surprise... a week later and no loan or contact.

I have been kept on hold for an hour and then the call is dis-connected I dont know how many times!! The staff are rude, aggressive and argumentative. They know exactly what they are doing, its what they are trained to do. Such was their conduct was that I spent a night in tears and without a moments sleep. After phoning my own bank to cancel my card to ensure they cannot take any money out of my account, I noticed how bad they are. I got straight through and the lady who answered spoke to me with courtesy, as did I to her. These people are disgusting, and I hate to say this and sound arrogant, but they are people who would not survive in a normal working environment where the customer is king. I will be writing to them for my refund and will be logging with the Financial Ombudsman aswell.

THESE PEOPLE SHOULD NOT BE ALLOWED TO TRADE... THE NATURE OF THEIR BUSINESS MEANS THAT THEY ARE DEALING WITH ANXIOUS AND DESPARATE PEOPLE AND THE ABUSE THIS HORRIBLY.

THERE IS ALWAYS ANOTHER OPTION...THIS SHOULD NOT BE ONE!!! PLEASE PLEASE PLEASE DO NOT BE SUCKED IN.

i applied for the free trial acai berry and paid the shiping fee then on the 9th of august i tried to withdraw money from my bank account to my dismay the money i thought i had in my account was nit avaliable  it has taken untill today to find where my money has gone i have been into my bank and they have said there is nothing they can do about the missing money even though i never authorised this transaction with briging up 2 children on my own this is the last thing i neede to happen.

unauthorised withdrawel of money out of my bank account

companie wasnt authorised to take the above amount out my account

I tried to get a loan from these people, they charged me an up front fee of £49.50 and promised they will get me a loan in 5 working days.4 weeks has gone and no loan. Trying to contact them is impossible. Kept ringing them and 35 minutes later still no answer and they ask you to request a call back but you will never get a call back.

Finally today after waiting 40 minutes I managed to get trough to them, they told me another company should have rung me to arrange the loan and they should have contacted me by now, after a long conversation I found out the company is part of Provident Loan Company and all Harrington Brooks has done passed my number to a doggy loan company and charged me £49.50 for the privilege. I then requested my money back as I no longer require their services, but guest what they will not refund my money as the loan companies have covered their backs and legally they can keep your money for up to six months.

Just a bit of advise to all people out their with my situation avoid these shark brokers and contact the loan companies your self and if you know what is good for you avoid Harrington Brooks.

Worst company I have ever dealt with and all the staff are rude and arrogant.   

On 27th July I ordered a free sample of life cleanse and paid for shipping costs (£3.75) via my credit card. This was done through Viv3 Labs (viveraglobal.com): Unit 5, Mill Road Industrial Estate, West Lothian, EH49 7QY. On 11th August, Natureberry (which appeared to be the same people I paid shipping costs to according to payment records) charged £74 to my credit card. I have tried calling the number listed (+1 416 900 1137) but it has been engaged and blogs on the internet claim this company is charging people for subscriptions they have not made.

I have had to cancel my credit card and have reported it as fraud. A dispute form has to be filled and the claim will take three months. This is a hassle and I cannot understand why this company has not been prosecuted when clearly complaints have already been made and there are blogs about it all over the internet. This is illegal and I would refer to it as 'fraud'. Is the law going to do something about it?

I ordered 2 lots at seperate times (one for myself and one for a friend) of their FREE months trial and only had to pay p&p which was £1.50 each. I have since had my credit company on the phone to say i am over my credit limit and the reason being this company has charged me 2 lots of £74.53 on the 17th of july and a further 2 lots of £72.63 on the 1st of august!! I am not happy. I have now been charged for going over my credit limit as well!!

after recieving my free trial of life cleanse i stupidly never read small print and was charged £148 today out of my account i phoned help line as i have never recieved any thing else apart from trial size . and to refund ,money back into my account they were unsure if i would recieve a refund surely that cant be right just because i never read the small print and plus never recieved any further tablets dont know what to do please help

Everything about this company shouts "scam! I reqested "free 15-day trial" of acai berries and life cleanse 2 months ago.I DID NOT GIVE MY CREDIT CARD NUMBER. 18 days later I recieved the products, but thankfully havent used them.3 to 4 weeks later I received two more parcels stating they had charged my card £82.95 X 2.I immediately phoneed Virgin to cancel my card and they said that viv3 had actually taken twice that amount =  £300.14 ! I was so upset that Virgin spoke to MBNA who said I could have half of that back from viv3 . To this date I have had nothing back and I really cant afford such a financial hit.Friends have told me to just let the matter drop, but I will not !! Next step is to financial ombudsman. This operating company is scamming probably huge somes of money that most people cant afford to lose. Apart from getting my own money back I am endeavouring to get such sites closed down.

a luglio ho ordinato un campione gratuito di :acai berry detox  e ho pagato 3,95 per spesa di spedizione. no so perchemi fano de a li adebiti alla mia postpay: 30\07\2009 adebito:17,66 12\08 vitalityclean 442031399067 cy n. 630578  \2009adebito: 35,11 vitalityclean 442031399067 cy n.640652.

on the 26th July 2009 I signed up like many others to a "free trail" of accai berry and Life Clense.

I have now on the 19th August 2009 been debited from my account. £149.78.

I then investigated this further to the customer services claiming that I had entered in to a monthly subscription for these tablets.

After great investigation I finally discovered the terms and conditions I apparently agreed to when ordering my "free trail".

I have requested now for the suscription to be cancelled and for a refund to be made to me.

Hi,

Myself, my partner and my two little boys age 7 and 9 have just returned from a weeks holiday in Mijas Costa in Spain. I had booked a car online from carhiremalaga.info also known as zenithsl. We had booked a small car for 182.57 euro and were to be met by a rep at the airport. Anyway, after waiting for about 40 minutes, we were eventually taken to a car and driven approx 2 miles away from the airport to a dingy little backstreet office. The car we were getting was a fiat cinquecento but we were then offered an upgrade to a renault clio for an extra 15 euro which I accepted. We then had to pay for a tank of fuel as it runs on a full/empty policy which cost us a further 60 euro which we thought of as pretty exhoberant considering the size of the car but handed over the cash nonetheless as at this stage our boys were getting very disturbed by the heat. The woman we were dealing with who also appeared to be the owner/manager took a clone of my credit card and a rep came out of the office and proceeded to show my partner in the dim light of the garage 2 dents on the car and got my partner to sign a form. He thought this strange as we have hired several cars in several different countries before, including spain and he has never had to do this. Anyway, we set off and had an enjoyable week in Spain. On 18th August we returned the car at the agreed time to be driven back to the airport. This is where it gets really hairy. A rep came out and started examining the car. He then beckoned to my partner and pointed out a small little black line on the side of the front spoiler. My partner assured him we knew nothing of this and it must have been already there at which he produced the document my partner had signed when we first rented the car and pointed out the two dents. In hindsight we believe that this mark was already there but my partner, in the first instant did'nt really bother to scrutinie the car, and in the second instant would have found this mark very hard to see in the dimly lit garage. Anyway, this woman, Irene, called us back into the office and informed us we would have to pay either 90 euro in cash or 104 euro by card. My partner was about to hand over a card but then thought better of it as at this stage he did'nt trust them at all and, after much argument we handed over 90 euro. She then handed me back my credit card clone. Our luggage was then loaded into another car to take us to the airport. As we were making our way to this car, we noticed this woman, Irene, again making obscene gestures to the rep and looking inside the car. We were called over again, she said the car would need a special clean and he would have to pay a further 20 euro. At this stage, I lost it and told her there was no way she was getting any more money off us. The car was already old, a good hoover would sort it out and for god sake, we had kids, what did she expect? At this, she instructed the driver of the car meant to bring us to the airport to unload our luggage, which he did, and then drove off, leaving us stranded there on a backstreet two miles from the airport. My kids were very traumatised at this stage. We went to a car hire place next door and were informed it would be virtually impossible to get a taxi at that stage. We then went another door down where there were, two mechanics I think. My partner explained we were stuck there and would there be any chance of getting a lift to the airport and he would pay them. One of the men, to which we will be forever grateful drove us to the airport and only took 10 euro for it. But, only for them, we would have missed our flight.

I orderd these tablets after reading about them,and the free trial offer,I didn't realise about the 15 day trial,so 168.88 euros was taken from my card,when I received my card details,I telephoned viv3labs to complain,and they said not only should I have read the small print,but also another 2 packs were on their way to me ,and I have been charged for them also,I have hopefully cancelled the order now and demanded my money back,and I will send the unopened ones back,but can I trust them to refund this,I can't close my account just yet as I have other commitments,please help.

I signed up for a FREE SAMPLE of ACAI BERRY and LIFE CLEANSE, was told my credit card details were for shipping only to be charged. Unfortunately I was in Hospital and couldn't keep track of my account. Well they took two payments of $7.62 from my account, which is what I was expecting. I just checked up this morning and two lots of $146.59 was taken from my account on 03/08/09 and unbelievably again $145.88 on 18/08/09 and another 148.04 on 19/08/09. I have never received any extra product from them, and besides the point, I would never agree to a debit from them for anything other than the shipping costs of the original FREE SAMPLE- just pay postage offer anyway. I have called to cancel account, which is in England. I have tried to email them at their email address only to be told by their answering service that the email account has been cancelled. Is that legal? that you cant talk to the company direct? Please help me if you can. I am an ordinary person who cannot afford such outrageous fraudulent charges to my account. Thank you K.Burn

thought i was buying second- hand copies of dvd's. when i complained they were counterfeit copies i was asked "what did i expect for my money?". have also mailed the company [robot@multicards.com] (link: mailto:robot@multicards.com) who take your card details from them but they won't reply.  

This website is adult products, " toys" etc. site that I ordered from and never received the products.  So beware they will tell you via email that it is being processed and it never happens.

An adult website [WWW.HOTSEXYTOYS.COM] (link: http://www.HOTSEXYTOYS.COM) I ordered product from this company and received several email that the order was being processed

by other company Terri's Toys LLC. and about 3 weeks went by the status of the order was still being processed and it never happen. Two orders that I paid for with my credit card and nothing was never  then I tried to contact the company again and no response.