Latest Complaints/Claims

Hi my name is marie...

I found this websit on google i wanted to make more money because im out of a job at the moment it sound really good at the time so i signed up.

A woman rang me the same day whitin the hour as i thought that was great she seemed so nice she went thougth everythink whit me ask if i ever done this kind of work befor i said no she said thats fine you just have to be urself.

She asked me when can i work i said asap but befor i can work i have to pay. I thoght pay for what?? She said for your porfile so you can get some bookings and you will make back much more money it sounded so great so i ask how much. She said there are three packs £458,£378 and £263

I when for the £263 as i could not afford the others thanks god i never when for anythink higher. Then after i choose the £263 she then said i have to pay it into the bank account i said can i pay by card she said no so i never really thougt of anythink she gave me all the bank details went to the bank and paid.

She phoned me while i was in there said she will phone back she then rang me back and said great marie you have a booking on sat at 7 i said wicked. She then ask if i have the receipt from the bank i said yes she asked me for the number on the top of the receipt i give it to her not thinkg of nothink, then said she will ring me back whitin the hour whit all the details.

So i made sure i kept my phone three and i waited she never rang so i waited tell tommrrow till 7 i rang no one anwsered the phone so i was thinking what is going on?? So i when back on the websit and then saw this is a scam i was in such shock! I then sent her an email. She rang me this morning and left a message telling me to ring her i rang her and ask whats going on wheres my money ect...

She try to say she was ringing me but could not get though that is crap ny phone was three and theres nothink wrong whit my phone how come everybody else can get to me. And all the other time she was calling and if she never got though she would leave a message why did she not leave a message then huh?? SUSPECT!!

She gave me my porfile pass word and told me to look at it and what do i think and she going to get me aother booking she said she would ring me back and if i want to talk to het about anythink just send a email. Which i did today and she has not got back.

Please could you help me and get my money back this is not fair and how can she be doing this kind of stuff to people we have bills and stuff to pay cant afford to lose money that i dont have its not on!!

I joined sat Link Services for sky tv insurance in December 2007 agreed to pay £5 per month, had a contract sent to me for this stating this amount.  They took £6.50 per month instead of the £5 that I signed up for in Feb 2009 they took an additional £49.99 from my bank account and have done it again in June 2009.  have tried contacting them on the two numbers that I have 08702 245777 and 08702 244777 and they cannot be contacted line temporarily out of use?  In total they have had £191.98 from my bank account.  Have been looking online and have found this has happened to many people, can I claim this back? if not from you is there another route I can take? was it a scam?

Today 3rd August 2009 I have cancelled my direct debit to them.

Many thanks

Mrs Tanya Hann

01795 890003

Like many of you, I too have been scamed by this company.  I took the advice of one of the other users and phoned 02031 399027 and was able to obtain my TWO account numbers and cancel the accounts. 

The previous user stated, this call centre is not the actual company, but will cancel the accounts and give you a cancellation number. 

This company have to date taken 2 x £3.99 and later 3 x £74.00 from my account.

Really hope this helps, this company must have scamed millions of pounds off other silly people like myself.  Very best of luck.

In June I ordered two items as a free trial offer.  I could not find any reference to continuation of the order anywhere in the information provided and was surprised when I received a second charge on my card on July 13th of the full amount, £146.42.  I then telephoned and canceled all further deliveries.  Then in July 27th another charge of £146.42 was taken from my card.  I immediately telephoned ViV 3 to demand an explanation only to find that neither of the two given telephone lines will work.  Just a continuous droning noise.  Have they closed down the UK operation????   Where is their "Customer Services" department????

signed up for free sample and now find they are taking money from my account which I did not agree to.The phone numbers they give are all saying fault so I cannot get through and there is no reply from the e mail

Charged $290 for 2 bottles of tablets before 30 day free trial offer expired. Have tried several times, unsuccessfully to contact them. Have now cancelled my credit card in order to avoid this company from extracting any more money.

For the first time in over 2 years I was late with a payment to Barclaycard. My outstanding balance is a measly few hundred quid and I've got a late payment charge. Well, fair enough, I should have been more organised.

However, that doesn't mean I have to put up with repeated calls over the weekend from people who would like to 'discuss' the situation. There is no situation. I got a letter advising me on Friday. I'll be paying it on Monday.

I've also cut up the card and I'll be advising them on Monday too.

How things change. Two years ago when I last forgot the payment I got a letter saying 'Perhaps you overlooked your payment...' Friday it said 'You have defaulted on your credit agreement...'

Well, for future reference:

• I refuse to deal with overseas call centres. If they can't call me from the UK they can get stuffed.


• I will never discuss personal stuff like this on the telephone.


• I will not be 'taken through security procedures' on the telephone unless I call them.


• I refuse to have my weekend disrupted (8pm on Sunday would you believe) by anyone I don't know.


• I am heartily sick of organisations like Barclaycard paying huge bonuses to a***holes who dream this kind of crap up.


• If I ever find out who suggested this procedure I will personally insert the card so far up their 'Back orifice' they'll choke on it.

Well done Barclaycard - another satisfied customer...

[50+ Blog] (link: http://www.the50plusclub.co.uk)

i ordered 2 pairs of ugg boots at a discount. they arrived from china not a us store. no return shipping adrress. no one responded to several emails i sent. the boots are not authentic!

I bought a ticket to the concert: they didn't explain aout a refund just said there would not be a show.

LADOR MASON

I contacted this company with regard to a reconditioned engine for my Ford Galaxy 2.0. I was quoted a price £1038+ vat for the engine to be fitted. The car was not driveable at the time, so I got it collected by their independent recovery operator, from my parents address, for a fee of £60. I was told by your company, that the work would be completed in three working days. This is when the nightmare began.............

I received no phone calls from the company, giving me an update as to how the work was going, and found myself having to contact them, to get updates. This, you would think, would be an easy task, but on every occasion that I phoned, I would be told that somebody would phone me back. If only that happened. Instead, I found myself phoning the company day after day, wanting to know the most simplest of answers to my question - HOW IS THE WORK GOING ON MY VEHICLE? The three working days passed and still no update. Over a week later, I receive a call from the company, informing me that the original engine had been removed from the vehicle, and it was now going to cost me an extra £500, due to an unserviceable crankshaft. I am now looking at a total price of £1720 to carry out the work. With no way of proving that the crankshaft was indeed unserviceable, I found myself having to make the difficult decision of whether to go ahead with the work, or stopping it at this point. I was then being told that it would cost me approximately £400 for the labour so far, and the engine would be placed in my boot, if I did not go ahead with the work. I therefore agreed for the work to be done, and tried to phone the company to agree to the work continuing. Again, not a simple task! The same old story of phoning up, being put on hold for ages, and then the same result, etched into my head now ‘I WILL GET SOMEONE TO CALL YOU BACK'. Nobody phoned back and I continued this rollercoaster ride. Eventually after an amazing 5 DAYS, I spoke to a member of staff and explained the situation, and aired my disappointment in the service I was receiving. The response I received was, in my opinion, disgusting. I was told that I was, what the company called, ‘A MESSER' and that I agree a price and try and get it knocked down! This totally shocked me, as my only goal was to tell the company to go ahead with the work. My patience was fast running out! The issue was eventually sorted. I paid the bill over the phone using my credit card and they began carrying out the work. This initial estimate of three working days for completion was already a joke, as I was now told that it would take a week. I remained patient, and awaited an update, and waited, and waited, and waited. Again, the customer service was non-existent. I phoned them on a daily basis and was told the usual ‘I WILL GET SOMEONE TO CALL YOU BACK!!!!' No call was received, and I found this debacle moving onto a second week. I then, amazingly, got an answer to my question, and was told that the work was still ongoing and someone would call me when it was complete. Eventually, I was told, some three weeks after the very first phone call, that the vehicle was ready for collection. I attended the warehouse in Southall and entered the reception area. I noticed a couple In front of me, who were waiting to collect their vehicle. I made conversation with them, and to my horror, they had gone through exactly the same ordeal as myself. They had received the original quote, and what a surprise, were also told that the crankshaft was unserviceable and would cost another £500! I waited patiently behind them, as they waited to collect their vehicle. I heard the member of staff telling the couple that the car was being road tested and would be ready shortly. A short time later, the couple were told that the car was in the compound just down the road. This concerned them and they asked to see it for themselves. I was then seen by the same member of staff, and I was told that my car was also in the compound. I then expected the vehicle to be brought to me, considering I had paid the large sum of money for the work, but no such luck. I had to follow an un-roadworthy 4x4 vehicle down to the compound, and when I asked the male driver a question about my vehicle, he shook his head and told me he had nothing to do with the work carried out on the vehicles. I then realised that the only form of customer service I had received, was the passing of my keys and invoice at the reception. I had nobody going through the work carried out with me, nobody checking that I was satisfied, and no after care service. To top it off, I noticed the couple I had seen earlier in reception, were now shocked at the fact that no work had even been started on their vehicle, and that it was in a worse state now than it was originally. The female was visibly upset, and came up to me, to tell me her findings. She then told me that she would be going to Trading Standards to report this so called ‘Company'. I drove away in my vehicle, still smiling in amazement at what I had just gone through. I began the ‘500' mile running in period from here on - Stay below 50mph and 2500rpm. As this period continued, I had already noticed that the engine was still making a ‘tapping' sound, the exact same sound I had heard from my old engine. I also noticed that the vehicle was not starting first time, and considering I had put a new starter motor in the vehicle, prior to it arriving at the company, I was again surprised. Then the ‘oil leak', which at the time of writing this, is still occurring. I phoned the company and went through the same issues as before. Being passed from pillar to post on the phone, and the elusive - I will get somebody to phone you back response. Eventually, I reported these faults and was told that they would be rectified when I returned for the first service. In relation to the tapping sound from the engine, I was told that when the engine is first put in, your ‘mechanics' use the thinnest of oil, and when it comes to the first service, thicker oil is put in, and the tapping sound will disappear. Ha Ha. I drove the 50 miles from my home address to the warehouse for the first service, which I was told, would take half an hour! I reported the faults mentioned previously on my arrival, and the car was taken into the warehouse for the service etc. One hour passed, two hours passed - and still no update. I decide to take a walk into the warehouse to find my vehicle and see what was happening. I approach the vehicle and see a ‘mechanic' working on it. I ask him how it is going, and he cannot understand me. He cannot speak English. I then see another worker carrying a clipboard, looking very official. I approach him and ask what is going on. He told me that the oil and filter had been changed and they were sorting the other faults out now! Two hours for an oil and filter change?! I return to the reception area and wait. And wait, and wait, and wait. Another unsatisfied customer is present on my arrival. I chat to him and he tells me his harrowing story of events. He was collecting his vehicle after a massive three month wait! He is then told that the vehicle is in the compound and has a flat battery!! Then he is told that the vehicle cannot be located!! Then he is told that the vehicle is on a road test!! He paces up and down in the waiting room, getting more and more agitated and concerned. Eventually he is told that the vehicle is ready and is handed the keys. He is told to collect his vehicle from the compound. He asks the member of staff if they can go with him to the compound, to go through the work carried out but is told that there is nobody available to do that!!Another fine example of the customer service within the company! I walk back to the warehouse at the three hour point. The same male is present with the clipboard, and he tells me that the car starts fine now and they have ‘hopefully' rectified the oil leak, by tightening the rocker cover! Ha Ha. He is holding a bottle of ‘Wynns' Hydraulic Valve Lifter Treatment! The same product that I used on my old engine, before it broke down. I asked him why was he using the treatment on a ‘new reconditioned engine', and his response was this - "There may be a piece of metal in one of the valves when it was drilled out that needs clearing, which may be the cause of the tapping. We will put this in the engine and hopefully it will do the trick. If it doesn't, then bring it back" Ha Ha. Eventually, I pay the £113 for the service and leave the warehouse, again stressed from another ridiculous debacle. The engine is still tapping nicely as I drive away. The following day, I look under the car to check the oil leak had stopped. There it is, another oil patch on the road and oil dripping from the engine - The New Reconditioned Engine! I start the engine, which takes two turns, not the one I was expecting from - The New Starter Motor! The tapping sound from the engine wins me the full house and to top it off, the accelerator cable is laying loose under the bonnet, waiting to melt as it floats on top of the rocker cover! Not only have I got all these faults that have not been rectified but have gained an extra fault through poor workmanship within the company! I get back on the phone and report my findings to the company. ‘James' tells me that he will authorise free recovery for my vehicle to be taken to the warehouse, as I had got a 100 mile round trip to make yet again! This was on the Tuesday, and he tells me to phone back (Yes Phone back!) on Thursday to remind the company to collect my vehicle (REMIND!) I phone back on Thursday, and ‘James' is not available. I speak to ‘Mark' and he has no idea of the free recovery authorised and said he would have to check with the manager ‘Paul'. He tells me that ‘Paul' will phone me back! Ha Ha! No such luck. I have to phone back and then get the same old response "I WILL GET SOMEBODY TO PHONE YOU BACK" Here I am now, still waiting for that elusive phone call to collect my vehicle, still leaking oil, still ‘tapping', still starting second time around and still with a floating accelerator cable! I have been waiting two weeks already and the clock still ticks! I have now paid nearly £1833 for the work, and here I am with a vehicle that is running as bad as it was before ‘THE RECONDITIONED ENGINE' got put in. Ha Ha!

I paid for a mini cruise on 16 July 2009 the sum of £712.10 to Via Voyage from their web site and made the booking by phone and by debit card  I thought everything was fine a UK company as the address was in Hampshire reg office in London and a ABTA no ( ABTA L325X) and a 0800 no, the cruise was booked and the  e tickets received OK 25 July all seemed fine. Then when I checked my bank on Friday 31 July to my horror another unauthorised payment of £712.10 had being taken from my bank account which put me overdrawn also all my monthly payments where due so I had no choice but to transfer funds to my account so these would be paid and raise a claim with my bank for this payment and have my debit card stopped and wait for a new card and all that goes with it  Now this is where things start to really worry me Via -Voyage gives the impression that they are UK travel cruise companies only they are not they are a USA company based in Florida and there UK HQ is a just a private house in Aldershot there e-mails address they give are returned as delivery failures and when you do speak to a person nothing can be done because of the5 hour time difference and its another department and they contact you. Is it leagal that a firm can trade giving its details as in the UK when if fact they are not and how can I get my money back and all my costs !!! from them.

Order Reference: 98515717 / Greetings from lastminute.com

I have spoken to the airline with regard to your query and have been
 advised that the airline will charge £100.00 for the name change and
 lastminute.com administration fee of £45.00.

=================================================

> Dear Mr. Williams,
> Order Reference - 98515717
> Thank you for your email.
>
> I have checked the fare rules
> attached to your booking and found that the flight booking
> is non-refundable. There will be no refund if the booking
> gets cancelled.

=================================================

Basically , I , my error , Put a wrong name into the order and when asked to correct it or cancel it i got these 2 replies from last minute

Taf Williams

=================================================

On 10 July I ordered a free trial of Acai berry and also Life Cleanse at a cost of postage only approx $7.95(AUD)...I received the Acai berry and still waiting for the Life Cleanse...I cancelled by email after realising this was a scam and cancelled my credit card viv3lab has charged my credit card to the tune of almost $300 for a product I have never received and also a bottle of 30 pills that after having them analysed found to contain caffiene only...I am persisting with this to get a refund...$300 is just down right blatant theiving...I will email and call this company everyday if thats what it takes.

Owner of anglers & wranglers bbq co. agreed to return my deposit if I cancelled agreed upon catering services more than 30 days from time of event.  I cancelled on 7/11/08 for an event to be held 08/23/08.  Mr. Humprey said he would return my deposit and then ignored all my request,  ignores all my e-mails and phone calls.  This was a verbal contract so he knows he has the upper hand.  I sent the deposit in as a "save the date" deposit.  He said a written contract would be sent when all plans were confirmed but the responses were less than expected for the event so I cancelled his services to save his company from a long travel for a small group.  He agreed on the phone the date of cancellation that the travel was too far for a small group & would return my deposit.  That was the last time he took my call.

On 7/12/2009, I placed an order through vincentlongo.com for cosmetics.  They e-mailed back an automated response saying that I would receive my item in 7-8 business days, and that I would receive an e-mail when my item was shipped out, with the tracking number. One week later, on Monday 7/20/2009, when I still hadn't received my shipment e-mail, I called them to inquire about my order and when it was going to be shipped.  Interestingly enough, my credit card was already charged back on 7/13/2009.  The call went straight to voicemail, and I left a message stating my name and phone number, and to call me back asap.  When they did not call me back within 24 hours, I called again, and also e-mailed the two e-mail address available for customer service.  I did this on a daily basis until that Thursday, 7/23/2009, when there was still no response from them.  No calls, no e-mails, nothing!!  I finally called my credit card company and placed a dispute, saying that I had not received my item, and that they had still charged my credit card.  I then called/emailed vincentlongo.com, telling them to cancel my order due to the fact that there was no response to my multiple inquiries.  My credit card company said that they were going to investigate this.  Yesterday, 7/31/09, I received an mass e-mail from vincentlongo.com, saying that they apologized for the delay, and the shipment would be made immediately.  I immediately called and e-mailed them, saying that this was absolutely ridiculous, that I had already cancelled my order more than one week ago, and please do not send the order because I was not willing to pay for such bad service. Unbelievable, today, I received another e-mail from them saying that they had shipped the item, and gave me the tracking number.  It was as if they had ignored my past 20 emails/calls!!!  I called my credit card company tonight, and they said they had not heard from them after they had contacted them on 7/24/09.  This transaction is an absolute nightmare from start to now, and it is still not over...the worst part is, is that they refuse to answer any e-mails/phone calls and completely ignore you.

I was checking my mother'sphone bill with AT&T.  The bill was approx. 100.00 and she is a senior citizen. We did use 411 twice that month.  I'm not sure but I think these companies listed; OAN Services, INc. and HOLD Billing Services might have provided getting the numbers we needed.  I have searched the internet and seen alot of websites mentioning the word SCAM and people were signed up for these services without there full knowledge.  I have tried to call the companies; and if you can get through all the recorded selections( unless yo are frustrated and just give up) you finally go around in their circle of messages until a recorded message (surprise!) tells you to call your local phone company!  I will definitely not give up, this is just wrong.

Carolyn Threatte

[artmaker2210@hotmail.com] (link: mailto:artmaker2210@hotmail.com)

I ordered a "free trial" - postage only teeth whitening product called Bright Teeth Pro. The ad stated that you had 5 days to receive it and 5 days to return it without any additional charges if you called them within that period of time. The slip that came with the product said that it was "risk free" and "that you would be billed on the 11th day of your order."

I ordered the product on 07/24/09 and my bank account was charged $89.00 on 08/01/09, which is NOT 11 days. Since I was charged on a Saturday and found that their customer service office is not open on the weekends, I am overdrawn and can do nothing about it. On the internet, when I started digging, I found several complaints similar to mine - with the same company stating that even when they are open they don't answer the phone.

To make a claim through my bank will take a long time for any hope of a refund, which I plan to do, and it takes up my valuable time. Plus I have to come up with money to cover my overdraft.

NOT ONLY MISLEADING BUT FALSE ADVERTISING!

After notifying Farmers Ins to remove my deceased husband's name from our policies I was notified that there would be an increase in premiums.  Farmers stated that the rating is higher on me after losing my husband.  I have excellent credit and no accidents or motor vehicle violations.  I take this as discriminating

I see I am not the only one having so many issues with Castle Rock/SAI/APEX. I initially signed-up with APEX paying $39.99 per month. They sold to SAI and I did not receive their notice so my payments kept going to APEX account from my bill pay bank account.Some months later I receive a bill for over $300.00 and the unfriendly service Reps would not resolve my issue that I have been paying to the original company and if they sold the money should be transferred.My contract amount was $39.99 & I had to pay an additional $2.99 because the company operates in a different State? I was told a Supervisor would call back but I am yet to receive that call. Eventually, I got one decent Rep who took the time to listen and research my issue only to find out they were posting my payments to another customer's account. Name and address completely different!!! I am sure glad I did not have an emergency requiring police dispatch!!! This alarm company is the pits and should be in the Hall of SHAME!!!!

I ordered a free trial of Xanithin3 from this company on 6/15/2009.  I  paid $4.95 for S & H.  I called back on 6/26/2009 to cancel further shipments. My understanding was I had 15 days to try it out.  The phones were not working that day.

On 6/29/2009, I received an order of Xanithin3 in the mail.  I gave it back to the mail carrier as refused.  I called the number listed on the receipt iI printed out and spoke to operator number 186, Jen, who said she would process my refund.

On 6/27/2009, my account was debited $88.55.  I didn't see that until 6/29/2009 after I refused the order.  I called my bank to dispute the charge.  They said it may take up 45 days to resolve.

I called the toll free number on my receipt again to see when to expect my refund.  The person who answered said they do not represent that company any longer and could not help me!  I again called my bank and they said I should receive a form to sign and send back to them and it may take 10 business days to see my refund.  I waited the full 10 days and called my bank again.  This time I was told I should never refuse anything, but that I should return the product and request that it be signed for.  Again, I was told they would be sending me something to sign and get back to them.

Meanwhile, I was charged another $88.55 on 7/27/2009.  I called thwe bank and they said it probably won't go through and I now have two charges in dispute.  On 7/30/2009, I again received another order from Diet Nutrition.  I took the package to my post office and paid $7.99 to have it returned to the address and signed for and a return receipt.

I have no idea which website I ordered from.  That info is not on the receipt I printed out!

Today, 8/1/2009, I received a letter from my bank telling me they can not negate the terms and conditions as disclosed on the web page and my dispute is denied!

This is a total scam and I am unwilling to accept denial by that bank.  I will be changing banks next week as I don't feel they were of any help to me.  They did cancel my debit card on 7/30/2009 and are sending me a new one.  A lot of good that does me at this point!