Latest Complaints/Claims

I see I am not the only one having so many issues with Castle Rock/SAI/APEX. I initially signed-up with APEX paying $39.99 per month. They sold to SAI and I did not receive their notice so my payments kept going to APEX account from my bill pay bank account.Some months later I receive a bill for over $300.00 and the unfriendly service Reps would not resolve my issue that I have been paying to the original company and if they sold the money should be transferred.My contract amount was $39.99 & I had to pay an additional $2.99 because the company operates in a different State? I was told a Supervisor would call back but I am yet to receive that call. Eventually, I got one decent Rep who took the time to listen and research my issue only to find out they were posting my payments to another customer's account. Name and address completely different!!! I am sure glad I did not have an emergency requiring police dispatch!!! This alarm company is the pits and should be in the Hall of SHAME!!!!

I ordered a free trial of Xanithin3 from this company on 6/15/2009.  I  paid $4.95 for S & H.  I called back on 6/26/2009 to cancel further shipments. My understanding was I had 15 days to try it out.  The phones were not working that day.

On 6/29/2009, I received an order of Xanithin3 in the mail.  I gave it back to the mail carrier as refused.  I called the number listed on the receipt iI printed out and spoke to operator number 186, Jen, who said she would process my refund.

On 6/27/2009, my account was debited $88.55.  I didn't see that until 6/29/2009 after I refused the order.  I called my bank to dispute the charge.  They said it may take up 45 days to resolve.

I called the toll free number on my receipt again to see when to expect my refund.  The person who answered said they do not represent that company any longer and could not help me!  I again called my bank and they said I should receive a form to sign and send back to them and it may take 10 business days to see my refund.  I waited the full 10 days and called my bank again.  This time I was told I should never refuse anything, but that I should return the product and request that it be signed for.  Again, I was told they would be sending me something to sign and get back to them.

Meanwhile, I was charged another $88.55 on 7/27/2009.  I called thwe bank and they said it probably won't go through and I now have two charges in dispute.  On 7/30/2009, I again received another order from Diet Nutrition.  I took the package to my post office and paid $7.99 to have it returned to the address and signed for and a return receipt.

I have no idea which website I ordered from.  That info is not on the receipt I printed out!

Today, 8/1/2009, I received a letter from my bank telling me they can not negate the terms and conditions as disclosed on the web page and my dispute is denied!

This is a total scam and I am unwilling to accept denial by that bank.  I will be changing banks next week as I don't feel they were of any help to me.  They did cancel my debit card on 7/30/2009 and are sending me a new one.  A lot of good that does me at this point!

I ordered a pair of Nike Shoz R4 zoom from this discvounted store called www.shoes9.co.uk I always had a slight suspiction as I saw the shoes I wanted down town for £69 reduced from £105. I was gouing to buy them there but as usual they did'nt have my size and they was getting anymore in. I took the name of the trainers and online this shop shoes9.co.uk was the only website to have them. at a price of £49.99 this seened like a bargain. I emailed the store to ask if these were real as they seemed to cheap.  They got back to me as said evrey thing is 100% genuine with a money back promise.

So I orderd them, they took a week to arive  when they arrived I noticed the shoes were from china. They were 100% fake,l I was so angry I emailed the store to give them some S**T. they didn't reply. I sent all Kinds of emails and nothing was ever sent back. theres no contact number & no return Address.

I got straiught on to paypal who I paid withj to get there HELP!!! ( paypal is suppose to Guarentee your goods)  Guarentee my ass.,  Paypal is as helpfull as a wet paper bag!!!  I opened a dispute  where I commuincate with the seller for so may days.  I stated how I go counterfiet goods. The seller said they will look into it, there was no more replies after that.  So I esculatted the claim, this is where paypal looks at the claim and makes a decision. Paypal closed the case right away without even contacting the seller or me by claiming the goods was recieved and the but they don't dispute the merchandise quality.  How is this PAYPAL who claims shopping is safe and goods guarenteed if they take sides with the chinnese person who RIPPED me off and sent Fake goods claiming everything is genuine.  This breaches all trading standards laws and paypal is NO help what so ever.

Shoes9.co.uk really annoys me because I run a website that sells honest products, but shoes9.c0.uk gives online shopping a bad name which can effect other companies.

I run a site called www.Hotdesignerwear.com, we are UK based and I sell goods which are 100% genuine. we sell Designer Sunglkasses, Watches, Clothes all products are bought from officially licensed manufacturers and suppliers.  So for real Oakley, Von Zipper, Jack & Jones, Zoo York & many More discounted Products, please visit us at http://www.hotdesignerwear.com

Order a CD for 1.97 and they charged my account 1.97 on 04/08/2009 and on 04/18/2009 they charged my account for 72.21I had already returned the CD.  My reference number for my refund before they shut down is 050409-265 1347.

I cannot believe that google would let this happen.  There are tons of people that were taken by this scam and I will fight and sue until its resolved.

Please provide me with a number that works to get my refund back

TLG loans assured me they could give me a loan, £199.99 was taken from my account without notice and i had alot of hassle trying to contact the company, i have sent lots of complaint letters and habe still not heard any thing back from them!

I booked my train journey from Weston Super Mare to Brighton via the internet. I arrived at Bristol Temple Meads Station before 1pm. I asked which train went to Reading and I was directed to the appropriate train. When the train pulled away, a voice came over the speaker and announced that internet tickets cannot be used on this service and that anyone using them would have to pay again. The train I was on was the 1.09pm and the train I should have been on was the 1pm. Given that First Great Western have 2 trains leaving Temple Meads for Reading at almost the same time is bound to cause confusion. Also the fact that First great Western announce that internet tickets cannot be used on this service is a clear indication that there has been problems in the past, otherwise they would not make the announcement.

I explained the problem to Steve Robinson (the train manager) when he checked the tickets. He told me that I should have looked for him as soon as I was aware of the problem. I told him that I intended to sort the problem out as soon as the ticket man asked for my ticket. You should also be aware that the reason why I choose the train service instead of the coach service is because I thought it would be less stressful. When I sit on a train I like to be left alone. I don't want the stress of having to find the train manager. Steve Robinson then told me that if I did not pay for a ticket I would have to leave the train at the next stop. The only reason why I paid was because I did not want to get the Police involved and I had along way to travel. However, I feel First Great western company has cheated me. I had to pay an extra £37 which I needed to buy a motor bike in Brighton. The fact that FGW took this money from me, totally ruined my day. I asked Steve Robinson if he would take my drivers license details and we could settle the matter later, but he refused. He told me that if he found anyone else on the train with internet tickets he would give me my money back, but because I was apparently the only one, he seems to be implying that I have been negligent. However, as I have already pointed out, if there was no possibility of confusion, FGW not making the internet announcement over the speaker.

 When I initially wrote to First Great Western's complaints department they said they would compensate me if I provided them with the tickets.I did this and they sent me a letter making excuses.

I will never use their services again.

I ordered free samples totaling under 10 pounds for postage only.  Within 2 weeks they have taken 4 payments from my bank account totalling to 299.50 without consent.  I have contacted my bank but it is a long process to get funds back.

out for a walk in shopping centre approachsd by someone selling a small camcorder for 19 eiros i was interested once you are in the shop they then tell you there is a better model just on the market it is very very hard to get away from these people we ended up paying 558 euros  for a supposed to be camcorder which is nothing more than a still camera when i arrived back in the uk i went on to google  and could find no trace of the model i have they just conmen STAY AWAY

I was ripped off.

New roof installation:

FQR refused to provide me with an estimate or quote to perform a roof repair.  Further, I was forced to sign an open ended contract at the unreasonable rate of $88/hr per person to perform a roof repair, otherwise FQR would not perform the repair or honor the roof warranty.

They charged $1,056 in travel time just to visit the job site (1 vehicle).  Total cost was $4,900 to perform a $750 repair.

BEWARE! BEWARE! BEWARE!

BUYER BEWARD!!!!!

I purchased a 4 year old teacup poodle from Cathy, a breeder in Kentucky for $1000. Cathy was advertising this dog online as a stud that comes with "breeding rights".  When I purchased this dog via the internet Cathy failed to disclose to me that this dog had one testicle (genetic defect), had 5 missing teeth, was not house broken, had joint issues, was abused and she told me that he was a lot younger than he is, SHE BASICALLY SENT ME THE WRONG DOG. I took him to the Vet and the Vet said there is no way he is only 4 years old because in addition to all of the above facts, his eyes were degenerating, which is a sign of a geriatric dog. The vet guessed his age to be between 7-8 years old.

I contacted Cathy and expressed to her that I was extremely upset and that I felt like she scammed me.  I paid $1000 for a geriatric dog with one testicle, is snaggle-toothed, is not house broken and was obviously abused.  I told her I was shipping him back to her at my cost and I expected a refund.  She refused to give me a refund and told me to stop harassing her.  She never commented on the facts, just that we had a contract that stated NO REFUNDS.

I've had this dog for almost a year now and he still cowards down into the floor when you approach him and is still terrified of affection.  I've recently found out that he was also debarked.

This breeder knowningly sold me a dog with several health problems and did not disclose any of them in an effort to get $1000 from a sucker, which turned out to be me.  If there is an organization that polices breeders I'd like to know about it.  

I WAS SCAMMED BY AN UNETHICAL, IMMORAL AND UNTRUTHFUL BREEDER!!!!

BUYER BEWARE!!!!!!!

I checked a perfectly good Eddie Bauer suitcase with Delta in Miami,Fla on 7/26/09, final destination SFO airport in San Francisco. The suitcase arrived damaged. I was informed that any incidental damage to plastic parts  was not covered, my whole suitcase is plastic! After receiving no satisfaction at the airport I phoned 800-325-8224 which was the number for damaged luggage and was given the same run a round abount the airline was not responsile for any damaged luggage.I m totally frustrated with the lack of customer service dealing with Delta airlines,they just don't care! Is there anyone who can help me resolve this situation? I would appreciate any and all advise. Thanks, Art 

Rude arrogant unreliable careless continualy chasing them to come and do any work quoted 13 days now going on 8 weeks horrendous mess, neighbours said garden better before why did I get cowboy builder in, I didnt supposed to be landscape gardeners not at all happy with result

I work outside in hot Phoenix Az sun. Purchased a cooling vest kit thought it would make my job so much more pleasant. After trying the polar products MSolutions cooling vest it was apparent that is really didn't do the job in fact its heavy, cumbersome and holds body heat around the chest. Called company spoke with Mr Graessle who claimed he didn't give refunds. then said if I mailed it back in nice condition he might consider 80%. I carefully wrapped each item: vest, cooling packs, in plastic bags very carefully having taken high quality photos of the item prior to shipment. Once he received return he left a nasty message on my phone telling me the item was in deplorable condition so he wouldn't refund. Problem is... I have pictures to prove this item was sent in immaculate condition!!  will send these photos to whoever would like to see them! Seems this company doesn't stand behind their product. Now why would I send them back to company during July the hottest month of the year in Phx AZ if it really worked?  I have nothing positive to say about Polar Products or the people who run this company!

I have a phone with Metro PCS. My bill every month is NEVER the same and Metro can not explane why? Well now you can not even get a live person on the phone, probably because no one KNOWS anything... I paid my bill,that i got via text message 63.13 on Wed. the 29th, bill was not due until 31st, according to the message. i paid online as I always do. I got my conformation # and the amount was taken from my debt card. OK Friday the 31st, I get another message saying I owe .32. Due the 31st. Well I can not pay the .32 online because there is a 10.00 limit. Can not pay by phone either. And on top of this there would have been a 2.00 charge. Well if I go into the store to pay it there will be a 3.00 charge for paying in the store.  I'm not paying 3.00 charge to pay a .32 cent bill.  Now this is just down right ridiculos. I and want people to know just how Merto rips people off...

In the beginning of June I bought a Nissan from Royal Oaks Chevrolet in Paducah.  First let me state that it was the worst experience I have ever had purchasing a vehicle.  The tactics that were used were almost criminal; however, I am the one who ended up being a criminal. 

Upon purchasing the Nissan, I requested that my license plates be transferred from the trade in to the new vehicle.  The plates were removed from the trade and placed on the Nissan.  I believed and trusted that all was well.  Approximately two weeks later, as I was driving out of town in Illinois, I was stopped in a routine traffic stop.  During which time I was ticketed because the plates were not transferred to the new vehicle.  Convinced this was just some kind of misunderstanding, I contacted Royal Oaks who was very apologetic and stated they would have temporary plates and a check cut for the price of the ticket brought to me at my place of employment.  Over a month goes by, and numerous phone calls and stops by to see them just kept giving me the run around.  Never mind the fact that in Illinois your driver's license is taken as bond on the ticket.

I was able to speak with the general manager and he stated that because I cancelled my extended warranty that somehow that makes him not responsible for the fact that I have a ticket.  He continued to state that since his name wasn't on the ticket he wasn't responsible.  Because I cancelled my extended warranty, it caused him to have to pay a fee, so we were somehow "even".   According to the warranty paperwork, and the phone call I made to the warranty company, I had every right to cancel the policy without being charged. 

I think it is important for people to know that they need to be careful when purchasing a vehicle to make sure all of the paperwork is correct.  Obviously this dealer doesn't care about the people who buy cars there.  So now, I'm stuck with a $75 dollar ticket, no license and a court date... Thanks Royal Oaks.

was quarenteed a price over the phone. When I arrived at the dealership less than an hour later , they made me wait over 3 hours and said the price was 2000 more.

I ordered an IPOD back in 2006 from Overstock.com.  Upon reeipt, I

immediatedly attempted to program the it to music.  However to my surprise it already had music into it as well as not being able to accept any

other programs to its existing format.    I took it to an Apple outlet and they told me it was not an authentic Apple as advertised.  It was a "hybrid" which sold for half the cost of an Apple IPOD.

Shame on you, Stormy Simon, Senior Customer Service Manager. False

advertising is a CRIME!!!

5/16 I received an email from Mark Anderson at D.C Loan Solutions for a loan at 4% simple interest.  I requested a loan of $5,000.00.  After I sent him the $315.00 processing fee, and am told the funds would be in my bank account  the next day.  After thisI am told there is an additional fee of $750.00.  I told Mark Anderson, that he did not disclose this information to me and since I do not have the additional $750.00 I wanted my money to be returned to me.  I am told that this is not possible.  I am then told that he did not know of the additional fees and he would pay $400 of these fees.  I told him that I could only come up with $200 and as soon as I receive my funds, I would send him the remaining $150.00, Mark Anderson agreed to this.  I sent the $200 via Western Union, due to Western Union's fault the money did not arrive.  Mark Anderson claims to be a Roman Catholic Knight and gives a big sob story about nothing.  Anyway, I feel that he did not provide full disclosure of all the terms of the loan, he is responsible for this loan not going through.  I have told him more than once that I want my $315.00 to be refunded and he has told me that my money will not be refunded.  I belive that he is a SCAM and since he will not do the right thing, I hope you can assist me or direct me to the right person/agency that can.  I also would like the world to know about his deceptive and unlawful business practices.

The company keeps charging my credit card when I called and canceled all orders. I refuse any and all shipments from them.

I filed a dispute with my credit card company and will change credit card numbers and whatever it takes.