Comments

Claim title: Scam

[10/11/2009] dave price: I to have been riped off by this so called company ordered free trial of acaiburn and life cleanse never got it ,only got c/c dept for $99.36 then 4 days later another $135 thay change their name from betterdtox to help yourhealth to wellbhealth to health focus and LB Envision net worldwide ltd and trading plantit ltd .i want to cancell all so called contracts with these and all their other companies as of 10/11/09

[29/01/2010] Wes: Hey,

I too came across this companies many websites and later discovered that the general consensus is it's a scam. I ordered my first product on the 18th of January and so far no charges on either of the two I ordered (Absolute Acai + Effective Cleanse).

I read their Terms and Conditions thoroughly and discovered that they charge your credit card for the full product (69 GBP per product) 15 business days after you place the order (not after you receive it in the mail). They say that in order to stop the auto billing you have you call their number +4326822059342. If that number doesn't work, you can also use the one provided in the confirmation email after you placed your order: +442031399027 Both are really quiet, so I had to turn up my phone to hear the menu (could be deliberate).

Anyway, I got a confirmation email a day or so later saying that my order was cancelled and it was within the 15 business day limit so as per their Terms they have no legal right to charge me further than the shipping.

I'd recommend keeping a copy of the Terms and Agreements on your computer in the event they're "no longer accessible" so you have something to give your bank if worst comes to worse.

Claim title: Detox Pills

[12/11/2009] Jean Stirling: I also ordered goods from this company,no realising that I had to cancel within 14 days. When the Invoice/Receipt came with the goods, the company was listed as Trading Planet Ltd, in Bristol. Their phone number is 08082389830, when I saw the charges on my credit card statement, £74.94 per item, I rang the company and cancelled, I have also asked my credit card company to cancel my existing card and issue me with a new one as this company now have my card details and I do not trust them.

[08/12/2009] peter lee: you could try this number 0203 1399 027
good luck

[31/12/2009] Margaret Rhoden: We have just been through the same as every one else, did received the goods, but also managed to get a full refund, though this was only after we had phoned and emailed a number of times. THE EMAIL ADDRESS IS:

support2@globalcustomersupport.net. I think the number we got through on was 0808 238 9830, but the people we spoke to were very unhelpful, arrogant and down right ignorant and wouldn't give their names to boot.

We phoned them on the day we received the goods, as I checked out the company name on the web, fortunately my husband, who ordered them, coped the order receipt, which at least had the company name. As soon as I discovered that they had been scamming people, I called them. They weren't very helpful, but agreed to cancel. I called back again later the same day to confirm the accounts had been cancelled, and was told they had been, they still took two payments from our bank totalling nearly £150.00. After several emails and phone calls, they eventually agreed to cancel and refund. Just checked and they have. We've contacted our bank to confirm we have cancelled and don't have a regular payment agreement with them. I've also emailed them confirming the cancellation number.

Hope this is of help.

[31/12/2009] Margaret Rhoden: Also the name on our statement was Health Focus. Another address for them is P O Box 13579 Linlithgow EH49 9AH.

By the way as the payments were taken in USD, we got the refund back at the prevailing exchange rate, which was higher than when the payments were taken.

[14/01/2010] Aida : I thought I was getting a free trial did not know they would be charging me each month $119. per bottle each month since october and I have only gotten the free trial bottles. the email addresses dont work or ther phone numbers no one picks up. I really dont know what to do and very upset that no one answers me.

[25/01/2010] Hurls: Try this number to abuse - 07 3123 4400 ;(

[26/01/2010] laura: Hi all I went through the same thing and what I found was for canadians call this #1-778-785-0966 for the USA try this# 1-866-949-0138
It is very helpful is you have your order # I know the canada one works not sure about the usa but its worth a try hope I could help.

Claim title: SCAM!!!

[25/11/2009] jean: Only numbers I have are as follows Int. Tel +44 203139 9104, UK Toll Free 08082389830,France Toll Free 0800 919 459, USA/CANADA tOLL fREE 888 338 9943

Claim title: 14 day risk free trial of absolute acaiberry

[20/11/2009] jean: numbers are UK Toll Free 08082389891 or international or 02031399027

[02/01/2010] Lynne Carey: free 14 day trial for acai berry and youth cleanse postage said 95p goods and invoice arrived postage 3.95p statment taken 76.76p and overseas charge of 1.25p for each item. This is a total SCAM and unable to contact anyone have put in hands of bank fraud unit.

Claim title: Money Back!

[28/01/2010] Peter Husfeldt: Ja vad ska man säga,jag hatar detta vet inte hur man ska gå tillväga för att få kontakt med nån som kan hjälpa till att avbeställa man vill ju inte att dom ska dra pengar varje månad. När jag ringde till deras Customer Service 08 52 500 705 fick jag prata med nån engelsk kvinna som jag typ knappt förstod nått av men hon frågade om jag hade några siffror på att jag var kund men d har jag inte skulle tippa att dom siffrorna stod i emailet man fick men d har jag inte kvar,sen gav jag henne min emailadress men den fanns inte heller i deras system så nu vet jag inte vad jag ska göra..
Nu måste jag ta kontakt med min bank å sen spärra mitt visakort...
Tänkte bara fråga hur du har gått till väga?

[29/03/2010] Adde: Hej hur har det gått? mvh adde

Claim title: Dazzle Smile

[05/12/2009] Smantha: Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Claim title: Goods undelivered and no way to contact for cancellation order

[08/12/2009] peter lee: try this number and good luck 0203 1399 027

[29/01/2010] Wes: They say that in order to stop the auto billing you have you call their number +4326822059342. If that number doesn't work, you can also use the one provided in the confirmation email after you placed your order: +442031399027 Both are really quiet, so I had to turn up my phone to hear the menu (could be deliberate).