Comments

Claim title: REFUND for UNAUTHOURISED CC DEBIT

[11/11/2009] William Colavito: Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Claim title: Taken without consent after cancellation confirmed

[07/01/2010] Teresa: Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Claim title: teeth whitening scam

[11/01/2010] MIke Milan: Hello

If there was some confusion about your subscription we honestly didnt mean to inconvenience you in any way  Our goal is not to inconvenience our customers The terms and conditions of our offer are very visible on the order page they are stated on the order page where you confirm your order located directly to the top of where your credit card information was entered There is also a link at the top of the home page that opens up the terms and conditions in a separate window Customer service is our number one priority and we do everything we can to be open with all of our customers Of course mistakes can be made and if you were not aware of our terms and conditions in our site we are happy to offer you a full refund if you return the unused product back to us We have always honored our 30 day guarantee and will continue to do so

You can talk to customer support seven days a week Our U S based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order Simply call us at 888 948 5508 or visit our 24 7 live help at http www dazzlesmilepro com contactus php and we will be happy to walk you through the entire cancellation process

Your satisfaction is our number one concern

Thanks

[25/03/2010] Patty: Contact the BBB and file a claim. You will get your money back because these companies are scam artists.

Good Luck

Claim title: Charged for FREE trial

[07/01/2010] Susan Bader: Hello,

Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us – even if you didn't read the terms or found them confusing.

If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.

Our customer support is available 24 hours a day, seven days a week. You can call us at (8/6/6)-(5/2/8)-(6/2/1/4). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.

We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.

Thank you,