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Company: ecoseal ltd

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Claim title: Bully tactics

[08/08/2010] Very Happy with Ecoseal Ltd: Just to say - I've just had all the windows replaced by ecoseal and I've been very happy with them and the windows. The windows - are a big improvement over my old ones and a lot more secure. Products seems pretty good.

Fitters worked hard and did a good job - and were a pleasant bunch who tidied up after themselves - so no problems there. Painless experience.

The sales staff were also very pleasant. They have just taken on a number of new staff - Laura who I saw - and they were friendly and didn't take that long. Fairly quick process, not overly long. Think the who sales process lasted under an hour and a half - and most of that was myself haggling on the price.

With any double glazing - you have to haggle on the price. Its just the indsustry practice. But to be fair with Ecoseal - their opening price was fairly reasonable, and while the price was haggled down a bit - it wasn't by stupid amounts. So no quotes of £10,000 for a 3 grand job. But haggling on the price is part of the fun!

Their are also CPA registered - so your deposit is insured while you wait for fitting - which is a good thing + they are FENSA registered.

So overall - pretty good. Yes they have cold callers and the sales people are their to make a sale - but its like that in any business.You are expected to negociate on the price - and as long as you do that - they are a good buy

Simon



[08/05/2009] John: Similar story with me. Rep knocked on the door offering a free no obligation quote. I agreed and they sent a salesman round. Salesman got aggressive when I wouldn`t sign up. He rang his boss who was very loud and aggressive on the phone and told him to sit in my home for 4 hours until I signed. Fortunately I`m bigger than the salesman and when I eventually lost patience he took the hint. Best part of it is they were TWICE the price of the next highest quote I had. DO NOT LET THESE PEOPLE THROUGH YOUR DOOR.


[28/07/2009] Doris: Since these comments have been posted, the sales manager and a number of the sales reps have been sacked for using bully tatics at ecoseal limited. I have had numerous windows and doors from this company. They have always done a great job and i know friends of friends who have aslo used them after seeing the work they have done for me.


[16/08/2012] Diane: These people were fitting new windows at our neighbours earlier on in the year and one of the sales people knocked on my door asking about bay window, i agreed to a no obligation quote apointment to be made. Unfortunately our circumstances changed and we cancelled the appointment as we were not going to have the bay window done after all. Since then I have had nothing but nuisance abusive phone calls from them, one time the sales man even said the f word to me I was disgusted and shaking after the phone call feeling harassed and bullied by these people. I have just had another pushy phone call off them! my husband has told them relentless times we are not interested and to leave us alone. Being a stay at home mum with 2 little ones i feel quite intimidated by these people and I wish they would just leave us alone! Stay well clear!!!!!!!!!!!!


[21/10/2009] Karen: I had Ecoseal out and specifically told the caller the night before that i only wanted a no obligation quote. The salesman arrived and I immediately told him we were getting 4 quotes and were not signing up on the night. He then rang his boss and said that he felt like we had wasted his time and could we spare half an hour. We said half an hour was fine. He then measured up and sat in the kitchen writing a quote. He kept asking us if we would let him know of our other quote and we said that was our business and if his was better then we would consider. He gave us the quote and it was quite a lot more than we had previously had so we then let him know of our other quote. He then got on the phone to his boss and was saying "I think we are completely wasting our time with this one, they are more interested in the money to quality etc etc". We then said that he did not know the "quality of any other people and that we thougth his quote was too much for us to afford. We then said that maybe if he stayed we were wasting his time. I then said that I found him quite rude and agressive TBH but with that he said to me "whats up with you bunny, was your grave cold this morning when you got out". I could not believe what i was hearing and with that my husband started to show him the door. My son heard the commotion then and started to head towards the door and then the salesman pushed his way back in and started squaring up to my husband. My 13 year old daughter was hysterical and then he dropped his briefcase and said that he could have both my son and my husband. With that I got the phone and said I would dial the police. He said to call them and with that he went to his car shouting abuse and then drove off. I am now logging a complaint with both the police and trading standards for this. I cannot believe this happened and must say I am still shaking now.


[24/10/2011] geoff: just had a "no obligation quote" from these people. half an hour of frankly being told what we are ordering passed and no mention of measuring up. my partner had made plans as we were told it would be an hour max. when she asked how much longer he would be he became very irate. my partner is now a nervous wreck after creepy, very aggresisve 'sales pitch'. it was almost as if he wasn't going to leave untill we had signed up. DO NOT LET THESE PEOPLE INTO YOUR HOME!!! we feel more like he was looking for things to steal. when we asked him to leave, he became agitated and called his 'boss'. he was also rude so i handed him his phone back. maybe someone should teach their sales staff being talked to like this only makes me want to eject you from my house not give you what little money i earn! to be honest we both feel violated and have checked all our windows and doors, taken his vehicle details and asked our neigbours be extra vigilant. shocking. like the BBC's 'rogue traders' was being filmed in our home.



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Claim title: BULLY SALESMAN

[22/10/2009] Karen: Just to follow up. I have now logged a complaint with trading standards and also informed the police just for notes and no charges are being pressed as I know that no actual crime was committed but I wanted it noting down.

I have also called the company to submit a complaint and the "director" of the company would not listen and abruptly put down the phone. This just goes to show you what type of company they are if they would not even listen to the customers point of view and follow a complaint up. God knows what it would be like complaining if windows had been fitted badly.

I have a complaints ref number with Trading Standards as i fear for the next person and if they get the same salesperson that we had how far would he go. He pushed our door to get back in and actually my daughter could not sleep last night because of comments he made about her window trying to fighten us in that it was not safe and she feared he would be back. This was actually not one of the windows that we were having a quote for either as that one was done some years ago. These types of sales practices need to stop and I for one will do all I can to get this stopped. My advice would be to NEVER USE THIS COMPANY UNLESS YOU ARE DEFINATELY NOT BOTHERED ON PRICE AND READY TO SIGN ON THE NIGHT AND ALSO CERTAINLY NOT HAVING ANY MORE QUOTES AND MOST OF ALL - DO NOT EVER COMPLAIN TO THEM AFTER. YOUR COMMENTS OR COMPLAINTS WILL NOT BE HEARD.



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Claim title: Very Happy

[21/03/2012] Frank: Ecoseal have fitted all my windows and doors and I have had no issues with them. In fact, as they have been one of the best purchases I have made for some time I thought I would tell the world how happy I was. Can you trust them? Definitely!


[21/03/2012] Darren: Ecoseal have just called to my house and the lad who called was so polite I couldn't help but leave a positive review of his conduct. If the rest of this outfit are as professional as him then they won't go far wrong!


[21/03/2012] Simon: [08/08/2010] Very Happy with Ecoseal Ltd: Just to say - I've just had all the windows replaced by ecoseal and I've been very happy with them and the windows. The windows - are a big improvement over my old ones and a lot more secure. Products seems pretty good.

Fitters worked hard and did a good job - and were a pleasant bunch who tidied up after themselves - so no problems there. Painless experience.

The sales staff were also very pleasant. They have just taken on a number of new staff - Laura who I saw - and they were friendly and didn't take that long. Fairly quick process, not overly long. Think the who sales process lasted under an hour and a half - and most of that was myself haggling on the price.

With any double glazing - you have to haggle on the price. Its just the indsustry practice. But to be fair with Ecoseal - their opening price was fairly reasonable, and while the price was haggled down a bit - it wasn't by stupid amounts. So no quotes of £10,000 for a 3 grand job. But haggling on the price is part of the fun!

Their are also CPA registered - so your deposit is insured while you wait for fitting - which is a good thing + they are FENSA registered.

So overall - pretty good. Yes they have cold callers and the sales people are their to make a sale - but its like that in any business.You are expected to negociate on the price - and as long as you do that - they are a good buy

Simon


[21/03/2012] Mrs Howell: I wouldn't normally consider a review but this Company it's Product and it's Staff are absolutely deserving of being so highly recommended. EcoSeal were recommended off a friend who had recently had a rather large Conservatory fitted needless to say it's lovely. They too we're over the moon with the products and after Sales Service. We have had some roof fascia and guttering products, bay window and a most impressive composite front door. The fitters were fantastically professional clean and tidy and left us very happy to have them around again and recommend them for future business. I would advise that we had over 5 Companies around and just wish in retrospect that these guys had come initially. An A1 All Round Company. Happy to recommend and hope this review helps in any way. Mrs & Mrs Howell Newcastle Under Lyme


[21/03/2012] Trevor Clarke: Our replacement windows and front door supplied by Ecoseal are very good quality at a reasonable price and were fitted, quickly, cleanly and at the time agreed. I have to say that the Salesman, the Surveyor, the Installation team and the Remedial fitter were extremely polite, friendly and helpful, especially when the side panels for the door were not made to the originel design and were required to be remade and fitted. This sort of service doesn't exist in a lot of places anymore.


[28/03/2012] Colin: Very Happy


[10/07/2012] mark locke: These positive comments have been written by the company. far too little detail, and BS. Three feedback comments from separate people on the same day? what a coincidence! Sadly this Company seems to be rotten to the core.

One of them, from Frank, strangely enough the same name who called me, asking for payment, even though the jobs not finished.

Absolute con artists. I could not be more displeased with my products, and the service provided.

AVOID AVOID AVOID



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Claim title: Ecoseal Mis-selling

[16/10/2010] Stoke On Trent: EcoSeal- Telephone harassment, rude, obnoxious with 'threatening' undertones. When the 'director' called 'Shane' was told no thanks when phoning on a Friday evening at 8pm he then rang back two more times to tell me that I was rude to him for not wanting to listen to him. If you want to deal with this company then good luck. If he is a 'director', then imagine what the other workers are like.



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