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Company: Britensure

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Claim title: Unauthorised debit from bank card

[01/02/2012] Britensure: Dear Customer,

Please receive our sincere apologies for the inconvenience you have experienced.
If you have any concerns or need our assistance, please email us at support@britensure.co.uk with your name, first name and client ID (if you have it) so that we can do our best to satisfy any request you may have.

Since 2012, we have been trying to improve our customer service and make sure that we can satisfy them our best.

Sincerely,

Britensure Customer Service



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Claim title: money debited from account unauthorised transaction

[01/02/2012] Britensure: Dear Customer,

You probably did not notice in our terms and conditions that when you signed up for our free trial, you also agreed to be enrolled in our monthly program and accepted to be debited every month in exchange of another month supply.

In order for us to help you settle your case, could you please send us an email at support@britensure.co.uk with your name, first name and client ID so that we can locate you in our database and get back to you as soon as possible?

We apologize for any inconvenience this has caused you and would be more than happy to assist you.

Best Regards,

Britensure Customer Service



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Claim title: Britensure unauthorised transaction from my account

[01/02/2012] Britensure: Dear Customer,

Please note that when you signed up for our free trial, you had 14 days to try the product and decide to cancel or not. If you did not cancel, then you would be charged the full amount £69.95, and then be enrolled in our monthly program and be debited every month in exchange of the product.

We apologize for any inconvenience this has caused you and would be more than happy to assist you with your request. Could you please send us an email with your name, first name and client ID so that we can locate you in our database and help you solve your case asap?

Since 2012, we have been trying to improve our customer service and satisfy them our best.

Sincerely,

Britensure Customer Service



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Claim title: Unauthourised payments

[01/02/2012] Britensure: Dear Customer,

Please receive our sincere apologies for the inconvenience you have experienced.
In order for us to assist you, could you please send us an email at support@britensure.co.uk with your name, first name and client ID so that we can help you settle your case asap?

Since 2012, we have been trying to improve our customer service and make sure we satisfy them our best.

Sincerely,

Britensure Customer Service



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Claim title: MONIES TAKEN FRAUDULENTLY

[01/02/2012] Britensure: Dear Customer,

As stated in our terms and conditions, when you signed up for the free trial, you had 14 days to try it and cancel ( to avoid being charged). You also agreed to be enrolled in our monthly program and accepted to be charged every month for each new supply until cancellation from you.

We apologize for any inconvenience this has caused you and would be more than happy to assist you. Please send us an email with your name, first name and client ID at support@britensure.co.uk so that we can locate you in our database and help you settle your case asap.

Since 2012, we have been trying to improve our customer service and satisfy our customers the best we can.

Sincerely,

Britensure Customer Service



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Claim title: unauthorised payment from Britensure after cancellation

[01/02/2012] Britensure: Dear Customer,

Please receive our sincere apologies for the inconvenience you have experienced.
Could you send us an email at support@britensure.co.uk with your name, first name, client ID so that we can locate you in our database and help you settle your case asap?

Since 2012, we have been trying to improve our customer service and satisfy them the best we can.

Sincerely,

Britensure Customer Service



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Claim title: Mr C J Morris

[01/02/2012] Britensure: Dear JC Morris,

On behalf of all the Britensure team, we apologize for any inconvenience this has caused you. Could you please send us an email at support@britensure.co.uk
with your name, first name and customer ID so that we can make sure your membership has been cancelled and help you with your request?

Thanks,

Britensure Customer Service




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Claim title: UNRECIEVED ITEM

[15/02/2012] Britensure: Dear Kim,

We apologize for any inconvenience you may have experienced. Because of high demands of Britensure during the holidays, we have been experiencing some delays with our January orders.

We believe your case has been taken care of by one of our agent that you emailed at support@britensure.co.uk.

However, it it is not the case or if there is anything we can help you with, please contact us at support@britensure.co.uk. One of our agent will gladly assist you.

Best Regards,

Britensure Customer Service


[20/05/2012] Nadine Li: The same no-on answers the phone e-mail do not get delivered and my card was charged several times and no product received what a con


[24/05/2012] Britensure: Dear Nadine,

We believe your case was taken care of by one of our agents.

If you have any other questions/concerns, please do not hesitate to contact us again by email at support@britensure.co.uk.

Sincerely,

Britensure Customer service



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Claim title: product not recieved

[16/02/2012] Britensure Customer Service: Dear Kim,

We are happy we were able to satisfy your request. As explained to you in our email exchange, we are trying our best to improve our customer service.

Remaining at your disposal,

Britensure Customer Service



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Claim title: UNAUTHORIZED PAYMENT

[27/02/2012] Britensure: Dear Customer,

In order for us to assist you, please send us an email at support@britensure.co.uk with your name, first name and customer ID.

As soon as we receive your message, we will respond to you.

Remaining at your disposal,

Britensure Customer Service



[24/05/2012] Britensure: Dear Nadine,

Please send us an email at support@britensure.co.uk so that we can assist you asap.

We sincerely apologize for any inconvenience you may have experience.

Awaiting to hear from you,

Britensure Customer Service


[14/05/2012] Nadine: Yes just found out this is all a scam tried ringing them on the phone over 1 hour with very bad music being played .Thought i would ring the same number from a different phone at the same time got a different message then it just stated that the opening times were 8 till 5 and that they were now closed considering the time was 3pm there should have been someone there I have been conned out of 7 payments of 7.95 and never received a thing but hassle I have contacted trading standards



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Claim title: Money taken out my BANK

[16/03/2012] Britensure Customer Service: Dear Customer,

We apologize for the inconvenience you have experienced. In order for us to assist us, please send us an email to support@britensure.co.uk with your name, first name, customer Id and zip code so that we can locate your account.

As soon as we receive your message, we will shortly get back to you.

Best Regards,

Britensure Customer Service



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Claim title: UNAUTHORISED CHARGE

[26/03/2012] Britensure support: Dear Customer,

Your request was answered by one of our agents today.

Please feel free to email us again to support@britensure.co.uk if you have any other questions or need further assistance.

Best Regards,

Britensure Customer Service



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Claim title: Monies taken without authorisation

[18/04/2012] Britensure Customer Service: Dear Sarah,

We sincere apologize for any inconvenience you may have experienced.
Please contact support@britensure.co.uk if you are unable to reach our Incall customer service phone line, and your inquiry will be taken care of asap.

Thanks and Best Regards,

Britensure Customer Service



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Claim title: unauthorised payments

[01/05/2012] Britensure: Dear Customer,

We sincerely apologize for any inconvenience you may have experienced. In order for us to assist you, could you send us an email at support@britensure.co.uk with your name, first name, customer ID and zip code?

As soon as we receive it, one of our agents will shortly get back to you.

Again we sincerely apologize for the inconvenience and remain at your disposal,

Best Regards,

Britensure Customer Service



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Claim title: toothwhitening trick

[24/05/2012] Britensure: Dear Customer,

Please send us an email to support@britensure.co.uk so that we can assist you asap.

We sincerely apologize for any inconvenience you may have experienced and remain at your disposal,

Britensure Customer service



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Claim title: refund of money

[24/05/2012] Britensure: Dear Customer,

Please email us to support@britensure.co.uk so that we can assist you asap.

We sincerely apologize for any inconvenience you may have experienced and remain at your disposal,

Britensure Customer Service



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