Claim Details
Company: | smilebright |
Type: | Health and beauty |
Country: | United States |
City: | DEMOINS |
Postcode: | 50321 |
Address: | 3600 ARMY POST ROAD |
Claim title: | Unauthorised Deductions |
Claim value: | $199.66AUD |
Incident Date: | 14&21 December 2009 |
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I gave authority to deduct $1.86USD for a tooth whitening sample to be deducted from my Visa Card.
The ordered sample was sent from Australia. The amount deducted so far has been $199.66AUD. The sample has been returned by mail.
I herewith cancel any and all credit card authorities that you may have to deduct money from my Visa credit card. The authority that you have was obtained by trickery and deception. The amount that was deducted was not authorized neither was any authority given for continued deductions.
I have made complaints to my banking institution and with Visa. Your authority to use Credit Card deductions will be cancelled due to the number of complaints they have received from Australia alone.
You are to repay the amount of $199.66 AUD minus the $1.86, (oh lets be generous $2.00 ) to my visa card that you have on file.
I have also made complaints in USA and Canada. I have send you notice via email and now via this email service, to make it plain that any further deductions will be illegal.
I look forward to you complying expeditiously.
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Comments
[28/01/2010] andrea lentz : Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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