Health and beauty
3600 ARMY POST ROAD
14 Days Free
November 13, 2009
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I was induced to sign up for a free 15 day trial of a tooth whitener by a paid web ad. What it did not say was that the product is a 30 day supply. Presumably you try it out for two weeks and then return the remainder. Worse, I was placed on an automatic monthly renewal.
The charges on my VISA were wellbhealth 8667967336 52.87 USD, ultifreshwlll 8669485508 12.86 USD, Smilebright 866-5947850 86.93 USD and Whiteteeth 866-9893774 48.23 USD.
I was able to cancel the subscription by calling 1-866-989-2686, a number given to me by VISA. Customer service was polite and cancelling was not difficult. Unfortunately, VISA cannot do anything about the order as the company operates "just" within the law. The return policy is 30 days so they will not return the first VISA charge.
Moral: If you are asked for a VISA number for shipping, don't.
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[19/01/2010] Andrew: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
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