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I ordered a bottle of Acai Berry on 12/02/09 charging the cost of $86.93 to my credit card. After taking the product each day as directed, I saw no results. On 12/14/09 I received a second bottle of the product in the mail even though I did not authorize the company to send me additional products. I called the company and they told me they would take my name off their automatic shipping list and refund my money if I returned the new bottle. The person took my email address and said they would email me instructions on how to return the product. Several days went by without receiving any instructions, so I mailed the bottle back to the address of the company that was on the return address label on the box I received the product in. It's been over two weeks since I sent the product back to the company, and my credit account still has not been credited for the $86.93 they owe me.
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[25/01/2010] Steve Benoit: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.Â Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
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