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Claim Details

Company:

smilebright

Type:

Health and beauty

Country:

United States

City:

DEMOINS

Postcode:

50321

Address:

3600 ARMY POST ROAD


Claim title:

charges after canceling

Claim value:

86.93

Incident Date:

12/6/2009


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ordered FREE whitner for 1.95 was accidentally sent to wrong address did not receive for almost a month when i told them i did not get in time for trial and not to send any more i was cancelling she said it was ok and to return unused product now when i find a charge and called they said i had to use a tracking number or there was nothing he could do i asked to speak with a supervisor several times and he kept refusing and finally hung up on me. I also found a charge for a sup worldfit
for 24.75 a company i think is part of this scam as i never ordered anything else at that time





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Comments

[20/01/2010] Andrew: Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,




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