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Claim Details




Weight loss


United States




Claim title:

Unauthorised Card Charges

Claim value:


Incident Date:

Dec 09-Jan 2010

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Back in October I got a free trial of Acai Berry weightloss tablets, all I had to do was pay p+p which i paid with my debit card. A week later a box of tablets with nothing other than a despatch no arrived. At the start of Dec £56 was taken out of my bank account by MAXFORCE, then another amount of £15 under the name WORLDFIT,I contacted my bank about these unauthorised payments and again in Dec and January similar amounts came out of my account of which the bank has recovered £114. they have told me to contact the company to cancel the charges and get a refund, but their details have disappeared as quick as my money.Needless to say no more tablets have been received from this company. I need the money back urgently and cant afford to be scammed by shysters like this

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[28/01/2010] Steve Benoit: Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,


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