Health and beauty
3600 ARMY POST ROAD
Took my Money
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I made a order with Smilebright to get teeth whiting product. Before recieving the product I decided I didn't want it anymore. So I called and canceled the trail before anything came in the mail. Once I did recieve something in the mail from them. I immediently wrote RETURN TO SENDER all over the package and dropped it in the box at my post office. But now I have a charge on my account for $86.93 for a product that I do not have. Since I did not pay to have the product returned to them with a tracking number. They are insisting that I did not return the product. This is bull and I should not have to pay for something I dont have. People that are around me everyday could tell you. My teeth are NOT white
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[28/01/2010] Angela Parmely: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
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