I purchased an apple ipod nearly 2 years ago and paid for extended warranty to Comet's where i bought the ipod.  On 28.1.09 it broke down and on 29.1.09 i took it back to the store, where, I thought they would replace the item.  They said that it would have to be repaired.  I received a customer repair document which said my product would be ready to collect on 18.2.09 and if not ready they would contact me.  In spite of many phone calls i am informed that the repair was not completed.  Today, 2/03/2009 Comet informed me that they had been advised by the repairer the ipod needed a new hard drive and didn't know how long before it would be returned - how long does it take to find out the problem!.  Comet do not seem to be interested in giving good service or they would tell the repairers that they will loose customers if they continue to give bad service.  I still have not received my ipod and nor any date for its return.