I was somewhat nonplussed to learn that despite the fact that my wife paid them, via WH Smith, £111 for this activity day for my birthday I am no longer entitled to it, because I unwittingly did not realise that there was an expiry date on it. This company is so inflexible - or maybe going bust?. I notice that they feature pretty highly on various complaints sites on the web as well, which does kind of prove my point. I think it is perfectly reasonable for me to expect either a refund or to participate in the activity that has been bought for me and have asked perhaps they re-examine the decision as I see this activity is still available on the website and they have been holding my money for some time now at no cost. I have little doubt that should I refer this back to WH Smith where this was purchased from, that they will refer me back to you. If we cannot resolve this - and I have no idea whether you are still their current supplier- I will be writing a formal letter of complaint to their MD and Purchasing Director and also informing Essex CC TSOs of your actions. I will be interested to see where they go from here.....