activity superstore, po box 123, saffron walden, essex,
Activity Superstore expired activity
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I was somewhat nonplussed to learn that despite the fact that my wife paid them, via WH Smith, £111 for this activity day for my birthday I am no longer entitled to it, because I unwittingly did not realise that there was an expiry date on it. This company is so inflexible - or maybe going bust?. I notice that they feature pretty highly on various complaints sites on the web as well, which does kind of prove my point. I think it is perfectly reasonable for me to expect either a refund or to participate in the activity that has been bought for me and have asked perhaps they re-examine the decision as I see this activity is still available on the website and they have been holding my money for some time now at no cost. I have little doubt that should I refer this back to WH Smith where this was purchased from, that they will refer me back to you. If we cannot resolve this - and I have no idea whether you are still their current supplier- I will be writing a formal letter of complaint to their MD and Purchasing Director and also informing Essex CC TSOs of your actions. I will be interested to see where they go from here.....
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[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore and for the delay in responding to this post which we have only just become aware of. Unfortunately our vouchers do only last for a certain length of time, which is why the expiry date is printed on the voucher, an customers usually have between 9 months and a year to redeem their experience. If you would like to forward your contact details and any information you have about your voucher to this address: email@example.com then I will look into the situation and get back to you as soon as possible to confirm our position in this particular case.
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