I purchased ugg boots online, from a website called Shoes-shop.biz. They had really good deals. I purchased the boots for 83GBP. However when my statement came i was charged 93GBP. I took no notice because I thought it was just a little extra change and provided  was happy with the boots it was fine. Then I realised that  the boots were actually faulty. I emailed the company, and they asked me to send them pictures to confirm this. I did so, and the company accepted they were faulty but offered me dicounts in the future etc. I said no, and demanded I have a full refund, including shipping charges for me to send it back to them, and they agreed and gave me their address and the name of the person I should send it to. I emailed them on the 12/02/2009 and they asked me to give them my address s they can check to see if they have recieved the boots and that was the last I heard from them. Since then I have sent several emails and heard nothing back from them. I don't know what more to do.