activity superstore, po box 123, saffron walden, essex,
Appauling Customer Services
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I purchased a voucher from activity superstore through Argos around a year ago for my partners birthday present. He sent off the information around September last year and we never received back the booking form, I called to complain and was told that one voucher that was sent out got lost in the post which must have been ours and he would send another out straight away, however I was worried that by time it eventually came through that it would have run out, the gentleman we spoke to said that he would extend it and we could book it before January. We again never received through the form, I called back to complain again and still have never received our form through to book the experience that I paid £170 for must still be lost in the post!! I called again to make a final complaint and was told that I should email my complaint and if I felt necessary could request for a refund. now that i have emailed my complaint asking for a refund as i felt that they had messed us around for 6 months and was not being delivered the product i had paid for! i then recieved through a confirmation of extension on the voucher!! but i feel now that we would probably never recieve the booking form through and do not want to waste another 6 months trying to. i do not wish to partake any further with this company! having expressed my opinions via another email i recieved one back telling me that if i really wanted to escalate the issue further that i would have to now express so in writing to somebody else in the company! how many different ways are there to complain!! next i will be told i will have to go their in person! its getting ridiculous the amount of different people i am having to go through to get my voice heard!! warning to others do not get involved with this company because if something goes wrong you are likely never to see your money again!!!!
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[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore and for the delay in responding to this post which we have only just become aware of. If you would like to forward your contact details and any information you have about your voucher to this address: firstname.lastname@example.org then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.
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