Gas / Electricity
An expensive lesson learned!
Settle this claim!
Use the form below to settle this complaint
There are no photos for this complaint
There are no files for this complaint
When I got through to an agent, she offered me Home Care and during the course of conversation, I listened the options and decided on Home Care 200. After listening to the jargon and sales pitch, I thought it was a good deal at £16 per month. Unfortunately I must have misunderstood and had agreed to the breakdown AND home care and now I have been asked for £27 per month. It's all legal of course, they have checked the phone call and of course they are in the clear.
The engineer replaced the return valve and cleaned a seal, that alone would have been the £156 one off breakdown call out. That was ok, he did come out the same day as I phoned, no complaints on the response. He then proceeded to give the boiler a service, I hadn't asked for that but it was part of the Home Care agreement. The dirt was hoovered from inside the boiler (that counts as a service and for that you need to be Corgi registered!!) My radiators were also checked - the engineer felt them and yes they were heating! I take it you also need to be Corgi registered to check the radiators as they are part of the CH system!
I phoned to check the monthly payment figure as I was expecting it to be £16 instead of the £27. however I was told in no uncertain terms that was what I had agreed to. I asked to cancel the home care agreement (within 7 days option) but no I had had work done since agreeing so it would cost me at least £200 to cancel the agreement + the cost of the work already completed. Apparently had the engineer come out in the first place, I would not have been accepted for Home Care - the boiler needs to be working for that and mine wasn't.
He did however mention I needed a new boiler.........................
I wish I had taken more time to check sites like this, I've learned a very expensive lesson and I just hope that others will think twice before falling for this con as I did.
If you know someone who has been ripped off, please log in and send a message
There are no comments
Please log in before you add a new comment
Not a member yet? Click here »
Forgot password? Click here »