i'd been on line doing a survey a few days before, then on the 14th may i got a phone call from john lee saying i'd won a free makeover for up to five people.i was 40 the following week and my best friend was 60 the week before so i thought it would make a nice day out for us both. so i paid the deposit of £99.98 to pay for us both, they said it would be refunded on the day so long as we turned up. they gave me a date for mon 31st of may which i told them i couldnt make as i was on holiday, john lee gave me a number and said when the calls finished phone your friend to arrange the date then phone back on 02089623500 to change the date at the studio. i rang my friend straight away and she said she didnt want to go as it wasnt her thing. so i phoned the number i was given within ten minutes of the call, and it went straight to an answer phone. i left a message to phone me explaining i needed a refund because i cant even drive so i couldnt even get there myself. i live in west yorkshire and the studios in london. my husband went mad, i emailed them explaining this and asked for a refund on about six occasions, ive tried phoning over and over again and everytime it goes to a answer machine. i phoned mastercard who put in a dispute for me but unfortunatley they said its up to me to contact the studio. i tried and guess what they've changed thier number, i've e-mailed them again but to no avail. i would advise anyone contacted by SAPHIRE STUDIOS TO STAY WELL AWAY i wish i had