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Claim Details

Company:

whostore.co.uk

Type:

Internet shopping

Country:

United Kingdom

City:

Postcode:

Address:


Claim title:

ONLY GOT ONE ISSUE; REFUSED DESERVED REFUND.

Claim value:

47$

Incident Date:

7/25/10

Mature Content:

no


Settle


Photos included:

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Files included:

There are no files for this complaint





I subscribed in mid March. It took me two months and several emails just to get my first issue, and then I never received another. I received my one issue in mid May, and by July 25th nothing else had arrived. I demanded on July 25th that I be issued a refund for the 11 issues left on my subscription.

They insisted they had sent 4 issues total, and only gave me a partial refund. When I told them that I would pursue this matter if they didn't do the right thing, they accused me of blackmail. Then they blocked my email so i could have no further contact with them.

Copied from my email in full:



"Paul,

We will not be blackmailed on something that has already been resolved. The correct refund amount has already been returned to you based on what has already been sent – a breakdown of which we already sent you.

I will this morning be contacting econsumer.gov and will be providing them with the tracking numbers for the issues we have sent you.

We will not be responding to any more of you emails as the matter is resolved."

The next email I sent received this:
"System Notification - *blocked sender*"

They took forever to respond in the beginning, and ended up ripping me off for 50 bucks.
I will never buy from them again.


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Comments

[01/08/2010] WhoStore: Despite being sent all the issues to date, the customer was still given a refund, minus the issues that we have tracked proof for, therefore the total refund given was correct.

The customer then proceeded to spam us threatening to post negative feedback unless we refunded the remaining amount.

As a result of the constant spamming, the customers email address was blocked from the mailserver.

We checked with econsumer.gov, explained the situation, and were told that we did exactly the right thing, and had refudned slightly more than was necessery.



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