Quality Food Online/DSM Media
Quality Foods, Unit 3, Red Marsh Industrial Estate, Holly Road, Thornton Cleveleys, Lancashire
Mis-sold advertising contract
08th October 2010
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We are feeling very annoyed at the mis-selling of a 2 year contract for advertising in a takeaway menu with quality food online / DSM Media...
A salesman visited our home in July 2010 and told us - no fee for advert artwork - all included as part of the service, and we told the salesman at the time of signing up we would supply our own artwork - he was happy with that.
He said artwork would remain the same unless we sent through a new file in time for a reprint, we were informed the menus would be printed within 6 weeks of us agreeing our advert.
The payment would be in 4 equal payments that we could spread out over the two years as we were a start up company with no budget for advertising - we really stressed this part to him before agreeing to advertise. The first payment had to be made by cheque there and then to secure our advert and its placing in the menu - he really put the pressure on at this point!
We then signed up to advertising in the menu for 2 years - believing all points we had raised were part of this contract and noted on a sheet he had. Also as part of the advertising deal we would get a voucher for Â£8.00 a week to spend at the restaurant.
Now it seems there is an artwork charge even though we had been informed there wasnâ€™t and we had agreed we would supply our own file anyway.
Just had an invoice for an amount MUCH higher than we were expecting for our final payment for the two years. so I emailed them to change it back to the agreed amount - but they said we must pay the artwork set up charge.
We had no chance to read the contract and only saw it to sign it before he left. We believed that what the salesman was telling us was correct - he basically told us what we wanted to hear to make us sign. We were pushed to sign up straight away to get the 'deal' he was offering us. (no chance to take paperwork away to look through at our leisure before agreeing to advertise).
3 months on still no confirmation of when the advert/menu will be printed - and turns out it may never happen at all if the restaurant pull out, even though we have now made 3 of the 4 payments.
The contract also in the small print stated payments for the remaining 3 amounts after the deposit/1st payment must be made over the next 3 months, not what we had been sold at all - we have struggled to pay these and feel very let down that we were basically lied to - to make us sign up there and then! Part of us agreeing to do it was that we would have plenty of time to pay - the business was being set up as mark was made redundant - we made it very clear we were unsure about signing up as money was very tight.
No sign of the gift vouchers, and we were sold the fact they could be 'rolled over' so you could spend Â£16 every other week, but it now looks like you can't do that either! And that you also can't use them for takeaway meals and the restaurant may not even honour them - total con!
We cannot make the extra large payment to cover the artwork charge and feel unwilling to do so as we did our own artwork! - very mislead about the whole thing!
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[26/10/2010] CHERYLANN: hi yes i agree that they mis sold the advertising agreement i am having the same problem and everything you said is exactly the same i have done a search and they have been named and shamed in many internet forums.
[12/04/2012] Joe Bloggs: DSM Media
Our dealings with this company have been much the same as everyone else in this thread, Iâ€™m afraid.
Below is some information that is available on the net, as it may help you to cancel the agreements, by actually getting to speak to someone . I was informed by Amanda Beaver that it was company policy not to put anyone through when you try to complain. Her Managers name is Lynda Williams.
We did say that we were going to take them to court, but they did not seem that bothered by this. They would still not put us through to anyone so that we could discuss the various issues that everyone seems to have when dealing with this company.
Companies House status: Active
Registration Date: 25/08/2000
Registration Number: 04060612
Type: Private Limited with share capital
Accounts filed on: 26/08/2011
For period to: 31/08/2010
SIC classification code: 7440
SIC classification: ADVERTISING
Cash at Bank : Â£26,576
Cash at bank and 'in hand' is the bank balance for DSM MEDIA LIMITED at the end date of the period the accounts were for.
Net Worth : Â£-79,645
A companyâ€™s Net Worth is calculated as Shareholders Funds minus Intangible Assets. Â£-79,645 is from the accounts filed in 2010
Mr Darren Street has 8 company director or secretary appointments.
Short name - Darren Street
Director ID : 907161360
Month/Year of Birth: 11/1967
(For security reasons we only show Month/Year)
Unit 3 Holly Road Redmarsh Industrial Estate
Previous Company Names
QUALITY FOOD ON LINE LTD
Changed 26 May 05
UNIT 3 HOLLY ROAD
REDMARSH INDUSTRIAL ESTATE
CLEVELEYS FY5 4HH
Changed 08 Aug 07
286 FLEETWOOD ROAD SOUTH
LANCASHIRE FY5 5EF
Changed 26 Apr 02
112-114 WHITEGATE DRIVE
LANCASHIRE FY3 9XH
Changed 23 Jan 01
Current address - Address
We have informed trading standards about them and if enough people complain, they will have to take action and strike the Directors off. This way they will not be allowed to be Directors for a while, but they just put the company into their wives names, I expect.
Good luck to anyone that ever deals with this company, but I would strongly advise everyone to steer well clear of them!!!
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