29 January 2009
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On January 29 a sales rep from SupaGlazing came to my home and gave me a quote for a conservatory. I wasn't entirely sure about placing an order but was told I had 7days to cancel if I changed my mind, so i went ahead and paid £1.000 deposit by credit card. However the following day I did have second thoughts so I rang the company and cacelled. I got called back twice with a reduced offer, but i declined.
When I received my credit card statement on Feb18 I was very upset to see the £1.000 i had paid to SupaGlazing had not been refunded. I rang SupaGlazing and spoke to a Mrs Jones (director) who told me I would have to pay expenses.
I then sought advice from Consumer Direct. They informed me i was entitled to my full deposit back and that i should have been given written cancelation rights,and failure to provtde these rights is an offence,which means the contract is not enforceble.
My credit card company are now dealing with this dispute, and I have sent letters to SupaGlazing asking them to refund the £1.000. The only responce ive had from them is an invvoice for £249.99. Apparently this is for the Sales Rep fees, and if i don't pay they will issue me with a Court Summons.
I wrote back saying that when i was given a quote for a conservatory, i was led to believe it was free,it does stste this in the yellow pages advert. I told them i do not intend to pay these expenses and i will not be bullied or threatened into doing so.
I think the public should be made aware about this company, and i do wonder how many other people SupaGlazing have forced into buying their goods
I only asked for a quote but ended up with a load of hassle, £1.000 on my credit card and a bill for £249 99.
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[13/11/2009] MICHAEL : MAKING A PHONE CALL DOES NOT STAND LEGALLY YOU HAVE TO PUT IT IN WRITING. I HAVE BOUGHT WINDOWS AND DOORS FROM SUPAGLAZING AND I HAVE BEEN VERY HAPPY THE SALES MEN ARE NO PRESSURE THIS IS THE PRICE THIS IS THE PRODUCT. THE WORKMEN ARE FAST POLITE AND CLEAN UP AFTER THEMSELVES AND I GOT A TEN YEAR GAURANTEE FOR A GOOD PRICE.
[03/08/2010] michael: The customer took four weeks to put it in writing. But we have paid her all her money back and there was no bill. I thought that this sight was about truth not fiction.
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