Claim Details
Company: | MobilityPass aka Iberpass |
Type: | Internet service |
Country: | Spain |
City: | |
Postcode: | |
Address: |
Claim title: | Prepay ripoff |
Claim value: | $100 |
Incident Date: | 20/03/09 |
Mature Content: | no |
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Files included:
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Used MobilityPass global roaming internet service to connect to internet in my German hotel room. The typical charge is $0.20 /minute plus a connection charge. Didn't notice in the small print that the connection charge on this occasion was $44.00 per use! I used the service twice and was charged over $90.00 for about 1 hour on the internet.
Company uses prepay plan with auto top up. They grabbed another $100 from me before I noticed and won't refund the balance
Comments
[24/03/2009] George: I had the same problem with other IPASS provider while connecting to Swisscom. They charged me 44.00 USD for a connection of 10 minutes. This is an abusive charge from Swisscom, if I knew I would have bought access from the hotel desk.
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