activity superstore, po box 123, saffron walden, essex,
rally rush voucher
18th march 2009
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i bought a rally rush experience for my boyfriend for his birthday and we were late activating the voucher so the company asked us for £15 late booking fee which i paid. i sent a cheque off registered post and after a few weeks of not hearing anything i phoned them and they said they had not received my cheque. i then sent off another cheque and proceeded to make a booking over the phone for seaton ross on 18th march. on turning up at the venue having both of us taking days off work, we were told that no such booking had been made and were told that nothing could be done. i contacted the activity superstore only to be told that that date and venue hadnt been arranged and infact the venue had been arranged for northamptonshire!! why would we go there when we live in North Yorkshire? to cap it all the manager emily atkinson told me that i would have to pay £25 more to re-book. i am furious. the rally rush man told us that this happened all the time and in fact some people travel from scotland only to be told that the booking hasnt been made. this is disgraceful and i am going to go down as many channels as possible in order to claim some recompense for this ridiculous situation. at the moment i have lost my voucher money, 2 late payment fees, have been treated very unfairly, been accused of lying and my boyfriend still has no birthday present from last june. i have been in contact with trading standards who are very interested in this case
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[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore and for the delay in responding to this post which we have only just become aware of. If you would like to forward your contact details and any information you have about your voucher to this address: firstname.lastname@example.org then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.
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