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Claim Details

Company:

POST OFFICE

Type:

Mail delivery

Country:

United Kingdom

City:

MIDDLESBROUGH

Postcode:

TS1 2NR

Address:

17-19 CENTRE MALL CLEVELAND CENTRE MIDDLESBROUGH


Claim title:

Postal Order Refund

Claim value:

£90.00

Incident Date:

8/11/09


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I purchased a postal order for the sum of £90.00 made payable to te DVLA, Swansea to return my driving license on the 8/11/09. After waiting some time and not hearing anything from the DVLA, I called DVLA customer services team only to be told that they had sent back the postal order to me and given the amount of time since they posted it, can only assume that it has been "lost in the post" therefore I would need to carry out an investigation by completing a P58 form and sending this into the Post Office! My ongoing argument with the DVLA is that they had received the postal order from me securely as I sent this by 'signed for' service as the postal order was for a considerable amount of money. (it arrived at it;s destination) It has since been "lost" by them (the sender) and therefore should be THEIR responsibility to trace the "lost" letter and postal order. I have contacted the Post Office (the branch where I purchsed the postal order) who say they cannot do anything immediately, even though I have the receipt and that I would need to write a letter explaining the situation to The Post Office Claims dept in Chesterfield! I am not getting ANYWHERE here and would welcome ANY advice on HOW to be refunded my £90.00 for a postal order which I didn't even lose! At this stage I have no driving license, no funds to pay AGAIN for one, and no way of getting a refund for a postal order which was "LOST" by the DVLA!...Please HELP!





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