Claim Details
Company: | NutraScience |
Type: | Acai Berry products & suppliers |
Country: | United Kingdom |
City: | Sheffield |
Postcode: | N/A |
Address: | N/A |
Claim title: | Recurring Transaction |
Claim value: | £112.50 |
Incident Date: | 17/01/12 |
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I saw advertised on facebook a weight loss trial for only £2.49, so i thought i would give it a try. However, i suddenly realised that a lot of money had disappeared from my account. When i went through my bank statment i saw i had two transaction go through, both from nutrascience. One for £37.50 and the other for £75, i looked this up on their website and it stated that this will be a recurring transaction from my account every month. I am unable to get in contact with them and i've tried to stop these transaction via my bank but they are just sending me a form to fill in but they can't guarantee it will stop the transactions. I can't afford these payments and its just one big scam for a worthless product. Please Help!!!!
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Comments
[23/01/2012] Suzi: Can you cancel your debit card and then next time they try and take a payment it will be rejected?
[25/01/2012] Evelyn: I RECEIVED AN EMAIL ABOUT NUTRASCIENCE AND DECIDED TO GIVE IT A TRY. THEY ONLY ASKED FOR £2.99 FOR EACH OF THE 2 PRODUCTS. I DID NOT SEE ANYTHING TO SAY YOU HAD TO CANCEL WITHIN 14 DAYS. ON THE 14TH DECEMBER, 11 I WAS CHARGED £75.00. THAT WAS FOLLOWED BY ANOTHER CHARGE OF £75.00 AFTER A SECOND BATCH OF THIS STUFF ARRIVED.
I PHONED ONLY TO BE TOLD THAT I HAD NOT CANCELLED MY FIRST ORDER. I SAID I DID NOT KNOW I HAD TO. I TOLD THE LADY TO CANCEL AND NOT SEND ANY MORE.
ANOTHER BATCH HAS ARRIVED YESTERDAY AND ON LOOKING AT MY CREDIT CHARGE I HAVE BEEN CHARGED A TOTAL OF £229.50. I NOW HAVE 3 UNOPENED BATCHES OF THIS PRODUCT AS I HAVE BEEN PRESCRIBED VERY STRONG MEDICATION AND AM AFRAID IT WILL CONFLICT. I HAVE TRIED PHONING THEIR NUMBER WHICH SOUNDS AMERICAN BUT THEN A LOT OF THESE SCAMS HAVE PEOPLE WITH THIS KIND OF ACCENT. THERE IS JUST A SILLY RECORDING MACHINE IN OPERATION OFFERING A DISCOUNT ON FUTURE ORDERS.
I HAVE CONTACTED MY CREDIT CARD PROVIDER WHO ARE AWARE OF THIS SCAM BUT THEY CANNOT DO ANYTHING TO STOP FUTURE PAYMENTS BEING TAKEN OUT AS I GAVE MY CREDIT CARD NO. TO THIS PERSON IN THE FIRST PLACE. THEY SUGGEST EMAILING THEM ASKING THAT NO FURTHER PRODUCTS BE SENT AND ASK FOR A REFUND. IF THEY DO NOT RESPOND I AM TO SEND A COPY OF THE EMAIL AND A SEPARATE LETTER WITH THE TRANSACTION DETAILS TAKEN FROM MY CREDIT CARD TO MY CREDIT CARD PROVIDER.
I AM 75 YEARS OLD AND DISABLED AND HAVE TOLD NUTRASCIENCE THAT IN MY EMAIL BUT I HAVE A FEELING IT WILL NOT MAKE ANY DIFFERENCE.
MY HUSBAND HAS SUGGESTED I CANCEL MY CREDIT CARD BUT THEN I AM AFRAID TO DO THIS RIGHT AWAY AS THEY MIGHT (NOT) CREDIT THIS MONEY BACK.
I HAVE ALSO TOLD THEM I WILL CONTACT TRADING STANDARDS ABOUT THIS SCAM. I WILL POST AGAIN IF I GET ANY FURTHER INFORMATION.
WHAT I DO NOT UNDERSTAND IS THAT I HAVE ONLY RECEIVED 3 LOTS OF THIS PRODUCT. THE FIRST ONE WAS ONLY TO BE CHARGED AT £2.99 EACH FOR THE 2 ITEMS BUT I HAVE BEEN CHARGED THE FULL AMOUNT FOR THE 3 LOTS I HAVE RECEIVED.
[10/02/2012] MissV: I got sucked in to this too and they have taken £200 from me, I think I'm screwed on the first payment but hoping to get a refund for the second by return the items unused, you need to return within 30 days of them dispatching though, there is an email address on their website, they did reply within 24 hours with return address etc. Feel a right idiot, should have known it was a scam, never imagined they would take so much money from me!! I cancelled my card to stop any further payments, you could also report it stolen if they are not co-operative!! Maybe try selling on ebay for anything you can't return, recoup some of the money. Good luck!!
[19/02/2012] Nietskaya: I was scammed in the same way everyone else was. I returned the product recorded delivery and demanded a refund. They tried to tell e I had signed and agreed to 'clearly displayed' terms and conditions. I said that it wasn't 'clearly displayed' and that as they had the product back I would take them to court if they didn't refund in full. I received my refund 2 days later
Please share this information
The return address is on the website but its not easy to find. If you have the delivery order note it will be on there also.
I hope this helps
[12/03/2012] GeorgieB: This company sent and charged me for more products after I cancelled. Due to their mistake they sent me a pre-paid envelope with a different returns address on it. I feel I should share this info with other people because this company is disgusting.
Pure Slim
Unit 2 Watchmoor Trade Centre
Watchmoor Road
Camberley
GU15 3AJ
After Googling "Pure Slim Camberley" this telephone number comes up: 01276 682013. I don't know how old it is and I've not had the need to phone them, but for anyone out there it might be worth a go.
[15/03/2012] Amanda: I saw the advert for NUTRASCIENCE the free trial and thought i would give it ago. to discover that £75 pounds has been taken from my account. i have had no emails to say the 14 days was up or that they would be taking the payment on that date. as i would of cancelled straight away.
i was 3 days over the 14 and have been told i was charged the £75. I rang to be told it was my fault. and in fact its not a free trail at all as the items you receive cost £75.
[20/04/2012] alison marsh: Just wanted to comment on Nutrascience the free trial. I sent for the free trial on the 5th April 2012. Because i was waiting for my new bank card to come my best friend offered to pay for the postage which was £4.98 for the 2 trails. Today she came round and told me that £112.50had been take out her account from Nutrascience. I found the leaflets that came with the tablets and got a telephone number which we rang and got through to somebody. They tried to say that the 14 days(by 1day)had gone and the money would not be returned. We had some heated words and they finally said they would but £75 back into my friends account.My friend has cancelled her card and we are waiting to see if they keep their word. The phone number is for the customer services 08447451722. Hope this is helpful to you all.
[06/05/2012] Lisa C: omg I have just discovered this scam on my bank account. i have cancelled my card and will be reporting this to the fraud office at the bank. has anyone received a refund and if so can you tell me how you went about it. my husband is on long term sick and i cannot afford to lose this money - shame on Womens health magazine for promoting this product. please please can anyone help me????
[23/05/2012] sue davies: I am starting a facebook group just "Nutrascience/ Proaction has stolen off us!!!!!" join today lets get more added to this group I am very annoyed about this as I have had £239 taken from my account
[23/05/2012] Sam: This NutraScience company are not only thieves but also their pills damages your health, my friend has a liver problem now, and his doctor told him to stop taking that MaxTrim crap. But as my friend said he trusted the gaurdian, bbc who had an advert on their site!? So now who should we complain against the bbc, the gardian or NutraScience. When would the hypocrites stop ripping British people especially in this hard time where the country is going into double res-session and probably into depression! And the worst thing about the system that the poor innocent people who where ripped by those greedy firms would be black listed for being ripped!
My friend had the same complain as the rest said in addition the terms and conditions at the time he bought the product where not displayed but now it exist before few days! I know no one will get their money back because the system is designed to rip people in a deviated way. The wort unethical and anti humane act is to take advantage of desperate people who needs solution for their problems, this is exactly raping. I know by now this nurtaScience had made millions so it would be easy for them to shot judges mouth in this country, or what nutrascience can do is to claim they are bank ropped,
[23/05/2012] Sam: This NutraScience company are not only thieves but also their pills damages your health, my friend has a liver problem now, and his doctor told him to stop taking that MaxTrim crap. But as my friend said he trusted the gaurdian, bbc who had an advert on their site!? So now who should we complain against the bbc, the gardian or NutraScience. When would the hypocrites stop ripping British people especially in this hard time where the country is going into double res-session and probably into depression! And the worst thing about the system that the poor innocent people who where ripped by those greedy firms would be black listed for being ripped!
My friend had the same complain as the rest said in addition the terms and conditions at the time he bought the product where not displayed but now it exist before few days! I know no one will get their money back because the system is designed to rip people in a deviated way. The wort unethical and anti humane act is to take advantage of desperate people who needs solution for their problems, this is exactly raping. I know by now this nurtaScience had made millions so it would be easy for them to shot judges mouth in this country, or what nutrascience can do is to claim they are bankropped,and no one can do anything! I believe this a huge crime especially in this crucial moment that the country is going through, its a big betrayal to the nation and the country, there is no justice because simply who can pay for a lawyer to stand in front of giants gangsters. As if CAV will do anything hehehe.
Stop being greedy and stop ripping innocent people for the sake of greedy bankers and firms and corrupted companies.
[01/06/2012] Gj Pearson: Totally agree with you
[08/06/2012] natalie: I have just had money taken from my bank from these thieves amd i phoned my bank up and told them i did not authorize the money to come out.They are now starting a fraud investigation on the company and are paying the money back into my account. Cancelle the card that you gave for the postage and packing and they will no longer be able to take the money from your account.
[11/06/2012] Deb: I have cancelled a day before the 14 day trial and sent back what I haven't used so all within their terms and conditions.Have also informed my credit card company not to let them take any more money as I have not authorised it. So we will wait and see what happens... watch this space.
[25/06/2012] Dr. Michael Martin-Smith, retired GP: My partner suffered a similar experience on June 6 when she was milked of £75 +£37.50 in the same way. The Pills, of course were junk! She was advised by her Bank to email Nutrascience- using the contact info from her order- to demand her money back. Being less than 28 days since her deal, they are obliged and according to her Bank, Santander, likely to do this to avoid jeopardising their own operation. Apparently they keep the interest accrued by this fraudulent cash, and, if challenged, merely refund the original but keep the Interest
BOTTOM LINE- do not buy ANY cheap pills on line- especially slimming Pills, as NO slimming tablets actually work without eventual weight increase!
[09/07/2012] Maxine: Please tell your story to watchdog online. Maybe if we all do that Watchdog will take up our plight to stop these fraudulent companies.
[24/07/2012] CATHERINE: This also happend to me and something needs to be done about this company as I believe that they are scamming people with a product that does not work.
[02/08/2012] milly210: I have just payed the money for the free trial and now to find all these comments I am worried a lot . I have emailed them and got an automatic reply saying I need to have the ticket number ready for replys and that they will reply within 72hours
[31/08/2012] Hannahbowgen: IM be ripped of by Nutrascience who said that i could purchase a trial weight lose pill priced at £2.49 with no commitment at all now i getting billed for for £37.50 and i keep getting the pills which i did not ask for it commitment and can u please help me sort things out
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