I have paid for the course of both categories (C and C + E )£2099 in August. Few days later I had a phone call from them and the guy named Patrick has offered me a job of ADR driver for £42000 if I will have ADR licence. It was very interesting offer but I said that at this moment I have not got enough money for it but in the future I will go for it. Even I said to him I can not pay for it yet he has debited my wife´s account for deposit £300(I have paid part of money from her account) without mine or her permission. When I asked him for refund he said he will ring me but when he did so he asked me to pay outstanding balance. Between that time I was waiting for lessons for category C but they still had some excuses. Later I found out they have not got their own instructors only they keep contacting independent ones. I lost my patience, rang them and asked them for refund but this time for all money I paid them. I rang them many many times. Only from time to time someone picked the phone up but with no result. Once I spoke to manager and she said that I do not need to send any cancellation letter, just need to go to bank and asked them for dispute or charge back form and they will send me refund. But I was lucky only in Barclays Bank. They have asked me few questions, I have told them that fast track sill has not delivered any course to me and bank helped me to get all my money back I paid through them. But in HSBC Bank I did not have so much fortune. They have asked me for cancellation documents and cancellation policy from fast track. I rang them to get these but it was very difficult to speak to someone as they do not answer the phone. Even if they answered I was told they will send me these document as registered mail so I should have it very shortly. It was before Christmas and I still have not got documents or money. I try to ring them almost every day, they do not answer the phone or e-mails. It is hopeless.
I have contacted also Citizens Advice Bureau and was adviced to send them letter and give them few more days for answer. If they do not reply CAB will help me to take this matter further.
This is the worst service I have ever met with, probably the worst driving agency I could ever contacted. Avoid them as much as possible....
And hopefully this complain will not be removed as many others from this site untill I get my money back.