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finance facility




United Kingdom




L35 1WA


P.O Box 215

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I made aplications form with quickquid and wonga for a payday which i got accept and pay me the money .then all of differnet loan company started to call me asking me if i want a personal loan i said nooo to all of them.four weeks later i got my weekly payroll £500, later on i wentto get some money out as i just lost my grandad back home(congo rdc) i was about to send my share so i went to my bank and i find out 265 pounds has been taken out of my account,i phoned my bank i told me that loan company including finance facility has taken money from me.i didnt who they were i went on the intenet an search they number.i called them asking for the reason why they have taken money out of my account when i have never made application wuth them nor sign any agreement at all , i was so suprise how rudely i was asked by one of their customer service, she told me that i had to wait 6 months before i can get my refunded and she hang up.i call again the same things happen. All loan company has refunds my money apart from finance facility I have now take it to ombudsman coz am
Not going let my hard earn money go to waste.

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[03/02/2013] Sarah : Did you get your money back? This company is a poor excuse con in a nice way

[07/02/2013] Charmaine: I have recently had a problem with this company. I was mislead and in when trying to make a complaint on 5 occasions your SALES team refused to allow me to speak to a manager not only this was VERY rude! I was asked for card details when asked what this was for I was told to verify I am who I say am, no less than 50p will be taken from my account and reimbursed, i rang back and asked again and it was confirmed it was to verify who I am. So I procceeded, I later reviewed your website which I wish I had done previously. People are complaining that £69.95 is take 3-5 weeks after this date !! I have in fact read you T&C's where it states 'We charge a fee of £69.95 for providing our Personal Service to you for acting as your Exclusive Personal Finance Broker, this exclusivity lasts for a period of six months from the date of your application with us. We specify the fee as part of our communications with you. To clarify this, our fee is taken once your application for a Loan has been accepted by one or more of our Lenders, this from our approved Bank of Lenders.' Not once during the COMMUNICATIONS after 3 times of asking was I told about this £69.95 charge. I was only accepted via your own company TFF a guarantor loan, which is unacceptable as I do not have a guarantoor, Same with Norton Finance who DECLINED. Therefore I have not used your service, I am within my 14 days, and I do not agree to this money being taken from my account for service which is far worse than appauling. I have contacted the office of fair trading explained the situation, every call made to your department was recorded , and not once was i told a bout this fee, I was told you have not yet breached your verbal contract but if that £69.95 is taken you will be, and I will be making a furthur complaint. I have also contacted my bank, and they said if ANY payment is taken from my account they will contacting the Fraud department. I hope you have taken note and make sure no money is debited from my account !!


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