Claim Details
Company: | clinic el menzah |
Type: | Cosmetic procedures |
Country: | Tunisia |
City: | tunis |
Postcode: | 1082 |
Address: | 1, Rue Apollo XI Cité Mahrajene |
Claim title: | MUTILATION & INFECTION GUARANTEED |
Claim value: | 4000.00 |
Incident Date: | 10/03/09 & 05/06/09 |
Mature Content: | no |
Photos included:
There are no photos for this complaint
Files included:
There are no files for this complaint
i had breast surgery in march this yr and the results were awful and so not expected,after a lot of emails and me being on the phone with them all very distressed they agreed to redo the surgery as i wanted in the 1st place.
i was left to go hungry and dehydrate while in the clinic itself,i had no bathroom and was basically isolated in a room with broken lights and fleas-yes i had lots of bites and they were def not the resident midgies(sp).also during the operation,my underwear was removed and ive not seen it since.so who knows what they did while i was asleep.
i have photos of my wounds and the room i had and medications ive had,also professional opinions of others as to what has happened.
on return to the uk,my wound burst open due to infection and ive been on the highest antibiotics avail as well as pain meds and sleeping aids,ive been completely house/bed bound,can only go out in a taxi-not walk or bus,i cant go shopping or do anything that involves lifting heavier than a coffee cup.the infection spread to my system,resulting in vommitting,flu like symptoms,high temp,lots of pus and blood resulting in me being admitted to hospital via ambulance and now under the care of my nurse and a specialist breast surgeon,who i hope will do thier very best to help me recover.
ive been so stressed and depressed,i cant sleep,always weepy and feel like ive been mutilated while they have pleasure.
they dont reply to emails and if you call them they just fob you off to get you off the phone,im still waiting on replies from wks ago.
at the moment to date,im out of pocket very close to the £4000 mark and costs are still rising,as if i need to go any where i have to use a taxi.
here are a few things from my list of issues while there
no bathroom-just toilet and sink-was told single occupancy rooms dont have full bathroom-not true as i used single room shower
broken lights above beds
broken lights above door
no fridge
1 clean towel has to last the entire stay at clinic
bedding was changed morning after surgery-and thats it for entire stay
no toilet paper readily avail
all food has lemon slices/juice on it-when told every meal/every day,im allergic
when food taken away due to lemon-its not replaced,you go without
have rash on both legs and left arm
have bites on both legs,arms,face,hands-similar to flea bites-not mossy bites(as have those too)
not allowed to come out of your room,incase you meet other english people
certain staff nice till they get your money-then turn arrogant
website says staff are bi-lingual.....a very few are and only when suits them
you have to ask them to wash thier hands before they tend to your wounds
i had to wash my hair in little sink-directly under the tap in toilet
Comments
[25/06/2009] annemarie: i am at this clinic right now when i am commenting on these claims. the day before my operation i was in the clinic and read these claims and was really afraid. but....... there are thousands of people operated in el menzah and these are the only claims. my impression first of all was very good of this clinic. very kind staff, clean rooms, good food. even too much food, my first meal was baked patatoes, omelette, soup, salad and fresh fruit. i have a private room with flatscreen television and a bed that can be adjusted any way i want. i have wireless internet. this clinic is even better than where i am from: belgium. before the operation they needed a medical history, blood tests and they did a echo of my breast. very thourough examination before surgery. although this is an disturbing claim i was really feeling comfortable in this clinic. i had my operation the next morning: a very professional operating theatre, with at least 6 people, plastic surgeon, anesthesist, general surgeon and 3 operation nurses. i felt that i was in good hands. after my operation and back in my roon i had to pee at least 15 times because of all the fluids, i had also lipo for my face, every time when i called the nurse they were there within 30 seconds, they asked if everything was oke, got a shot against the pain and i was nausea also got a shot against that. the staff and nurses is extremely professional. after the operation i got clean sheets on my bed, in fact every morning and clean hospital shirt. they checked upon me every time, my bloodpressure, i got several shots for bloodclothing, they checked my temperature and cleaned the wounds. i am happy that I did this operation i have beautifull breasts and a flat tummy. my face is a bit swollen, but that is normal. i think that a positive reaction is in place about this great hospital.
[26/06/2009] mutilated & sad: did they pay you to write this? or were you one of the lucky ones to get a surgeon who is properly qualified to carry out your proceedures?
sorry but your 1 good experience with them will be shadowed by the fact that so many people are mutilated and butchered
[26/05/2010] Sabrina Monaghan: Having read the above comments about El menzah Clinic in Tunisia, l'm begining to wonder if l have been to the same clinic as the above patients,my experience at the clinic and the results that l have seem to be at total odds with the above stories.The first time l went to El Menzah was in July 2008,Dr Djmel carried out face-lift and also eye bag reduction, the results are natural and very youthful
[26/05/2010] Sabrina Monaghan: I returned to El Menzah on March 17th 2010 for a tummy-tuck again the staff were attentive and proffesional, the results in such a short time are excellent, in fact i'm so impressed that i have just returned from a trip to the clinic with a friend , she also wanted a full face -lift, and has arrived back in England a very happy lady, she is so impressed with the care and support she was given at the clinic
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