I put the claim in in jan then again each month till I got a response. however pacel force sent the form to my UK address and I live here in Bornep . So my father sent the form by post , Like all the mail he has sent here from the UK in the last two years, Its never got here. to kotakinabalu borneo malaysia.  I have loads of e mails and no replies but one. Still no claim I phoned and they said the claim was lost in the archives. So it was to be sorted out, They came back with an e mail saying I should have filled out the form. in 30 days.  I have e mailed again and again woth only and auto reply. I lost my diving spars kit water tight box and diving mask and flask. All broken . Oh not to forget the most impotent part the chinese plate 

its now 9 months and still no claim. I even sent photographs of the damage ask asked.