Claim Details
Company: | viv3lab Ltd |
Type: | Health and beauty |
Country: | United Kingdom |
City: | west lothian |
Postcode: | EH497YH |
Address: | Unit 5 Mill Rd, Linithgow, west lothian |
Claim title: | Robbers at work |
Claim value: | £150 so far |
Incident Date: | 17/7/09 |
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I signed up for a free trial of acai berry tablets and had to give my bank details to pay for postage.
Unknown to me in small print( very small print) it said if I did not want to carry on receiving these tablets and paying for them I had to cancel by phone or email. As soon as I realised I emailed and phoned within the 14 days period (July 27th) They didn't cancel so I spoke to Barbara Lyndon +44 203 139 9027 on the 10th and was promised my money back (especially as I hadn't received any products) within 15 working days, the first arrived 22 days later. The latest ones today! So I again rang and spoke to Rory she once again promised me a refund and when I said that I thought it was a scam and that \i would call the police she hung up on me.
I have so far been debited £3.72 for the trial, the on the 4th August £72.40 and another £74.72 on the 18th. My bankers Lloyds TSB don't seem able or willing to stop these payments in spite of them being invalid under the terms and conditions of these companies trading conditions. They say one payment per month until cancelled.
There are literally hundreds of these scams reported against viv 3 labs and its other trading names on the internet.
Lloyds TSB say that they are obliged to pay (visa debit card) despite the fact that the website said FOC and then monthly, not 2 payment in 12 days and the prospect of even more arriving soon which they tell me they can't stop!
The web site is shown below
[http://www.acaiberry-lifecleanse.com/index.php?keyword=GUKS_Acaipure] (link: http://www.acaiberry-lifecleanse.com/index.php?keyword=GUKS_Acaipure)
Any thoughts would be appreciated.
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Comments
[07/10/2009] amanda-jayne: Hello there, I am in the same boat after sending for the free sample of Acai berry and lifecleanse from the facebook site.
My order was processed ok and two payments for £3.69 were taken, then the "pills" arrived three weeks later.
They didn't work so I forgot all about it.
Then I received three more bottles of Acai berry !
When my bank account statement arrived I noticed four amounts of £82.95 had been taken from my account two weeks apart, I rang my bank (Alliance and Leicester)who told me they couldn't do anything for me, not even by cancelling my card would it do any good, as my order came from America this was legal!
they could take money from my account. I didn't read the terms and conditions but I am sure they are wrong. I tried phoning the number 08082389891, but it rang and rang till it cut me off, I rang back again it did the same.
I tried emailing the company but the emails bounced back.
I have tried writing to Watchdog in the UK but they are really busy so cannot include this item seems they didn't quite get enough money from us mugs this time round.
All I can say is I will never try anything free again, there is always a catch.
I no longer go onto the facebook site, and would like to ask if anyone else out there can help me nail these robbers, someone out there knows who they are, I just hope they can sleep at night knowing they are ripping people off!!
[13/10/2009] jan: I sympathise. I experienced a similar problem with a company called 'Melaleuca'. Lloyds was completely unhelpful and said there was absolutely nothing I could do to stop payments being taken from my account, as I had given Melaleuca my payment details. Although I had cancelled my order in writing, Melaleuca denied receiving my correspondence and continued to debit my account. Lloyds said that, even were I to cancel my card, it wouldn't make any difference.
[29/01/2010] gerry irvine: My son has has suffered the same (he;s 15) got much the same info from bank as you-I would suggest that you tell bank the either halt any future payments or you will cancel your account (this costs the branches money) and they dont like that-seemingly cancelling your card is not suffice, they can still withdraw funds.(they banks dont even know how they do it, but they do!!!) The only way to stop if for good is cancelling the account, not the cards
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