Claim Details
Company: | HealthScience? |
Type: | Health and beauty |
Country: | United Kingdom |
City: | Bristol |
Postcode: | BS32 8AX |
Address: | Ordman House, 31 Arden Close, Bradley Stoke, Bristol, BS32 8AX |
Claim title: | unathourized debit from my account |
Claim value: | £ 152 |
Incident Date: | 19th and 26th august |
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I saw on internet acaibery weight loss program, on their website they have shown free trial in which a customer has to pay £4.99 shipping charges, Which I paid on 31st july. On 19th august they deducted £76 from my account without my permission. Then again 26th of august 2009 they took £ 76 again from my account. I received the second delivery on 1st september, 2009. Their were no terms and conditions listed on the site of the company. The company is now saying that as you dont returned us back the item within 15 days so thats the reason we have deducted £152 from your account. This is defenitely a geniune scam, and i want my atleast last payment of £76 to be refunded.
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Comments
Small Claims Reply:
[03/09/2009] SMALL CLAIMS - HEALTH SCIENCE BRISTOL - WWW.SMALLCLAIMS.UK.COM & CYTT ARE NOW WORKING TOGETHER ON CONSUMER COMPLAINTS :
.
Thank you for posting your complaint on CYTT. As part of our commitment to help individuals I have posted the following reply
SMALL CLAIMS says
Could you please provide the full name of the website you used.
I will then investigate this further.
Contact me through my website Small Claims (your link is below) and quote CYTT 4674
Regards
Tony
Small Claims
www.smallclaims.uk.com
[02/10/2009] Duncan Heather: http://www.acai-cleanse-combo.info
[02/10/2009] Duncan Heather: They are using multiple web sites
http://www.healthspark.co.uk/
http://www.acai-cleanse-combo.info/index.php?keyword=gs_Life-cleanse
http://www.acaiberryexclusive.com/frontend/join/terms/site/4313
[03/10/2009] Patricia Barnes: I am having the same problem with them.
I wouldn't mind as much if the stuff actually worked.
[03/10/2009] Paul Gibbs: I also have been in receipt of pills and invoice as severla other complainants on this web site / service. I shall be requesting refunds and send the pills back, unopened.
[05/10/2009] Denise: Advert on MSN
So far they've taken over £230
[07/10/2009] Rick Faulkner: My wife ordered from HealthScience? in August as well, and now we are in the process of trying to cancel our account. TD Visa gave us the phone number to call, 1:30 am Canadian time, to cancel. Hope it works. You have to get the employee's name and contact number to start the process. If they bill you after the cancellation date, then the Visa people will step in. You have to mail the products back tracked, so you know they received it, then there is no excuse for a refund.
[22/10/2009] Sara Scott: Same thing. Have just received two bottles of detox pills that I have not ordered. I tried them out as a sample a few months back and now they have sent them to me again - this time at full price and unrequested! What do I do?
Date received them: 21/10/09
[03/11/2009] julie : Hi,
I'm from France.
I'm abused by them too.
Actually 6 payments unauthorized on my account have been made by them.
I changed my credit card 3 weeks ago, opposing payment on it, but I discovered 3 others today!
Has someone of you found the solution to stop this claim ?
[17/11/2009] Kerryn Tolhurst: As with all the people noted above, I am having the same problem with this company - I have 2 - 3 unauthorised payments from my account. Changed my credit card, opposing payment to these - bank (Mastecard) not being very helpful in stopping this fraudulent company. I need to stop them - I cannot afford these pills which do not work. Received another 2 bottles of pills - I do not want them - they don't seem to take refunds or want detox pills returned. I cannot afford to pay continually for something I did not authorise. I need this sorted. Please help get my payments refunded and stop the fraud.
[17/11/2009] Fiona Heaton: I have looked for a website for this company as I did not keep a note of it at the time. If it is any help at all I picked up the advertisement via my hotmail account, maybe they can help with the web address?
[11/12/2009] derrick: Health Science is not based at 31 Arden Close Bristol. This address has been used without the homeowners permission. The address has been hijacked. I live at 31 Arden Close and we are NOT involved in the sale of diet pills. We are victims too. We have been visited by the relevant authorities, interviewed and cleared of involvement in this scam. The company sending out the pills and accepting letters and returns is at PO Box 13579, Unit 5 mill Road Industrial Estate, Linlithgow EH49 9AH Scotland. They are NOT taking the money. Any letters or packets sent to the Bristol address are being redirected to Linlithgow, and would be better sent direct to Linlithgow. I believe there is a call centre, which can effect a cancellation of the orders, which operates during UK office hours.
Try looking at www.tlcinvestigations.co.uk. This is a site set up by a victim in an attempt to help others.
[30/01/2011] Margaret Arnott: I was also scammed for Acai/Hoodia £75 I have cancelled my card and the bank told me Its in their terms and conditions and I can do nothing. It seems to be a company called csu8.com working under different names.
support@acai.com Phone 0800520 0449. good luck.
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