Barry Folgers Inc
Hollywood, FL. 33020
Settle this claim!
Use the form below to settle this complaint
There are no photos for this complaint
There are no files for this complaint
It started when a popop appeared on my laptop talking about some berry I put in my email and phone number for this free trial. Then when they asked for my Credit card information I exited the site and chose not to get the berry. The next day a sale rep called me saying she could give me this great deal of a cleanser and berry for 29.95 and that I could cancel within the month. I agreed since she insisted that she was on it and loves it. (not to mention she's the only person form this company that sounds American). I then logged on to my bank statement the next day and say a pending charge of 89.85. I immediately called and asked to cancel everything and receive a refund. Later that week I received a refund for 89.85; BUT the actual charges on my Credit card were two charges one of 90.75 and another of 30.25 both on 8/30/2009. I was upset that they had apparently charged my card twice. Now mine you I canceled the day after the lady on the phone gave me the scam speech of how wonderful this berry was going to be. There was never a shipment of any products and I was told that my credit card information was destroyed. I then proceed to call the support numbers both are useless. (18669926556 & 18669490138) I call they pull up my account say yes you account is no longer active and you were refunded 89.85 which then I explain to them that there is an additional charge of 30.25 on my account that needs to refunded. They then say they can't find that charge on my account and that they would need to see the credit card statement so I fax them the statement on 9/3/2009. The representative tells me the manager will look at this and call me back within 48 hours. No call back were made I had to call everyday and ask about it and the same response is given the supervisor is busy if you hold they can help you so I hold no luck. It gets better I was on hold trying to get the refund and another sales rep calls me trying to sell more of the magical berry; I let him have it telling him how long i have been on hold and how awful the company is. I'm in college I don't have time to waste with this company they need to refund the money that's final. It's stealing if they don't. I am currently on 9/10/2009 still on hold when I call them for a magical supervisor that never picks up the phone. and a manger that was suppose to call me back after going over my cc statement
I just don't know what to do I never thought people could just steal form me and not be held accountalbe. Not to metion they are wasting my minutes cell phones aren't cheap!
If you know someone who has been ripped off, please log in and send a message
There are no comments
Please log in before you add a new comment
Not a member yet? Click here »
Forgot password? Click here »