Claim Details
Company: | activity superstore |
Type: | Entertainment |
Country: | United Kingdom |
City: | saffron walden |
Postcode: | CB10 1XX |
Address: | activity superstore, po box 123, saffron walden, essex, |
Claim title: | novelty week end brake |
Claim value: | £97.99 |
Incident Date: | 28/08/2009 |
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i bought a novelty week end for my husbands 60 th birthday, he filled in form to get regestered for the week end, had to ring up 5 weeks later has to what was happening,they said they had not recieved the form, they told us to send photo copys of reciept and what was in the pack what i had bought from agos, to no answer from them the srcond time after many emails and telphone calls,we then went to argos to find out what we had to do to get intouch, argos phoned them to say we are regestered and we would recieve the date we could go on the weekend novelty week end, they said we would recieve it berore 19th october to no avale we have not had or heard anything at all, so we just want our money back and a bit of compansation for all this hassle my wife is very upset because it ws sopposed to be a surprice for my 60th which will not come round again.
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Comments
[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore and for the delay in responding to this post which we have only just become aware of. If you would like to forward your contact details and any information you have about your voucher to this address: customerreview@activitysuperstore.com then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.
[05/05/2012] Fed Up: Don't get too excited about the fact that you've had a reply from these sharks on here. It's the standard company bullcrap post and you will not get anywhere. Believe me you won't.
You'll go to a lot of trouble sending them all the facts then they'll fob you off with their "Terms and Conditions" and how you unfortunately lost out. Not their fault of course!
They can then show their higher ups how well they handled all of the complaints on this site and justify the way they do business by "proving" everyone but them was at fault.
If you're the next person to get any money out of them you'll be the first!!
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