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Ripped off? Bad service ?

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Claim Details

Company:

NATIONWIDE AUTO CENTRE

Type:

Service / Repairs

Country:

United Kingdom

City:

SOLIHULL

Postcode:

B92 7RN

Address:

210 ILFORD LANE, ILFORD, ESSEX, IG1 2LW


Claim title:

SUPPOSED CAR SERVICE AND MOT, AND EXHAUST REPLACEMENT

Claim value:

£887.48

Incident Date:

26/09/2008

Mature Content:

no


Settle


Photos included:

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OTHER THAN NEEDING AN EXHAUST REPLACEMENT MOT AND SERVICE MY VEHICLE WAS FULLY DRIVEABLE AND IN FULL WORKING ORDER BEFORE I TOOK IT TO NATIONWIDE AUTO CENTRE.


BASICALY I TOOK MY CAR INTO NATIONWIDE AUTO CENTRE FOR AN MOT, SERVICE AND EXHAUST REPLACEMENT A FEW DAYS LATER I WAS CONTACTED BY THE MANAGER FROM AUTOCENTRE AND INFORMED THAT MY VEHICLE WAS READY FOR COLLECTION, I PROMPTLY COLLECTED  MY CAR AND NOTICED THAT THERE WAS NOISE EMANATING FROM THE VEHICLES EXHAUST, WHEN I ASKED THE  MANAGER AS TO WHAT THE NOISE WAS, THE MANAGER TOLD ME IT WAS  THE TURBO, AT WHICH POINT I INFORMED HIM THAT MY VEHICLE WAS NOT A TURBO MODEL . THEN I WAS TOLD THE NOISE WOULD REMAIN UNTIL THE NEW EXHAUST HAD CARBONED UP, I DROVE MY CAR FROM THERE AND NOTICED THAT WITHIN 5 MINUTES OF ME DRIVNG IT FROM OUTSIDE AUTO CENTRE TO MY HOUSE AROUND 5-7 MINUTES DRIVE MY CAR STALLED, A NUMBER OF TIMES WHICH I PUT DOWN TO THE HOME. I PUT THIS DOWN TO THE ENGINE BEING COLD, WHEN I GOT HOME AND WAS GOING THRU THE PAPER WORK, MOT CERTIFICATE AND RECEIPT I WAS SURPRISED TO SEE THAT MY VEHICLE AFTER SUPPOSEDLY BEING SERVICED HAD NOT EVEN BEEN TESTED.


THE NEXT DAY I DECIDED TO GO AND VISIT A FREIND IN CENTRAL LONDON AND DURING MY DRIVE THERE AND BACK HOME MY CAR WAS CONSTANTLY STALLING, WITH SOME DIFFICULTY I GOT MY CAR HOME, AT THIS POINT I WAS GETTING EXTREMELY FUSTRATED WITH THIS WHOLE SITUATION, THE FOLLOWING MONDAY I TOOK THE CAR DOWN TO AUTO CENTRE AND TOLD THEM ABOUT WHAT HAD BEEN GOING ON WITH THE CAR, THE MANAGER TOLD ME TO LEAVE THE CAR WITH THEM AND THEY WOULD LOOK AT IT, WHICH I DID, AND THEN I WENT BACK THE FOLLOWING DAY AND WAS INFORMED BY THE MANAGER THAT THEY HAD LOOKED THE CAR OVER AND COULD NOT FIGURE OUT WHAT WAS WRONG WITH THE VEHICLE AND WAS INFORMED THAT I WOULD NEED TO SPEND FURTHER MONEY ON THE VEHICLE IN ORDER TO ASCERTAIN WHAT THE PROBLEM WAS WITH THE CAR, TO WHICH I TOLD THE MANAGER THAT WHERE I HAD SPENT A CONSIDERABLE FUNDS TO HAVE A SERVICE MOT AND EXHAUST REPLACEMENT THEN SURELY MY VEHICLE SHOULD WORK AND DRIVE BETTER THAN IT HAD DONE BEFORE I HAD HANDED THE VEHICLE OVER TO THEM, TO WHICH THE MANAGERS REPLY WAS A FURTHER REITERATION OF HIS PREVIOUS REPLY.


ALTHOUGH I HAVE SPENT  FURTHER MONEY AND HAD IT SERVICED PROPERLY, NOW IN JANUARY 09 MY CAR IS STILL MAKING NOISE FROM THE EXHAUST.


HE BASICALLY FOBBED ME OFF, SINCE THIS TIME I HAVE HAD THE VEHICLE CHECKED BY ANOTHER VEHICLE MECHANICAL  AND WAS INFORMED THAT IN HIS PROFFESSIONAL OPINION ALTHOUGH THE EXHAUST HAS BEEN REPLACED, THE SPARK PLUGS WERE NOT CHANGED, THE OIL HAD NOT BEEN CHANGED AND LITTLE OR NO WORK HAD BEEN CARRIED OUT WITH REGARDS TO A SERVICE OF VEHICLE, SO IN EFFECT THE NATIONWIDE AUTO CENTRE HAVE BASICALLY RIPPED ME OFF FOR £887.48 PENCE. BASICALLY I AM DISGUSTED WITH THIS TREATMENT FROM A COMPANY LIKE NATIONWIDE AUTOCENTRE.


THE LITTLE MAN BEING RIPPED OFF BY GREASE MONKEYS NOTHING CHANGES, I THOUGHT THIS KIND OF PRACTICE HAD BEEN DONE AWAY WITH OBVIOUSLY NOT.


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