activity superstore, po box 123, saffron walden, essex,
Appalling customer services
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My husband was given a family day out voucher as a gift. Trying to redeem the voucher was a nightmare. Ticket options were very inflexible and often more expensive than buying direct. Tickets were booked but not sent. We were first told they must be lost in the post and then activity superstore admitted they had not been sent. They then sent one ticket, not the 2 we had ordered. Again they claimed one must be lost in the post. Finally the missing ticket was found at their offices and sent out. All the delays meant we missed out opportunity for our day out.
Made a complaint about the poor service we had received. Offered £30 compensation which we accepted. We said we didn't want vouchers as we did not want to deal with thise company any further. Asked for it to be sent as a cheque made payable to a charity of our choice. We were sent vouchers anyway. Complained again. Activity superstore agreed we could have a cheque if we returned the vouchers. They say they never received them - lost in the post again. We had sent them special delivery and checked that they were delivered and signed for. They again agreed to issue a cheque within 21 days. It didn't arrive. Complained again. Again told a cheque would be issued in 21 days. Needless to say it didn't arrive. Gave them one last chance and was told a cheque had been posted. Again it was 'lost in the post'.
Finally threatened to reclaim the money via the small claims court. Manager phoned me to say a cheque was on the way. Still waiting...
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[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore and for the delay in responding to this post which we have only just become aware of. I am sure that you have received your cheque by now but if you would like to forward your contact details and any information you have about your voucher to this address: firstname.lastname@example.org then I will look into what happened and get back to you as soon as possible to reassure you that the problems you have had will not happen again.
[06/05/2012] Fed Up: Don't get too excited about the fact that you've had a reply from these sharks on here. It's the standard company bullcrap post and you will not get anywhere. Believe me you won't.
You'll go to a lot of trouble sending them all the facts then they'll fob you off with their "Terms and Conditions" and how you unfortunately lost out. Not their fault of course!
They can then show their higher ups how well they handled all of the complaints on this site and justify the way they do business by "proving" everyone but them was at fault.
If you're the next person to get any money out of them you'll be the first!!
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