I purchased an Amana Definition fridge/freezer at a cost of more than £3000 but did not realise that I was choosing to deal with a company that has absolutely no concern for product quality or after sales service. Despite purchasing what I believed to be a product at the higher end of the market, the quality has been more akin to that associated with the very bottom end. I have had a total of 6 service calls in just over 3 years, including two as a result of total losses of the freezer contents and consequential insurance claims.

Whilst in warranty the fridge/freezer was replaced but the problems continue, whether it is was a matter of produce in the fridge freezing or items in the freezer defrosting.

The most recent failure resulted in yet another total loss of the freezer contents, a repair cost of around £230, an insurance claim (again) and it didn't seem unreasonable to expect that Amana should contribute towards the cost of the repair.

However, the response I have gained from Amana is nothing but insulting. Firstly they claimed that they had records for only one or two of my previous service calls, despite all having been booked through their offices and even when I produced records to demonstrate the problems experienced, they have remained totally dismissive of my courteous requests. I have previously received poor service in the same way that I have purchased products that didn't reach my expectation but never been before have I been driven to seek out websites such as this one in order to expose incompetence and arrogance of this nature.

I've no idea what the impact of this complaint will be but if it warns just one potential customer away from buying such appalling service I will feel suitably rewarded.