OTHER THAN REQUIRING A SIMPLE CLUTCH REPLACEMENT MY CAR WAS IN ABSOLUTELY GOOD WORKING CONDITION AND PERFECTLY DRIVEABLE.

I GOT QUOTED A FREIGHTENING £600+.  IT TOOK ME TWO WEEKS TO GET MY CAR BACK. ONCE I PICKED IT UP, EVERYTHING POSSIBLE WAS WRONG. IT HARD INTERMITTENT STARTING PROBLEMS, IT WAS VERY NOISY AND MOST SIGNIFICANTLY ALL INSTRUMENTATION ON THE DASH BOARD WAS NOT WORKING. MY BATTERY HAD ALSO BEEN DAMAGED WHICH I HAD TO REPLACE IN ORDER TO GET IT MOVING AGAIN.

I COMPLAINED TO THE BRANCH MANAGER AND WAS ASKED TO RETURN THE CAR. I ALSO REQUESTED FOR A MAJOR SERVICE ALONG WITH THE INVESTIGATION ON THE DEFECT. I WAS CHARGED £504 WHICH ALSO INCLUDED COST OF REPLACING MY BRAKE CYLINDER.

TO MY UTTERMOST SURPRISE, THE DASH BOARD INSTRUMENTATION FAULT WAS NOT RECTIFIED. 

THE MOMENT I SENSED INCOMPETENCE WAS BEING TOLD ABOUT NOISE EMANATING FROM THE CAMBELT WHICH NEEDED TO BE REPLACED: I WAS IN UTTER SHOCK BECAUSE I REPLACED MY CAMBELT LAST YEAR AT ANOTHER NATIONWIDE BRANCH, SO IF PROPER INVESTIGATION AND SERVICE WA DONE ON THE CAR, THEY WOULD HAVE IDENTIFIED THAT THE CAMBELT HAD ALREADY BEEN REPLACED,  RATHER THAN GUESS WHAT THE FAULT WAS.

IN FACT MY CAR WAS IN A WORSE WORKING CONDITION THAN BEFORE THE INITIAL CLUTCH REPLACEMENT AND LESS ThAN 2HOURS AFTER A MAJOR SERVICE. ONCE I GOT HOME ON THE SAME DAY,  THE CAR FAILED TO START. I COMPLAINED AGAIN TO THE MANAGER AND WAS ASKED TO BRING THE CAR IN. I AM CONCERNED ABOUT TAKING MY CAR BACK THERE BECAUSE I KEEP GETTING RIPPED OFF, I SENSE GREAT INCOMPETENCE AND I CANT EVEN GET IT TO START.

I AM GUTTED THAT AFTER BEHAVING SPENT SO MUCH MONEY AND CONSITENTLY SERVICED AND REPAIRED MY CAR AT NATIONWIDE TO BE TREATED LIKE THIS.