Claim Details
Company: | LB Envision Net Worldwide Ltd. DH8 0LH Blackhill, UK London |
Type: | Health and beauty |
Country: | United Kingdom |
City: | London |
Postcode: | EC1A 9ET |
Address: | DH8 0LH Blackhill |
Claim title: | Goods undelivered and no way to contact for cancellation order |
Claim value: | around 150 gbp |
Incident Date: | 29/11/2009 |
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As all other customers, I ordered a trial free (only deliveries expense charge) for Acai Berry and Life Cleanse, then when I realized that it is just a monthly payment, I tried to contact the company having no answer.
As a result now I am still waiting for first package (the one free) and I don't know how to stop this agreement.
The phone numbers listed in the "30 days money back guarantee" mirror result unreachable...in particular the one free green number is not free.
Finally reading your terms and conditions other phone numbers are present.
So far, where I can contact you for my order cancellation?
If no answer within 7 days, I will stop my credit card.
Thanks and Regards
Stefano Bettoni
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Comments
[08/12/2009] peter lee: try this number and good luck 0203 1399 027
[29/01/2010] Wes: They say that in order to stop the auto billing you have you call their number +4326822059342. If that number doesn't work, you can also use the one provided in the confirmation email after you placed your order: +442031399027 Both are really quiet, so I had to turn up my phone to hear the menu (could be deliberate).
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