My Complaint is against  -  Mr. Peter Ferguson.

(Who is the Owner of  Rainbow Removals).

Rainbow Removals,

7 Tamarisk rise,

Wokingham,

BERKSHIRE.

RG40  1WG

--------------------------------------------

-    Mr. Peter Ferguson came round to my House to view all my Furniture & Belongings,  for the purposes of giving me an Accurate Quotation.  

&  Mr. Peter Ferguson totally  "Under-Estimated"  how many Containers all my Furniture & Belongings would need.  (He quoted me for 3 Containers.  When,  it was in fact,  5 Containers  =  Which is quite a  BIG  Mistake  or  Under-Estimation,  for an  "Expert"  or  a Businessman in the Removal & Storage industry,  with his own Company).

-    Mr. Peter Ferguson's Accounts  +  Invoices/Bills were consistently Incorrect.  &  Didn't show or indicate Payments that I had already made.

-    Mr. Peter Ferguson  "Over-Charged"  me for the Packing Materials.

-    He changed his Storage Prices  (or  Upped his Storage Prices)  within 1 Month of having all my Furniture & Belongings  'in his Storage Facilities'.

-    His Behaviour & Attitude  became  "totally Unprofessional"  &  "Unreasonable".  &  He also went  'Out of his way'  to be as Difficult  &  as Obnoxious as possible.  (Once he had my Furniture & Belongings in his Storage Facilties).

-    He  "Over-Stepped the mark"  or  "Crossed a Line"  &  became  "too Familiar"  +  "Unprofessional",  by Contacting me  via Facebook,  on-line.

-    He also became quite Aggressive,  &  used  "Bullying & Intimidating Tactics".

&  Ultimately,

-   Mr. Peter Ferguson did NOT Deliver my 5 Containers  'Out of his Storage Facilities'  on the  "Agreed Date of Delivery"  (e.g.  Friday Morning, 16th January, 2009).

&

-   According to  The Local Trading Standards Office  -  Mr. Peter Ferguson is  "in Breach of his Contractual Agreement"  +  "in Breach of the Supply of Goods & Services Act".

&  He caused me  "additional Costs"  +  "an extreme amount of Stress',  by not Delivering my 5 Containers on the  "Agreed Date".

-----------------------------------------

What Happened  (in more Detail) :-

Prior to the Sale of my previous House  (in August 2008),  I got 5 Quotations done from various different Removal & Storage Companies.

&  It came down to a choice between 2  "Cheaper"  Companies  -  Farrier & Fenwick  (which is a Local Company near me),  who I have used previously,  for my previous Move  (in 2001);   &  Rainbow Removals  (located in Wokingham, Berkshire).

However,  there were certain things included on the Written Quotation from Farrier & Fenwick  (+  the other Removal & Storage Companies),  that weren't written or included in Rainbow Removals' written Quotation.

Therefore,  I telephoned Mr. Peter Ferguson,  &  Explained that I needed to Clarify 1 or 2 things,  before I made a Decision as to who I would instruct to Remove & Store all my Furniture & Belongings.

e.g.  

1.    Export Wrapping 5 pieces of  'Delicate'  Furniture.

2.    Dis-Assembling  +  Re-Assembling 2 Beds  +  1 Wardrobe.

3.    The Price of Packing Materials

&

4.    The Price of Storage.

So,  on the Telephone,  Mr. Peter Ferguson agreed to  "Cap the Packing Materials at £ 90",  +  Agreed to Export Wrap the 5 items of  'Delicate'  Furniture,  +  Dis-Assemble & Re-Assemble my 2 Beds + 1 Wardrobe,  +  Offered me a Price of  £ 12 per Container,  per Week.  (Instead of the £ 15 per Container, per Week,  which was Quoted in his Written Quotation to me).  

&  He begged/pleaded with me to  "give him the Job/Work".

So,  I instructed him to  "Remove all my Furniture  +  Store it in his Storage Facilities".

'On the day of Removal'  -  e.g.  Thursday, 28th August, 2008 :-

-    Mr. Peter Ferguson  telephoned me to inform me that his Removal Lorry would turn up at  08.30 a.m.

-    He then telephoned me a 2nd time,  to inform me that they would turn up at 09.15 a.m.

-    He then telephone me a 3rd time,  to inform me that they would turn up at 10 a.m.

They  FINALLY  turned up at  10.30 a.m.

(&  Then,  after all that,  it was  ONLY  a very small Van,  that turned up,  with  2 Guys who  "Export Wrapped"  my 5 pieces of  'Delicate'  Furniture,  &  then promptly sat down to wait for the  Large Lorry to turn up with the Removal/Storage Containers).

So,  my First Complaint  -  Is,  that they  "were very Late in Arriving".

+

2.    1 of his Removal men  "Tripped  or  Kicked my  Front Door sill  &  cracked it / broke it".   (&  I informed Mr. Peter Ferguson of this).

+

After  ALL  my Furniture  &  Belongings had been Removed into  "Store",

3.    I received an Invoice  -  "Over-Charging"  me for Packing Materials.

(Which I then Queried,  &  Mr. Ferguson did agree to alter his Invoice,  &  reflect the Correct Price for Packing Materials  -  Which we had Agreed to  "Cap"  at  £ 90).

&  He re-sent me a  Corrected  Invoice,  reflecting this  -  e.g.  £ 90 for Packing Materials  (as we had Agreed).

4.    Within 1 Month of Mr. Ferguson's Company  (Rainbow Removals)  Packing & Removing all my Furniture into  "his Storage Facilities",  Mr. Ferguson