Claim Details
Company: | Acai Berry Detox and LifeCleanse |
Type: | Health and beauty |
Country: | -World- |
City: | |
Postcode: | |
Address: |
Claim title: | free sample? |
Claim value: | £150.82 |
Incident Date: | 04/12/2009 |
Mature Content: | yes |
Photos included:
There are no photos for this complaint
Files included:
There are no files for this complaint
To whom it may concern
On the 9th November I ordered a product through a US website, which stated FREE sample. As it was from the US I already assumed there would be a postage and packaging fee. I look at my bank statement today and I see that they have now charged me an extra £150.82, and for what? I don’t know! I am really confused and very disappointed with what has happened and would like my money back as I am also going on holiday at the end of the week and that extra money helped.
This first came on my bill on the 6th November:
Debit Card Service Charge - 1.50
06 Nov - 1.58 USD @ 1.612
Health Focus +31207947958 IE - 0.98
Debit Card Service Charge - 1.50
06 Nov 1.58 USD @ 1.612
Health Focus +31207947958 IE - 0.98
This came on my bank statement the first time.
I now have received a further bill:
08 Dec 2009 - Debit Card Service Charge - 1.50
04 Dec 119.02 USD @ 1.610
Sup*Exclusiveberry 408-9079139 US = 73.91
08 Dec 2009 - Debit Card Service Charge - 1.50
04 Dec 119.02 USD @ 1.610
Sup*Cleansecolon 208-8819978 US = 73.91
I am really angry and dissapointed at this,Please could I have my money back. Thank you for your time.
Jacqueline Rodrigues
Babyjacs4@hotmail.com
07951584824
Comments
[11/12/2009] sue evans: this is happening to me to. They won't stop taking money out of my account and the bank says that they can't stop them. Please tell me if you have any luck with this-I am in tears.
thanks
susan.m.evans@hotmail.com
[12/12/2009] Lisa: Gutted.. they have done thesame to me! two weeks before Christmas a sibgle parent i dont even know how to contact them.
HELP
[21/12/2009] Anna : I've had the same problem, no name to contact them, if on your credit card put in writing to the credit card company that you no longer want the payments taken and they will stop them. Otherwise?????.....HELP.
[26/12/2009] jayne: i have just found out that this has happened to me, i have informed my bank, they took £75.00 out on the 11 dec 09 and the same again om the 22 dec 09, what do i do help please
[06/01/2010] Kevin: Well I make some progress with one of these companies ripping me off. Send an email to:
support2@globalcustomersupport
There phone numbers are:
Customer Support
English phone support
Toll-free UK 08082389891
International Contact Number +44 2031399027
French phone support
Toll-free France 0800915118
Toll free Canada 8883258623
Spanish phone support
International Contact Number + 34 935452809
They really give you the run around and make it very DIFFICULT to get YOUR money back. I hope this helps, if you have any question you can email me at;
kkoz23@excite.com
[11/01/2010] Kevin: To all of you out there that have been SCREWED by these thiefs, contact your bank that holds your credit card. I was trying to go through Visa, but they weren't too helpful. Tell all of your family and friends about this.
[28/01/2010] Jax: I have tried e-mailing them at that address. It does not exsit.
[04/02/2010] B smith: Yes, I have been scammed also. Order a free trial only, shipping charges & duty charges of $26.00. I did receive 2 bottles?then rec'd a charge of $126.00 from Health Focus +31207947958 IRL on my credit card for december & january. Contacted credit card co. they said I had to contact source. Can't seem to call the right #. So I've decided to cancel my credit card.
This is such a scam & I will never order anything on line until I check the BBB.
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