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Claim Details

Company:

smilebright

Type:

Health and beauty

Country:

United States

City:

DEMOINS

Postcode:

50321

Address:

3600 ARMY POST ROAD


Claim title:

I purchased a tooth whitening toothpaste from a website on-line, it was supposed to be a free trial,

Claim value:

£53.86

Incident Date:

02/12/2009


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I responded to an advert offering a free trial and paid a few dollars for the postage, they said they were doing it free because I would like the product so much I would reorder, this was haw the free trial was explained.






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Comments

[20/01/2010] Amy Spradlin : Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,



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