Claim Details
Company: | activity superstore |
Type: | Entertainment |
Country: | United Kingdom |
City: | saffron walden |
Postcode: | CB10 1XX |
Address: | activity superstore, po box 123, saffron walden, essex, |
Claim title: | Failing to honour card |
Claim value: | no idea - it was a present |
Incident Date: | 10/12/2009 |
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I received a gift on my 65th of an outing to watch motorsport for two. Due to sickness and a new Grandson, I had not been able to take it up. Having a little time on my hands now, I opened up the green covering card and phoned to make an enquiry as to making a booking.
I duly phoned 0871 384 1808 and after a very long delay, keep getting same message I was in a queue and was No 1, eventually I was put in touch with the most agressive and unhelpful female I have spoken to for a while. Eventually I was informed that the card had run out and I had no recourse to getting what had been paid for.
I can see from the number of complaints on the web, that this company thrives on ripping people off. I am not going to commit suicide over this, but I am at a loss how a company like this can just carry on doing this sort of thing. These things are given as presents, after being paid for and should be honoured - to place a time limit on them, without alerting the user on the outside of the wrapper is bordering on criminal. Bright side is no person I ever come across, including 90,000 folk worldwide in my company, will ever have to use their services after being warned! I suggest anyone else dealing with these shark-like people in my experience, do likewise - then perhaps the crabby woman can see about a worthwile job!
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Comments
[18/12/2009] Michael Pedelty: I was given a rally rush day for my birthday in June and I missed the registration date of the 1st Dec by 17 days. I rang the so called 'helpline' and was met with basically a 'hard luck mate' attitude with absolutely no willingness to help a customer. They have basically made £99 by doing nothing.This company should be exposed for their appalling attitude to their customers.
[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore – if you would like to forward your contact details and any information you have about your voucher to this address: customerreview@activitysuperstore.com then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.
[06/05/2012] Fed Up: Don't get too excited about the fact that you've had a reply from these sharks on here. It's the standard company bullcrap post and you will not get anywhere. Believe me you won't.
You'll go to a lot of trouble sending them all the facts then they'll fob you off with their "Terms and Conditions" and how you unfortunately lost out. Not their fault of course!
They can then show their higher ups how well they handled all of the complaints on this site and justify the way they do business by "proving" everyone but them was at fault.
If you're the next person to get any money out of them you'll be the first!!
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