Claim Details
Company: | activity superstore |
Type: | Entertainment |
Country: | United Kingdom |
City: | saffron walden |
Postcode: | CB10 1XX |
Address: | activity superstore, po box 123, saffron walden, essex, |
Claim title: | Not honouring gift request |
Claim value: | £49 |
Incident Date: | 10th December 2009 |
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Received Pamper Day as gift. Telephoned and asked if could be exchanged for something else. Instructed to send Registration Card with accompanying letter requesting the Global Wine gift. Sent letter dated 20th November with completed Registration Card and letter. Telephoned Activity Superstore on 30th November when it was confirmed that the wine gift had been processed the week before and I should expect delivery soon as the order would take 5 - 7 days. As nothing had been delivered I decided to telephone again today. The wine supplier's telephone no. was offered and I duly phoned. They said NO order had been received from Activity Superstore but they would check and phone me back. I telephoned Activity Superstore who said that an order had been faxed on 24th November and they would look into the matter and telephone me back. NO calls received so managed to get the no. of the distribution person who stated that NO order request had been received by them in my name and that they had told Activity Superstore of this. Again telephoned Activity Superstore and asked to speak to Supervisor. Did not manage this but was told again by Activity Superstore that an order had been faxed on 24th November. I said that this was not the case as I had just spoken to the supplier. I was asked to hang on - they then came back and said that the order had now been e-mailed to the supplier and I should expect delivery next week. They said they did not know who was to blame. It seems to me that unless I had made numerous telephone calls and spent time on this, then the order request would never have been made. I do not feel very confident that I will receive my wine gift. I do feel that the stores selling the Activity Superstore range should be made aware of the problems encountered. After all, people are buying these Gifts and Experiences in good faith and spending their hard earned cash only to give the recipient a great deal of hassle. I would strongly suggest that people give store gift vouchers instead!
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Comments
[05/01/2010] Andrew Guttmann: BEWARE OF ACTIVITY SUPERSTORE!!!!!!! We bought my son a driving experience, £200, for his 21st birthday then forgot to register the voucher. As we missed the cut off date by about a month the company won't renegotiate or compromise. So they've got our £200 and we've got nothing. When I phoned and asked why they weren't prepared to offer any compromise they just kept quoting 'Terms and Conditions'. They still run the activity we want, they've still got our money so 'What's the problem?' I asked. "Terms and Conditions" they said. We had about 100 days to register wit them. By comparison, a balloon flight I booked recently gave us a twelve month time slot to take the trip and they said they would have rung us to set a date if we had overlooked the booking procedure. BEWARE OF ACTIVITY SUPERSTORE. Do not book anything with them unless you are absolutely certain that you can meet all the conditions in their small print including height and weight restrictions, track and date availability, and you are willing to pay £15 every time you want to extend your deadline. Andrew
[14/11/2011] Activity Superstore Representative: We are sorry that there you are not happy with the service you have received from Activity Superstore – if you would like to forward your contact details and any information you have about your voucher to this address: customerreview@activitysuperstore.com then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.
[05/05/2012] Fed Up: Don't get too excited about the fact that you've had a reply from these sharks on here. It's the standard company bullcrap post and you will not get anywhere. Believe me you won't.
You'll go to a lot of trouble sending them all the facts then they'll fob you off with their "Terms and Conditions" and how you unfortunately lost out. Not their fault of course!
They can then show their higher ups how well they handled all of the complaints on this site and justify the way they do business by "proving" everyone but them was at fault.
If you're the next person to get any money out of them you'll be the first!!
[05/05/2012] Fed Up: Don't get too excited about the fact that you've had a reply from these sharks on here. It's the standard company bullcrap post and you will not get anywhere. Believe me you won't.
You'll go to a lot of trouble sending them all the facts then they'll fob you off with their "Terms and Conditions" and how you unfortunately lost out. Not their fault of course!
They can then show their higher ups how well they handled all of the complaints on this site and justify the way they do business by "proving" everyone but them was at fault.
If you're the next person to get any money out of them you'll be the first!!
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